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        • coleshill, west midlands
        • contract
        • £9.23 - £9.23, per hour, PAYE + Holiday Pay
        • randstad cpe
        Complaince Administrator Compliance Administrator - Coleshill Do you have administration experience relating to property, repairs or maintenance compliance such as Facilities Management?Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team Immediate start available Leading company Progression and development Excellent range of company benefits and training Excellent working environment Duties include: Check and monitor the team shared email in-box Process new requests and compliance requirements Ensure all new cases are processed in a timely manor within process Update internal management information reports (including use of excel) Conduct customer calls to obtain contractor performance feedback Liaise with the out of hours team with regards to queries or investigations Review out of hours requests and tickets to ensure SLA's were met Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendanceRunning reports on CAFM systemsManaging daily jeopardy reports to avoid KPI deductionsUnderstand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.General administration Experience:Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable.Experience of using COUPA system would be desirable.Keen to learn and develop new skills Immediate to start or short notice For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Complaince Administrator Compliance Administrator - Coleshill Do you have administration experience relating to property, repairs or maintenance compliance such as Facilities Management?Our leading FM compnay are seeking a professional and motivated Administrator to join the compliance team Working as part of a team, you will provide administrative support to the compliance and contractor team by logging and checking new maintenance contractors, checking compliance and managing out of hours processes for the out of hours team Immediate start available Leading company Progression and development Excellent range of company benefits and training Excellent working environment Duties include: Check and monitor the team shared email in-box Process new requests and compliance requirements Ensure all new cases are processed in a timely manor within process Update internal management information reports (including use of excel) Conduct customer calls to obtain contractor performance feedback Liaise with the out of hours team with regards to queries or investigations Review out of hours requests and tickets to ensure SLA's were met Booking in Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendanceRunning reports on CAFM systemsManaging daily jeopardy reports to avoid KPI deductionsUnderstand, identify and apply the Service Level Agreement (SLA) for each work order and set expectation with customer.General administration Experience:Proven administration experience Experience within a relevant industry e.g. Property Repairs, Facilities management or general building maintenance Able to manage a work pipeline and work under pressure where required Competent IT skills including basic use of Excel Experience in managing a workload via Planon or Maximo CAFM system would be desirable.Experience of using COUPA system would be desirable.Keen to learn and develop new skills Immediate to start or short notice For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • shirley, west midlands
        • temporary
        • £11.51 - £11.52 per hour
        • randstad business support
        We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        This is a fantastic opportunity for someone who has e-commerce administrative skills and a marketing degree. Acting as a dual role you will be creating content for products on e platforms such as Amazon and Ebay as well as helping processing online sales orders and deal with enquires. The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£18,000 - £22,000On-site parkingYardley (office based)What will you do?Updating content on Amazon and EBayProcessing all online customer sales ordersActing as the first point of contact for all e-platform customer enquiries Updating customs and management of their expectations Ensuring that all details including pricing and delivery dates are correct.Process Purchase orders and invoicesAdministration supportProviding a high level of service at all timesAssisting with marketing campaignsAbout you?Must have 1+ years sales order processing via e platforms experienceMust have 1+ years experience in a marketing role Marketing degree would be advantageous Content creation on E platforms is essential (Amazon/ Ebay would be advantageous) Experience in online customer service Excellent interpersonal skills IT literate Microsoft Office and Google Applications Pro-active in your approach Apply today! :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This is a fantastic opportunity for someone who has e-commerce administrative skills and a marketing degree. Acting as a dual role you will be creating content for products on e platforms such as Amazon and Ebay as well as helping processing online sales orders and deal with enquires. The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£18,000 - £22,000On-site parkingYardley (office based)What will you do?Updating content on Amazon and EBayProcessing all online customer sales ordersActing as the first point of contact for all e-platform customer enquiries Updating customs and management of their expectations Ensuring that all details including pricing and delivery dates are correct.Process Purchase orders and invoicesAdministration supportProviding a high level of service at all timesAssisting with marketing campaignsAbout you?Must have 1+ years sales order processing via e platforms experienceMust have 1+ years experience in a marketing role Marketing degree would be advantageous Content creation on E platforms is essential (Amazon/ Ebay would be advantageous) Experience in online customer service Excellent interpersonal skills IT literate Microsoft Office and Google Applications Pro-active in your approach Apply today! :) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coleshill, west midlands
