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    • birmingham, west midlands
    • permanent
    • £21,000 - £24,000 per year
    • randstad business support
    Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • permanent
    • £9.75 per hour
    • randstad cpe
    Job Title: Room Attendant - BirminghamPay Rate: £9.75Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable ShiftsYour primary responsibilities will include:- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.- Clean and prepare guest rooms or other areas as given to you in line with company standards.- Deal with any guest enquiries in a positive manner and in line with defined standards.- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.- Respect the privacy of others and maintain the behaviour in line with the company's security, operating process and environmental policies.If you believe you would be suitable for this role, please contact Nicola at Randstad on 07423542434. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Title: Room Attendant - BirminghamPay Rate: £9.75Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable ShiftsYour primary responsibilities will include:- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.- Clean and prepare guest rooms or other areas as given to you in line with company standards.- Deal with any guest enquiries in a positive manner and in line with defined standards.- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.- Respect the privacy of others and maintain the behaviour in line with the company's security, operating process and environmental policies.If you believe you would be suitable for this role, please contact Nicola at Randstad on 07423542434. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • birmingham, west midlands
    • permanent
    • £20,000 - £24,000 per year
    • randstad business support
    Are you an experienced customer service professional who thrives in a busy role? If so, this role may be for you!The Role:Salary - Up to £24,000 depending on experience2/3 days working from homeRoom for progressionJob Purpose:Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures.Key Accountabilities:Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales Supports to achieve and maintain status as a '5 Star Builder' Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments Proactively updates COINS reports to ensure the system is kept up to date Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Seeks to continually improve customer satisfaction Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries Updates customers and reporting Reports issues with defects management Manages customer complaints to reduce escalation Promote and live the values Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you an experienced customer service professional who thrives in a busy role? If so, this role may be for you!The Role:Salary - Up to £24,000 depending on experience2/3 days working from homeRoom for progressionJob Purpose:Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures.Key Accountabilities:Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales Supports to achieve and maintain status as a '5 Star Builder' Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments Proactively updates COINS reports to ensure the system is kept up to date Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Seeks to continually improve customer satisfaction Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries Updates customers and reporting Reports issues with defects management Manages customer complaints to reduce escalation Promote and live the values Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • birmingham, west midlands
    • contract
    • £10.00 per hour
    • randstad cpe
    Hotel Cleaner - Birmingham Airport AreaRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Hotel Cleaner - Birmingham Airport AreaRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

vacancies on Monster

Our partner Monster has 12 postings in birmingham.

    • birmingham, mid
    • full-time
    • Ashdown Group Limited
    IT Support / Service Desk Analyst - Insurance (Birmingham)* Please note this role is starting as a 6 month fixed term contract*Salary up to £36,000 plus benefits. Remote working available with the expectation you will be able to visit the office twice a weekA global insurance in central Birmingham is looking for an experienced Service Desk Analyst / 2nd Line Desktop Support ;This is a fantastic opportunity to join a global insurer with approximately 900 staff in the UK.Duties will include working as part of a team to provide a high level of 2nd line support across the following technologies; - Windows 10- Office 365- Citrix- Azure Active Directory- Exchange- PC and laptop hardware- Webex supportTo be considered suitable for this role you will need to have previous experience in a 1st/2nd line support role such as Desktop Engineer, IT Service Desk Analyst or IT Coordinator and have strong experience in supporting the above-mentioned technologies. It is also a requirement that the successful candidate is a strong IT problem solver with excellent team working mentality and outstanding communication skills.To apply, please submit a copy of your CV.
    • birmingham, mid
    • full-time
    • Accalia Care Services
    Job Title: Senior Residential Support Workers Location: BirminghamSalary: £26,000 - £27,600Job type: Full timeAll applicants must have the right to work in the UK, we do not provide VISA sponsorshipAccalia Care Services is a Residential Childcare Provider with homes based in Oldbury, Yardley Wood, Moseley, and Kings Heath.The RoleWe are currently seeking Senior Residential Support Workers who have a passion for working with young people. Successful candidates should have experience of working with young people who have emotional and behavioural challenges.Assisting the staff team in achieving the aims and objectives of the Statement of Purpose.To support and lead the staff team to enable them to meet the needs of the children and young people.To undertake direct work with children and young people as appropriate.To provide a caring, supportive and nurturing environment in which children/young people can feel secure and free from harm.To actively promote the child's/young person's education by assisting with and encouraging school attendance, homework, school liaison, attending parent's meetings/evenings.To act as a positive role model to any child within the organisation.Attending childcare reviews and planning meetings.To be responsible for, the maintenance of good quality written records and reports regarding the children/young people in our care. To ensure that all paperwork is clear and eligible.Each of our homes provide a stimulating and engaging environment for Children and Young People, which requires staff members who are enthusiastic, reliable, and dedicated. Previous experience of working within residential childcare settings is essential. Candidates must attain a Level 3/4 certification NVQ/QCF in Children and Young People or Health and Social Care in Children. Applicants MUST be over the age of 25 years.Benefits: Benefits include a competitive salaryStaff benefits scheme which consists of shopping discounts and access to accredited counsellorsEmployee referral bonusSleep in duties: £70 per nightPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; senior support worker, Support Worker, Children's Home Team Leader, Residential childcare Worker, Childcare Worker, youth worker, will be considered for this role.
