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      • kingston, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • kingston upon thames, london
      • full-time
      • Bluetownonline LTD
      Job Title: Children's Senior Residential support workerLocation: London, Kingston-Upon-ThamesSalary: £25,000 - £28,000 Plus annual bonus, and overtimeJob Type: Full TimeCameron & Cooper Limited is an innovative provider of specialist care, support and education to some of the most vulnerable young people in the UK, working closely with local authority partners to enable our young people to thrive, achieve independence and live more fulfilling lives.The RoleTo work within a team, in order to provide a safe and secure home for young people aged between 10 and 18. Promoting a caring environment which provides children and young people with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choice are met. This role will be responsible for being a shift leader and a key worker to one young person placed at The Beech House. Therefore, you will be a role model to both young people and staff, which requires a good work ethic, integrity, openness and an ability to set firm boundaries with a caring approach. You will be based out of Hampton Hill for this position.Responsibilities includeEnsuring a firm, caring, consistent, well-ordered environment is maintained at all times.Supervising young people during the day including meal times and to proactively support/encourage the development in all areasTo actively promote and participate in care planning, developing risk assessments, behaviour management and to attend regular team meetings.Working as part of a team to provide a programme of evening, holiday & weekend activities for children and young people and to effectively manage small budgets, in relation to this.Liaising with other staff, professionals, parents and carers as necessary and maintaining high levels of professionalism at all times.Attend staff meetings, training days and important meetings to support the young people in our careTo maintain a log of all accidents, incidents or physical intervention and to challenge suspected inappropriate practice according to policies and procedures.To become a key worker for a child understanding that child's particular needs and as key worker to coordinate and organise the service to meet those needs.Person specificationExperience in a residential health and social care setting- ideally with children or in a role with transferable skillsAbility to shift lead and support other staffTherapeutic mindsetEmpathy to understand staff concernsInitiative in highlighting areas which are in need of improvement and creating your own solutionsStrong organisational, administrative and interpersonal skillsStrong ICT skills - report writing and updating risk assessments etc.Ability to have fun and ensure the young people are well cared forBenefits28 days per year holidayOvertime offeredMonthly training and clinical supervisionAnnual bonusPension schemeDISEmployee assistance programme, including counselling and mental health supportAccess to physiotherapy, medical support, remote GPPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; child care, team leader, trainee, Support Worker, Care Worker, Care Assistant, Domiciliary Care Assistant, Senior Care Assistant, Team Leader, Care Work Assistant, Resident Care Assistant, Resident Care Worker, Care Worker, Elderly Care Assistant, Support Worker, Care, Support Assistant, Enabler, Healthcare Assistant will also be considered for this role.
      • north west london, london
      • full-time
      • Language Matters
      An absolutely thrilling opportunity has arisen for a bright German or Dutch speaking Customer Service Executive to become part of an international organisation in North West London. You will be responsible for delivering exceptional customer service and resolve sales support enquiries. This role is a 12-month fixed-term contract and involves face to face training in the client's office where social distance guidelines are in place.Your responsibilities will include:Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German and Italian language skillsProcessing sales orders and handling invoicesEnsuring all client account records are kept up to dateIdentifying and resolving any return, delivery and order issuesAbout you:The ideal candidate will be confident with strong language skills in German or Dutch and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional German or Dutch speaking Customer Service Executive to be part of a thrilling organisation, where you will have the chance to progress within the company.Profile:Required to be fluent in German or Dutch, both written and spokenFluency in English, both written and spokenPrevious experience working in customer care, sales administration, client support or account management dealing with productsSolid knowledge of Microsoft operating systemsDemonstrated interpersonal skills and the ability to work as part of a team and independentlyStrong communication and organisational skillsAble to work well in a fast-paced environmentAble to commute to North West London on a daily basisTo apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
      • southall, london
      • full-time
      • Four Seasons Health Care Group
      We are recruiting for a Activity Co-Ordinator part of our Magic Moments ; In this role you will create and deliver a wide-ranging variety of activities, ensuring that resident interests and needs are met whilst allowing for their varying levels of physical and mental ; As one of the largest healthcare providers in the UK it’s important to us to couple great care with meaningful and enjoyable experiences.As a Activity Co- Ordinator - part of our Magic Moments Team you will:Assess the needs of the residents, through meeting with them, team members and family membersProvide stimulation and exercise to residents that meet their individual needs through a wide and varied activities programme including music, exercise and arts & craftsBuild relationships with residents and families to gather life story information and ensure care plans and activities are developed and updated accordinglySpend individual time with residents, care staff and relatives to create personalised activities that engage our residents and reflect their interest and hobbiesDevelop community links with local groups and arrange trips and excursions with varied destinations and purposes to involve as many residents in activity outside the HomeSupport in the roll-out of the Magic Moments initiatives and encourage others to be involvedLead in the creation of evidencing and tracking activity engagement via digital and written methodsBe happy to work to a rota basis which covers 7 days a week (including weekends)To succeed you will be:A team player who engages well with othersA strong communicator and influencerA genuine interest in promoting independence and life style opportunities for the elderlyConfident in liaising with the management team on the supply and quality of items used to carry out tasksEnergetic and hard-workingFlexible and adaptable to changePassionate about offering superior services and want to make a differenceA glass half full person, with a sense of humour and a positive outlookWe offer a great range of benefits, which include:Competitive salaryGenerous holiday entitlementVarious shifts availableRefer a Friend scheme of £150 (unlimited referrals)Free mealsAccess to excellent trainingCareer development opportunitiesDiscounts and benefits suited to your lifestyleFree onsite parkingFree uniformNEST work place pension contributionsLong service awards
      • surbiton, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • edgware, london
