Japanese Speaking Customer Service Advisor

Permanent position

Salary £20,000

37.5 hours per week working 5 days out of 7 Hours from 9am - 11pm Monday to Sunday

Newcastle based office.

The role:
I am looking for a Japanese speaking customer service specialist to join a busy target-driven team

based in their Newcastle office.

My client is an online gambling company that offers online casino to a range of markets,

Why we need you:
You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses.
You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.

Who are we looking for:
You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused.
You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.

As the ideal candidate, you will have:
They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.

What is the plan for the Customer Support Agent role?
 Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
 Provide excellent customer service on our Casino products in an expedient manner
 Identify, research, and resolve customer issues.
 Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.
 Work as part of a team to improve the overall performance of the Customer Service
 Provide all CSR duties in English
 Proven problem-solving skills
 High level of attention to detail
 Ability and desire to deliver exceptional levels of Customer Service
 Clear thinking and problem solving
 Flexible and willing to work daily/evening shifts

What happens next?
If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the the position.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.