    • birmingham, mid
    • full-time
    • LTK Consultants
    Basic Salary £21,500 + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold CallingBirmingham business parkLTK is a dynamic and industry leading business consultancy in the Automotive sector, specialising in developing and implementing Sales & Aftersales retention programmes in Dealer Groups.About the Call Centre Agent role:Our dedicated Contact Centre team process 100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.To support our client deliverables and growth we now need the following roles:Service Booking Advisor – to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancellations & reschedules and provide expert advice on what is due to maintaining the safety of their vehicleSales Appointment Advisor – to process a myriad of sales leads and convert them to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources.Responsibilities of ourCall Centre Agent:In both roles the advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:ConversionQualityEfficiencyYou will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.Hours and ShiftsFlexible Full & Part Time Hours available to cover a range of shifts covering 7 days a week.What we are looking for in our Call Centre Agent?Ability to work in a High Paced EnvironmentUsing the training provided navigate through our bespoke systemsAttention to DetailGood Communication and Listening SkillsHigh EnergyProfessional & Friendly approachFluent in Spoken and Written EnglishCreate and drive positive customer advocacy by ‘going the extra mile’ wherever possibleWhat are the benefits of joining our team as a Call Centre Agent?Full Induction & Comprehensive Training30 days holidays including Bank HolidaysAdditional days holiday for your birthdaManagement development initiativContributory Pension SchemHealth Cash PlaRewards Cash PlaLength of Service AwardActive Career ProgressioFree onsite parkingIf this sounds like you and you would like to join us as our Call Centre Agent, please click ‘Apply’ now. We’d love to hear from you!
    • birmingham, mid
    • full-time
    • Rosscare
    Customer Service Administrator Salary Range £19,968Birmingham Service Centre B24 8TJFull timeJob purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities: • Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system• Inputting and retrieving data from the in-house computer system• Provide product information by answering questions and offering assistance, where possible• Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.• Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests• Problem solving by clarifying issues, researching and exploring answers and alternative solutions• Escalating unresolved problems• Actively responsible for building teamwork and working together as a team• Adhering to Equal Opportunities and Dignity at Work as per the company policy• Any other duties relating to the role as requested by your line manager or the Company.Skills and Qualifications: • Preferred experience of call handling• Preferred experience of data entry• Accuracy at record keeping• skills• Training will be given. Additional skills/ experience Strong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED, PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment
    • birmingham, mid
    • full-time
    • Jet2.com
    Join and take your career to new heights! ;is an award-winning leading leisure Airline and the 3rd largest in the UK. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. If you are interested in flying with the UK’s number one Airline on TripAdvisor and joining our team based in Birmingham - we are now accepting applications for our Cabin Crew Team for Summer 2022! As a member of the Cabin Crew team, you are responsible for the safety and comfort of all customers whilst onboard our aircraft. Working as One Team with your colleagues, your friendliness and passion for creating lasting memories for our customers will ensure they always receive a truly VIP service when flying with !Successful candidates will have a genuine passion for delivering outstanding customer service and the confidence to handle a variety of customer facing ; With a positive and flexible approach, you will have the determination and resilience to work to tight timeframes, ensuring safety is a priority at all times. Delivering sales through service, you will promote our in-flight products and will always have a smile on your face, no matter the time of day! Our Cabin Crew recruitment process is the same for all our bases. Only one application per candidate is permitted per season, therefore please only apply for your preferred ; Please only apply to this position if you wish to be based at Birmingham Airport.In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.This is a great opportunity to be part of an exciting forward-thinking business.Help us to send our all-important customers on holiday with and Jet2holidays!!