      • full-time
      • INC RECRUITMENT LTD
      Customer service advisor (Experience in Hospitality/bar work preferred but not essential)Sales and Customer ServiceAre you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that we are looking to develop their team of customer service and sales representatives. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales skills that we look ; Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives.If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers, Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
      • london, london
      • full-time
      • Jobheron
      One of the Proptech industry’s top 3 websites and software providers based in London is looking for an experienced customer support executive to join their team in Putney, SW15. They pride themselves on providing a positive, friendly work environment for their staff to strive and grow alongside the business. You will be answering client emails, calls and tickets to support clients with support & technical issues with their software. This will either be solved initially or escalated to the development team to fix. You would be expected to keep customers informed at all stages, ensuring the customer has a positive experience. For any common or frequently asked enquiries, you would be expected to write and collate help guides, articles & videos for future use. Proactively enabling their customers and expanding their knowledge base, rather than only dealing with inbound queries.You would also be responsible for setting up the export of property data from the database to third party suppliers such as Rightmove, Zoopla and On The Market (among others) Additionally responsible for setting up and supporting the internal PC networks of the company. Finally, you would have some responsibility for setting up the imports of property data from third party software providers into the database for all new website projects. Liaising with the Project Manager, you would be a key person in helping to set up new client website builds and customer projects, although this would form a secondary part to the role. Benefits:• £22,000-£26,000/year dependent on experience• Hybrid working model split between office days and work from home days• Flexible working options• Employee Pension Scheme• 28 Days holiday (including Bank Holidays)• Additional Paid Christmas Leave (between Christmas & the New Year)• Additional holiday accrued for years working at the companyKey Responsibilities:• Point of contact for incoming support tickets (raised through phone & email)• Respond to all queries in a timely and professional manner• Log and manage all support tickets within Salesforce• Perform ticket triage to perform a first-time fix, or escalate to the correct member of staff as necessary• Constantly seek to improve by reducing repeat tickets and recognising key issues• Establish and maintain high levels of process documentation relevant to the role• Create and maintain strong customer relationships• Setup imports of property data as part of new website build projects• Liaise with the customer to ensure the property data displaying online is to their required specificationSkills and Qualifications:• Candidates must have experience in working on a support desk, and a keen interest in IT and software• Any experience with databases and the import and export of data is preferred• Candidates must have experience with dealing with customers, a good phone manner and be proactive in dealing with customer issues• Experience with Outlook and the Microsoft suite is essential• Experience of Salesforce and a Project Management software such as Jeera or Wrike is advantageous, but not essential• Experience in a helpdesk/service desk environment, working to SLA’s and using “trouble-ticket” applications would be beneficial• Excellent Office 365 skills• Excellent Office Application skills (ie: Word/Excel/Powerpoint/Outlook)• Excellent and demonstrable written and verbal communication skills• Proven customer service skills• Ability to work under pressure• Excellent customer facing skills• Ability to efficiently multitask• Quick learner and self-starter• Team player• Great interaction skillsSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role.IND123
      • edgware, london
      • full-time
      • INC RECRUITMENT LTD
      Start a fresh new career with this fantastic sales opportunity! SALES / CUSTOMER SERVICE representatives URGENTLY REQUIRED URGENTLY REQUIRED DUE TO EXPANSION - Customer Service and Sales representatives needed. No Experience necessary – Sales training and product coaching provided. Immediate Start offered! Our client is an expanding direct sales, customer service and marketing company performing on behalf of globally recognised brands. They are looking for people with or with the potential to gain great sales and customer service skills to join their thriving sales, customer service and marketing team. Our client are seeking enthusiastic and motivated individuals who are ready to perform in a fast paced residential environment and help expand their company even further. Aspects of this role in sales and customer service include:· Sales· Customer Service· Marketing· Promotions No experience is necessary as access to full sales coaching and product training will be given although they welcome applicants with any previous experience in sales, customer service or admin/retail. Top performing sales representatives will get great unique travel opportunities to perform face to face campaigns. All openings are for self-employed roles that may lead to business development opportunities. DON’T DELAY! Apply today and see what an excellent opportunity this could be for you. Please attach a copy of your CV which must include your telephone number and our client will call you to offer you the next available appointment. ALL APPLICANTS MUST BE 18 OR OVER. The company are unable to provide sponsorship for non-EU citizens. All earnings are performance related commission only plus incentives with annual OTE's of £18k-£25k. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
      • brentford, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • brentford, london
      • full-time
      • Language Matters
      A fast growing luxury ride-hailing internet service company are looking for outgoing, friendly and customer centric French speakers to join their award winning customer service team based in Brentford! You will be responsible for delivering outstanding customer service across the French market.Your responsibilities will include:Answering emails and live chat support to the French speaking countries.Providing first-class premium service to resolve customer issues efficiently.Representing the brand and building a rapport with customers and providing great customer experience.About you:It is essential for you to understand the concept of providing premium customer service and to have superb problem-solving skills, as well as excellent French language skills. In addition, you will need to be able to travel into their amazing office based in Brentford. This is a thrilling opportunity to be part of a motivated team, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic, multilingual work environment!Profile:Required to be fluent in French and English, both written and spokenPrevious experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support AgentExperience in telephone and email communicationPossess a professional, helpful and friendly telephone mannerDemonstrated interpersonal skills and the ability to work as part of a team and independentlyStrong communication skills, able to work in a fast-paced environmentStrong team playerTo apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.
