Customer Support AdvisorLocation: Shirley, Solihull. Hybrid - 2 days in the office, 3 days from home. Salary: £19,500Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!It's a great place to work because of the people we employ. Fun, professional and supportive, we want like-minded individuals who love to love their job (no 'mood hoovers' here thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Coordinator within our Client Support department.You will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them on our platform, and make proactive touchpoints with them throughout their contract with us, ensuring they get the most out of their Citation service.Who we are looking for? We are looking for people who are natural problem solver, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.We want great people that can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations.What's in it for you?We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.If you are still reading this, it says our culture is for you. Apply now. Come join us.