        • contract
        • £22,500 per year
        • randstad business support
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately?Our client in Coleshill is looking for customer service administrator to join their busy team on a 6 month Fixed Term Contract basis (with the opportunity for this to be further extended). You will be working in a team of 6, among a larger, friendly office. Your Responsibilities:Provide an excellent level of customer service at all timesTake enquiries about defects on homes via call and emailOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the end You skills/ experience:Have good communication skillsHouse Building/ Construction experienceBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe confident with using a computerBe able to communicate with colleagues and work together to find solutionsBe reliable Benefits:£22500 salarySplit home and office working whilst on boarding0830-1700 Monday to Friday with an hour lunchEarly Friday finishSubsidised canteen Please click to apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £17,000 - £19,000 per year
        • randstad business support
        A new and exciting opportunity has arisen to work for a well-established, multi award-winning distance learning college based on Birmingham Business Park in a vibrant, modern office environment.Responsibilities; Providing an exceptional level of customer serviceOrder processing Communication with students via phone and email Assisting with distributing course materials/documents Maintaining student databaseSupporting the sales and management teams with a variety of general office administration tasks Sending out certificates of completion to students Providing support through a live chat serviceEnsuring students have a happy experience by providing an exceptional level of customer serviceEnsuring students receive answers to queries in a timely mannerTake part in in-house training sessionsProviding excellent customer service to ensure student retainment and satisfactionAchieve or exceed set KPI'sSkills/experience:Confidence in speaking to students over the phone and answering emails effectivelyA natural passion for customer satisfactionAbility to demonstrate excellent customer service skillsOrganisational skillsExcellent verbal and written communication skillsHave a high customer service ethic passionate, outgoing individualAble to work individually and as a team2 years' experience in a customer service roleHave effective communication skills with a minimum of grade 'C' GCSE in EnglishBenifits; Salary of 17-19K Working hours are 37.5 between 9-5:30 Monday to Friday 30 days holiday including bank holidayExtra day off for you birthday every year! Subsidised BUPA medical cover If you think this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A new and exciting opportunity has arisen to work for a well-established, multi award-winning distance learning college based on Birmingham Business Park in a vibrant, modern office environment.Responsibilities; Providing an exceptional level of customer serviceOrder processing Communication with students via phone and email Assisting with distributing course materials/documents Maintaining student databaseSupporting the sales and management teams with a variety of general office administration tasks Sending out certificates of completion to students Providing support through a live chat serviceEnsuring students have a happy experience by providing an exceptional level of customer serviceEnsuring students receive answers to queries in a timely mannerTake part in in-house training sessionsProviding excellent customer service to ensure student retainment and satisfactionAchieve or exceed set KPI'sSkills/experience:Confidence in speaking to students over the phone and answering emails effectivelyA natural passion for customer satisfactionAbility to demonstrate excellent customer service skillsOrganisational skillsExcellent verbal and written communication skillsHave a high customer service ethic passionate, outgoing individualAble to work individually and as a team2 years' experience in a customer service roleHave effective communication skills with a minimum of grade 'C' GCSE in EnglishBenifits; Salary of 17-19K Working hours are 37.5 between 9-5:30 Monday to Friday 30 days holiday including bank holidayExtra day off for you birthday every year! Subsidised BUPA medical cover If you think this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • sutton coldfield, west midlands
        • permanent
        • £19,000 - £22,000 per year
        • randstad business support
