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    3 jobs found in west midlands

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        • solihull, west midlands
        • temporary
        • £9 - £10 per year
        • randstad business support
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £17,500 - £18,000 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £14,942 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Salary 14,942 Pension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Salary 14,942 Pension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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