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    3 jobs found in pudsey, yorkshire and the humber

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        • wakefield, yorkshire and the humber
        • temp to perm
        • competitive
        • randstad business support
        A new and exciting Customer Service Advisor opportunity has become available for a fast growing and privately owned business in Wakefield. They are looking for people to join their thriving team, with or with the potential to gain great customer service skills. On a day to day basis you will be providing a personable and professional service to your customers. The role is ideal for someone who strives for customer service excellence, has excellent communication skills and has a fantastic eye for detail. The company is one of the UK's largest online retailers for home furnishing and unlike other companies, most of their products are manufactured in Yorkshire. The business has 9 different websites; each site is a leader in its own specific right. You will be joining their customer service team and will be tasked with building and maintaining great relationships, while communicating effectively with customers via contact centre, emails and live chat. The business prides themselves on giving excellent customer service, building strong and lasting relationships with not only their customers but also their suppliers by making sure all needs are met. This is a fast-paced environment with a high volume of customer contact being received. Key Responsibilities:*Answering a high volume of calls that you will be receiving on a daily basis*Taking ownership of customer queries and managing them in expectation with the business needs*Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed*Communicate with customers about their orders, including any delays or changes in delivery while keeping them kept up to date throughout the order process*Take action to check stock availability with suppliers and ensure customer orders are fulfilled*To cross and upsell products where applicable Please apply for immediate consideration! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A new and exciting Customer Service Advisor opportunity has become available for a fast growing and privately owned business in Wakefield. They are looking for people to join their thriving team, with or with the potential to gain great customer service skills. On a day to day basis you will be providing a personable and professional service to your customers. The role is ideal for someone who strives for customer service excellence, has excellent communication skills and has a fantastic eye for detail. The company is one of the UK's largest online retailers for home furnishing and unlike other companies, most of their products are manufactured in Yorkshire. The business has 9 different websites; each site is a leader in its own specific right. You will be joining their customer service team and will be tasked with building and maintaining great relationships, while communicating effectively with customers via contact centre, emails and live chat. The business prides themselves on giving excellent customer service, building strong and lasting relationships with not only their customers but also their suppliers by making sure all needs are met. This is a fast-paced environment with a high volume of customer contact being received. Key Responsibilities:*Answering a high volume of calls that you will be receiving on a daily basis*Taking ownership of customer queries and managing them in expectation with the business needs*Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed*Communicate with customers about their orders, including any delays or changes in delivery while keeping them kept up to date throughout the order process*Take action to check stock availability with suppliers and ensure customer orders are fulfilled*To cross and upsell products where applicable Please apply for immediate consideration! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £30,000 - £35,000, per year, Pension, Parking, Benefits Package
        • randstad business support
        A manufacturing business to the East of Leeds City Centre has a new permanent opportunity for a Customer Service Manager to lead the team.The Customer Service Manager will be responsible for managing the customer service team and dealing with enquiries in person, whilst developing customer service standards. You'll lead the team to effectively deal with issues relating to service, delivery or condition of the products and drive profitability.Duties of the role include: *Working with the Sales Team to incorporate plans to increase customer satisfaction.*Maintain delivery of excellent customer service through fast and accurate processing of orders*Communicating with customers through various channels*Take responsibility for customer portfolios, dealing with all associated aspects of service management.*Lead, mentor and develop the Customer Service Executives*Build and maintain worthwhile business relationships with clients by providing a prompt and accurate service*Provide training on best practices to other members of the Customer Service team*Carry out regular appraisals and personal development plansThe business is looking for someone with a skillset and profile that includes:*Excellent Communication skills - both written and verbal.*Leadership experience.*Good organisational skills with the ability to manage and prioritise a busy and varied workload.*A problem solver and proactive thinker.*Flexibility and excellent attention to detail*An ability to work calmly under pressure.*Good working knowledge of MS Office software including Excel and Word.*Experience of building relationships and liaising with stakeholders.*A high degree of accuracy and attention to detail*Enthusiastic, committed and flexible to the demands of a fast-paced business experiencing a significant amount of changeOn offer is a competitive salary and benefits package as well as the chance to join a progressive, expanding company that can provide excellent career and personal development opportunities.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A manufacturing business to the East of Leeds City Centre has a new permanent opportunity for a Customer Service Manager to lead the team.The Customer Service Manager will be responsible for managing the customer service team and dealing with enquiries in person, whilst developing customer service standards. You'll lead the team to effectively deal with issues relating to service, delivery or condition of the products and drive profitability.Duties of the role include: *Working with the Sales Team to incorporate plans to increase customer satisfaction.*Maintain delivery of excellent customer service through fast and accurate processing of orders*Communicating with customers through various channels*Take responsibility for customer portfolios, dealing with all associated aspects of service management.*Lead, mentor and develop the Customer Service Executives*Build and maintain worthwhile business relationships with clients by providing a prompt and accurate service*Provide training on best practices to other members of the Customer Service team*Carry out regular appraisals and personal development plansThe business is looking for someone with a skillset and profile that includes:*Excellent Communication skills - both written and verbal.*Leadership experience.*Good organisational skills with the ability to manage and prioritise a busy and varied workload.*A problem solver and proactive thinker.*Flexibility and excellent attention to detail*An ability to work calmly under pressure.*Good working knowledge of MS Office software including Excel and Word.*Experience of building relationships and liaising with stakeholders.*A high degree of accuracy and attention to detail*Enthusiastic, committed and flexible to the demands of a fast-paced business experiencing a significant amount of changeOn offer is a competitive salary and benefits package as well as the chance to join a progressive, expanding company that can provide excellent career and personal development opportunities.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £22,000 - £25,000, per year, Plus Pension, Parking and other Benefits
        • randstad business support
        Another Hire Controller position has become available in Leeds for a candidate to join a fast growing business that works in the construction and civil engineering sectors.On offer is the opportunity to join a rapidly expanding business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.The role is ideally suited to someone with knowledge or experience within the hire industry from sectors including equipment or vehicle hire/leasing. The position would suit someone who can deliver exceptional customer service to businesses across the Yorkshire region but who can also convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Controller will include:*Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner*Identifying the appropriate product offering for customers and coordinating fulfilment of orders*Maintaining contract rates and negotiating where necessary*Identifying opportunities to cross sell products or services*Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy *Supporting the business with periodic stock-takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Another Hire Controller position has become available in Leeds for a candidate to join a fast growing business that works in the construction and civil engineering sectors.On offer is the opportunity to join a rapidly expanding business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.The role is ideally suited to someone with knowledge or experience within the hire industry from sectors including equipment or vehicle hire/leasing. The position would suit someone who can deliver exceptional customer service to businesses across the Yorkshire region but who can also convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Controller will include:*Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner*Identifying the appropriate product offering for customers and coordinating fulfilment of orders*Maintaining contract rates and negotiating where necessary*Identifying opportunities to cross sell products or services*Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy *Supporting the business with periodic stock-takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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