        We are looking for an experienced Customer Service Coordinator/ Administrator to join our leading and well established and successful company in Minworth, near Sutton Coldfield.£19,000 - £22,000 8.30am - 5:00pm Mon - Fri Parkingpermanent roleTraining in customs clearance Your responsibilities:Working as part of the exports team Organise shipping documents, and book in the jobs on specialist IT systemCoordination workProviding a high level of customer serviceLiaising with customers to coordinate/update on shipmentsObtain quotations from both domestic and overseas suppliers/agentsCustoms clearance entry - training will be providedAnswer telephone and Email correspondenceChecking and raising invoiceProviding full administrative support About you?Excellent customer service and coordination skillsExperience in Freight Forwarding / Export/ Imports is advantageousYou must be passionate about the world of logistics Excellent administration and communication skillsIT literate (all Microsoft Applications)Able to work in a fast paced environmentAbility work as part of a small teamMeticulous attention to detailQuick learnerCoordination experienceAbility to prioritise tasksPositive 'Can Do' attitude, passionate, confident, determinedDon't miss out on the fantastic opportunity - get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for an experienced Customer Service Coordinator/ Administrator to join our leading and well established and successful company in Minworth, near Sutton Coldfield.£19,000 - £22,000 8.30am - 5:00pm Mon - Fri Parkingpermanent roleTraining in customs clearance Your responsibilities:Working as part of the exports team Organise shipping documents, and book in the jobs on specialist IT systemCoordination workProviding a high level of customer serviceLiaising with customers to coordinate/update on shipmentsObtain quotations from both domestic and overseas suppliers/agentsCustoms clearance entry - training will be providedAnswer telephone and Email correspondenceChecking and raising invoiceProviding full administrative support About you?Excellent customer service and coordination skillsExperience in Freight Forwarding / Export/ Imports is advantageousYou must be passionate about the world of logistics Excellent administration and communication skillsIT literate (all Microsoft Applications)Able to work in a fast paced environmentAbility work as part of a small teamMeticulous attention to detailQuick learnerCoordination experienceAbility to prioritise tasksPositive 'Can Do' attitude, passionate, confident, determinedDon't miss out on the fantastic opportunity - get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • shirley, west midlands
        • temp to perm
        • £12.25 - £12.30 per hour
        • randstad business support
        OverviewLocation: SolihullJob Title: Dutch Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunityWe are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a Dutch speaking customer support agent, your role within the business will be to help resolve online queries from their huge customer base.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in DutchExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsThe shifts If you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365. Therefore you'll need to be flexible and comfortable working shifts: You will also need to be comfortable with working weekends6am-2pm early morning, 8am-4pm, 10am-6pm, 2pm - 10pm, 4pm-12am (midnight)Due to these hours, it's a little tricky to commute via public transport so access to a vehicle could really help.Please note the business will have the opportunity to allow candidates to work from home due to Covid-19 but you will still need to live within a commutable distance of the office in Solihull for when they return.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewLocation: SolihullJob Title: Dutch Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunityWe are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a Dutch speaking customer support agent, your role within the business will be to help resolve online queries from their huge customer base.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in DutchExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsThe shifts If you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365. Therefore you'll need to be flexible and comfortable working shifts: You will also need to be comfortable with working weekends6am-2pm early morning, 8am-4pm, 10am-6pm, 2pm - 10pm, 4pm-12am (midnight)Due to these hours, it's a little tricky to commute via public transport so access to a vehicle could really help.Please note the business will have the opportunity to allow candidates to work from home due to Covid-19 but you will still need to live within a commutable distance of the office in Solihull for when they return.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • shirley, west midlands
        • temp to perm
        • £12.25 - £12.30 per hour
        • randstad business support
        OverviewLocation: Shirley, SolihullJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunityWe are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesThe company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsThe shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365. Therefore you'll need to be flexible and comfortable working shifts: You will also need to be comfortable with working a weekends, shifts are below:6am-2pm early morning, 8am-4pm, 10am-6pm, 12pm-8pm 2pm