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8 jobs found in North West

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    • stockport, north west
    • permanent
    • £21,500 - £23,000 per year
    • randstad business support
    Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • liverpool, north west
    • permanent
    • £20,400 - £20,400, per year, Quarterly Bonus
    • randstad
    Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
    Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
    • liverpool, north west
    • permanent
    • £20,400 - £20,400, per year, Plus Quarterly bonus
    • randstad inhouse services
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, north west
    • permanent
    • £10 - £20,400, per year, Plus Quarterly bonus
    • randstad inhouse services
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • manchester, north west
    • permanent
    • £19,750 per year
    • randstad business support
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities.They are currently looking for a customer experience advisor to join their Manchester team.Responsibilities:*Taking outbound calls to deal with client queries.*Updating the system with relevant details.*Administration duties including filing.*Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database.What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities.They are currently looking for a customer experience advisor to join their Manchester team.Responsibilities:*Taking outbound calls to deal with client queries.*Updating the system with relevant details.*Administration duties including filing.*Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database.What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • manchester, north west
    • permanent
    • £25,000 - £25,000, per year, £5000 bonus
    • randstad business support
    I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • manchester, north west
    • permanent
    • £19,760 per year
    • randstad business support
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities. They are currently looking for a customer experience advisor to join their Manchester team. Responsibilities: *Taking outbound calls to deal with client queries.*Updating the system with relevant details. *Administration duties including filing. *Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database. What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities. They are currently looking for a customer experience advisor to join their Manchester team. Responsibilities: *Taking outbound calls to deal with client queries.*Updating the system with relevant details. *Administration duties including filing. *Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database. What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • manchester, north west
    • permanent
    • £30,000 - £35,000, per year, Company Benefits
    • randstad business support
    An opportunity has become available for an organised and analytic individual to join an established and progressive business as their Customer Success AnalystThis is a vital role within the customer success team that is responsible for using key metrics to pin point areas that customers are successfully using and areas where support can be given to improve customer experience in order to maintain customer retention and loyalty. You will be:Understanding clients business' and their needs Using data to report on customers that may need customer success support on current services as well as upgrades and new featuresConfiguring the customer success tool to clarify customer usageProviding key data to the team to assist with implementing strategies to support customers on getting the most value from their productWorking closely with internal stakeholders to ensure customer needs are supportedYou will need:Experience working with data and presenting to enable decision makingPrevious experience working with customer success toolsSaaS experienceStrong excel and PowerPoint skillsThis is a full time, permanent opportunity to work with an established but growing business that offers the opportunity to undertake further qualifications and the opportunity for career progression. The salary on offer is up to £35,00 DOE, 33 days holidays (including bank holidays) and additional company benefits. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    An opportunity has become available for an organised and analytic individual to join an established and progressive business as their Customer Success AnalystThis is a vital role within the customer success team that is responsible for using key metrics to pin point areas that customers are successfully using and areas where support can be given to improve customer experience in order to maintain customer retention and loyalty. You will be:Understanding clients business' and their needs Using data to report on customers that may need customer success support on current services as well as upgrades and new featuresConfiguring the customer success tool to clarify customer usageProviding key data to the team to assist with implementing strategies to support customers on getting the most value from their productWorking closely with internal stakeholders to ensure customer needs are supportedYou will need:Experience working with data and presenting to enable decision makingPrevious experience working with customer success toolsSaaS experienceStrong excel and PowerPoint skillsThis is a full time, permanent opportunity to work with an established but growing business that offers the opportunity to undertake further qualifications and the opportunity for career progression. The salary on offer is up to £35,00 DOE, 33 days holidays (including bank holidays) and additional company benefits. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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