    • birmingham, mid
    • full-time
    • POST MY JOB LTD
    Starting Salary £20,000, with £1,000 increase with each year of service up to £24,000E (Gas and Electricity) is an established, Midlands based domestic energy supplier. We supply energy to over 320,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles.Who we are looking for?As a Customer Service Advisor you will be speaking to a diverse range of customers to quickly understand their needs and come up with the right solutions for them. You will be an expert problem solver, trouble-shooting where needed to go over and above. Excellent customer service is key to yours and our success. If you are a good listener and can empathise with and respect colleagues & customers then this is the role for you.Responsibilities:On a day to day basis you will be answering inbound calls from existing customersYou will resolve a wide range of calls using your initiative, knowledge of the industry & systemYou will be using a range of techniques to engage and build relationships quickly, often with vulnerable customersAdvising customers whilst being compliant and adhering to all industry regulationsYou will become an expert within the energy industryWhat we can offer you:£1000 annual salary increase with each year of service up to £24,000In-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videosEnrolment in to a Company pension plan with a generous employer contributionOur office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.Discounted gym membershipHoliday entitlement that increases with length of service up to 5 daysGreat office space, free breakfast coupled with a pool table and tennis table.Skills and Experience Required:Previous customer service experienceIT literateExperience in CRM desirableGood communication and listening skillsProfessional and friendly approach to workAdaptable to changeAbility to work in a fast paced environmentShifts patterns:8 hour shift between the hours of - Monday - FridaySome Saturdays -
    • birmingham, mid
    • full-time
    • Simplyhealth
    We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.You’ll be:Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.Providing customers with information which is complete, accurate and up-to-date.Taking full ownership of queries and following them through to a successful outcome.Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.Part of a training academy designed to give you all the support you need to succeed.Working 35 hours per week, Monday to Friday.Contract type, We have a variety of contract types available that include temporary and permanent.Please note this role will be predominantly homebased in line with our new ‘smart working’ approach; there may be a requirement to attend ad-hoc meetings at our Hampshire head office in line with government guidelines.
    • birmingham, mid
    • full-time
    • Get Staffed Online Recruitment
    Customer Service Administrator - BirminghamCompetitive SalaryPermanent, Full TimeOur client has a vacancy for a Customer Service Administrator to join their Birmingham branch. They require a bright, enthusiastic person to join a small and friendly team to handle telephone calls, process orders and provide administrative support to the internal sales team. This is a fantastic opportunity to learn how our client works and develop your career.Who are they?Our client is the UK's leading independent distributor of factory automation products - from computers to connectors, from robots to relays and everything in between. With 100,000 stock products and close to a million products on the database, with over 10,000 customers and more than 500 product groups their data analysis requirements are growing fast.They are a talented group of 160 people in 14 branches across the UK and Ireland. They work to an F-Plan of being Fast, Focussed, Flexible Friendly and Fun which may explain why they have so many long-service awards in the team.What Will You Do?As our Customer Services Administrator you will be office based and your main duties will include:* Accurately processing sales and purchase orders using in house systems* Liaising with other branch offices over the telephone* Processing receipt of goods and general administration duties* Liaising directly with customers to ensure they exceed their expectations* Maintaining culture of continuous improvement and excellence in customer serviceSkills, Knowledge and ExperienceTo join their Birmingham team as Customer Services Administrator, they are looking for a person who has:* Excellent communication skills with a confident telephone manner* Strong organisational, administrative and telephone skills* Excellent attention to detail* Computer literate able to use Word and Excel with the ability to learn bespoke software* Ability to multi-task and prioritise workloadOur client is a financially secure, family-run business offering the chance to work within a happy, friendly company with some wonderful and talented people.If you think you are the right person to join their team, please click apply.BenefitsMinimum 23 days annual leave plus bank holidaysFree parkingWorkplace pensionOpportunities for career progressionCycle to Work schemeINDJOB
    • birmingham, mid
    • full-time
    • Stepchange
    This role is known internally as "Debt Advisor."Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isn't your typical contact centre role.Debt advisors need to think on their feet and adapt to the diverse situations they're presented with. In this role you will offer Debt Relief Order specific advice on eligibility and process efficiently, identify clients who do not meet the eligibility criteria, explain the reasons and signpost back to debt advice and draft, update and submit Debt Relief Order application forms accurately and ensure they reflect all information supplied by the client and any subsequent impacts and risks are clearly explainedAs a DRO Debt Advisor in our Birmingham contact centre you will be given Approved Intermediary Status by The Insolvency Service.You must thereforebe financially solvent and not currently, or soon to be, subject to a Bankruptcy Order, IVA, Admin Order or Debt Relief Order.Free from unspent convictions relating to fraud dishonesty violence or any enactment contained in Insolvency legislationNot subject to a bankruptcy restrictions order or undertakingNot subject to a disqualification order/undertaking under the Company Directors Disqualification Act 1986This will be a flexible role, working both from home and our offices. Debt advisors work 35 hours a week with shift patterns that fall between and Monday to Friday.What will I be doing?Working as part of a team to ensure clients get a high quality experienceUsing active questioning and listening techniques to determine clients' financial and personal circumstancesHandling a high volume of calls in a fast-paced environmentCommunicating financial guidanceWorking in an FCA regulated environmentSkills we're looking forExcellent communication skillsCustomer service experience, if possibleSome confidence using a computer so you can check and record client details accuratelyPatience, empathy and the ability to handle challenging conversationsThe ability to solve problemsGood attention to detailStrong emotional resilience and rapport building skillsWhat we offer youWe give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidaysThe opportunity to buy and sell annual leaveHybrid working (currently requirement to be in the office 2 days per month) - with IT equipment provided when you're working from homeA personal career plan and ongoing training and development and support with role-related professional subscriptions and qualificationsTravel season ticket loansCycle-to-work schemeGroup pension schemeGroup Company Life AssuranceWestfield Health cash plan with employee discounts in high street shopsVitality at Work health and wellbeingEmployee assistance programmeAccess to financial planning and advice2 days paid volunteering leave per yearFamily friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leaveLong service awardsFree hot drinks (tea, coffee, hot chocolate) in the officeWho we areStepChange are the UK's leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financial problems. We support people to take back control of their situation and we never judge.Please Note: This vacancy will close when all positions have been filled.
