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    2 jobs found in caerphilly, wales

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        • newport, wales
        • temporary
        • £10.02 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Newport.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected banks? We have an exciting opportunity for you to join one of our leading clients in Newport.Hours: 35 per week (5 days a week) on a rotational shift pattern (earliest shift will start at 8am and latest finish will be 11pm)Hourly rate: £10.02 an hourTemporary contract for 6 months initiallyWhat will you be doing?Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports company priorities.Day to day duties:Enters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and proceduresSupports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleaguesWorks according to an assigned schedule.What we're looking for:Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • cardiff, wales
        • temporary
        • £10.88 - £12.00 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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