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1 job found in Willenhall

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    • willenhall, west midlands
    • contract
    • £21,000 per year
    • randstad business support
    Do you pride yourself on providing excellent communication skills? Customer experience at the heart of everything you do? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience? 12 months FTCResponsibilities:Answer all incoming customer calls within agreed Service Levels Ensure that all return calls are made Handling all technical queries first line of support for or customers.Process customer ordersActively promote productsProcess customer concerns and follow through until resolution Coordination and arranging transport bookingsCommunicate delivery failures Logging all calls on ERP systemRegular support on data cleansing order book Provide support with orders on price hold, stock hold, credit hold and take ownership Office based point of contactYou will ensure all queries are accurately Inputting all correct documentationSupporting the sales team with all administration Providing exceptional level of customer service and all timesResolving customer queries Assisting with product informationBooking in returns and incoming stockMonitor back orders on a daily basis and updating customersWhat You'll needExperience in Customer Service / Customer SupportHave excellent communication and customer care skillHave the ability to manage issues from enquiry to resolutionYou will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.Good working knowledge of MS Office Desirable SkillsBeing proactive and flexibleIT literateMeeting deadlinesCommunicationBeing courteous and professionalBeing confident, thorough and collaborativePlanning - ability to project manage ordersGood standard of English both written and spoken and MathsThe RoleParking On-siteLocation WillenhallSalary £21,000 25 days holiday + BHMonday - Friday8.30 - 4.30 PM 12 months FTC (With the view to go permanent) This role won't be around for long so don't delay apply now!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Do you pride yourself on providing excellent communication skills? Customer experience at the heart of everything you do? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience? 12 months FTCResponsibilities:Answer all incoming customer calls within agreed Service Levels Ensure that all return calls are made Handling all technical queries first line of support for or customers.Process customer ordersActively promote productsProcess customer concerns and follow through until resolution Coordination and arranging transport bookingsCommunicate delivery failures Logging all calls on ERP systemRegular support on data cleansing order book Provide support with orders on price hold, stock hold, credit hold and take ownership Office based point of contactYou will ensure all queries are accurately Inputting all correct documentationSupporting the sales team with all administration Providing exceptional level of customer service and all timesResolving customer queries Assisting with product informationBooking in returns and incoming stockMonitor back orders on a daily basis and updating customersWhat You'll needExperience in Customer Service / Customer SupportHave excellent communication and customer care skillHave the ability to manage issues from enquiry to resolutionYou will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.Good working knowledge of MS Office Desirable SkillsBeing proactive and flexibleIT literateMeeting deadlinesCommunicationBeing courteous and professionalBeing confident, thorough and collaborativePlanning - ability to project manage ordersGood standard of English both written and spoken and MathsThe RoleParking On-siteLocation WillenhallSalary £21,000 25 days holiday + BHMonday - Friday8.30 - 4.30 PM 12 months FTC (With the view to go permanent) This role won't be around for long so don't delay apply now!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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