    • birmingham, mid
    • full-time
    • Ashdown Group Limited
    IT Support / Service Desk Analyst - Insurance (Birmingham)* Please note this role is starting as a 6 month fixed term contract*Salary up to £36,000 plus benefits. Remote working available with the expectation you will be able to visit the office twice a weekA global insurance in central Birmingham is looking for an experienced Service Desk Analyst / 2nd Line Desktop Support ;This is a fantastic opportunity to join a global insurer with approximately 900 staff in the UK.Duties will include working as part of a team to provide a high level of 2nd line support across the following technologies; - Windows 10- Office 365- Citrix- Azure Active Directory- Exchange- PC and laptop hardware- Webex supportTo be considered suitable for this role you will need to have previous experience in a 1st/2nd line support role such as Desktop Engineer, IT Service Desk Analyst or IT Coordinator and have strong experience in supporting the above-mentioned technologies. It is also a requirement that the successful candidate is a strong IT problem solver with excellent team working mentality and outstanding communication skills.To apply, please submit a copy of your CV.
    • birmingham, mid
    • full-time
    • Language Matters
    Our client, an organisation that is active in the financial service industry, is looking for a German speaking Customer Service Representative to join them in their Birmingham office due to the rapid expansion of their team. In this role you will be providing an outstanding customer experience and will aim to resolve customers' queries at first point of contact. The role is office-based throughout training and you will be required to work from the client's Birmingham office on a daily basis. After training a hybrid model will be available where you can work from home 3 out of 5 days a week.Your responsibilities will include:Handling customer enquiries across various channels, including telephone, email, chat and letterTaking ownership of an issue and following it through to a solution where the customer is satisfiedEscalating enquiries to senior colleagues when appropriateIdentifying opportunities to improve the customer experienceAbout you:The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent German language skills. For this role it is important that you are able to demonstrate empathy to customers and can stay calm in challenging situations. You will be required to work from the Birmingham office on a daily basis where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression.Profile:Required to be fluent in German and English, both written and spokenPrevious experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care CoordinatorExperience in the financial service industry is a plusAble to demonstrate patience, empathy and compassion to customersHave the ability to remain calm and professional in difficult and challenging situationsExcellent listening and communication skillsTeam player who enjoys interacting with peopleAble to commute to the Birmingham office on a daily basisTo apply, please send your CV in English and in Word format to Joana. languagematters is acting as an employment agency in relation to this vacancy.
    • birmingham, mid
    • full-time
    • Spectrum IT
    IT Support Engineer required by an exciting software company.The role is FULLY REMOTE and same applies throughout the company. The successful candidate will be working with the following;- Windows 10- Windows Server- Active Directory and Group Policy- Software builds and installs- Working with call logging systemKnowledge in any of the following areas would be advantageous but is not essential;- Exchange- SQL- NetworkingWhat the role involves;- Provide 1st & 2nd line IT Support remotely and onsite to 100+ users located across 2 sites in Tamworth and staff working from home.- Be comfortable supporting users and resolving issues remotely over the phone, as well as desk-side when needed.- Ensure that users' expectations are managed throughout the whole process and that they are kept in the loop with any escalations.- Ensure that you keep up with technology advancements and changes in systems and technologies, to ensure you are able to provide the most current resolutions and recommendations- Take part in projects across the business and shadow the more senior IT personnel to further your knowledge.If you are looking for an opportunity like this, please APPLY NOW.

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