      • new malden, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • west drayton, london
      • full-time
      • Bluetownonline LTD
      Job Title: Shared Service Desk AnalystLocation: Yiewsley, West DraytonSalary: £25,000 per annumJob Type: Full Time, PermanentShift Rota: Mon - Fri (including Bank Holidays) split over 3 shifts covering 07:00 - 19:00Hours: hours per weekEstablished in 1979 and incorporated in 1985, this company is one of the largest independent IT service & support companies in the UK. Their philosophy of 'service beyond the call' delivers a high level of support to all your company's communications and data management requirements.Main Duties and Responsibilities:To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portalMust be self-motivated with excellent customer service and liaison skillsTo be proactive and "own" calls residing on the Service DeskDrive/manage calls to resolution within SLAAct as a first line escalation point (for immediate issues) and refer more complex issuesLiaise with customers and 3rd PartiesDevelop & share content in Knowledge BasePro-actively resolve issues with service calls, escalating when requiredThe Successful Candidate:EssentialsExcellent communicator both written and verballyThe ability to work well alone and under pressurePrevious experience of Wintel environmentAnalytical SkillsClear and professional telephone mannerPrevious Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange/ Google mail), fault diagnosis, AD, Citrix.Assist with assignment of callsAssist with call queues.Basic Hardware knowledge (HP platforms)Build knowledge of Bespoke Business AppsWintel knowledge (XP/Win 10, Windows Server 2003/16)Basic Networking knowledgeBES Administration/Device ActivationBasic Exchange AdministrationAssist with Tablet & Mobile Devices issuesWorking knowledge of Google Apps and MS Office 365Knowledge of ITIL practices and processesPreferredMCITP Windows Server/Workstation AdministrationMicrosoft Office Specialist (to include MS Azure and O365)Citrix certificationITIL Service Management FoundationSAN technologiesCitrixMs ExchangeSmartphonesSQLPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Senior 1st Line Support Engineer, 1st Line IT Support, Senior Helpdesk Support, 1st IT Support Analyst, 1st Line Support Engineer Team Leader, 1st Line Support Technician, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may also be considered for this role.
      • hounslow, london
      • full-time
      • Jobheron
      The world’s largest independently owned express courier network is looking for a skilled Junior IT Support Engineer to join their team in Hounslow.About the CompanyThe company was established in 1972 and has grown to be the world’s largest independently owned express courier network with over 1000 offices in 209 countries and territories. Over the years, they have developed a complete range of distribution services to meet their customers' every distribution need. They are an equal opportunity employer and prohibit discrimination and harassment of any kind.Key Responsibilities:• Provide functional desktop support to the users• Troubleshoot and resolve problems with the software, and hardware to ensure the continuity of their work• Regular desktop maintenance like updating patching, configurations of all software installed on the computers• Installation of new software, and hardware, preparing and deploying new PCs used in the offices.• Configurations and management of Hosted Microsoft Exchange• Taking Scheduled backups, and generate backup reports• General Network support and maintenance, Cabling and patching• Managing the helpdesk, and generating reports• Supporting the Telephone system, and coordinating with the service providers• Printer management, toners stock maintenance, and ordering from the suppliers• Ordering hardware from the suppliers when advisedRequired Skills:• Strong basic network knowledge• Relevant IT qualification(s)• Microsoft Certified for Windows support (MCSE/MCAS)• Experience of managing/working with an IT helpdesk• Installation and configuration of Windows servers + VM ware• Experience of different software installation, configurations and settings• Living close to Heathrow airport• Knowledge of Courier/Logistics industry• Excellent written and verbal communication skills and positive attitude.• Team Player should be able to work well in a team, and able to work under pressure.• MUST be willing to provide occasional weekend/out of hours support on a shared basis with IT team once approved by the IT Manager.Desirable Skills:• SonicWALL firewall configuration and management• Microsoft Certified for Windows support (MCSE/MCAS) preferred• Experience with Active Directory and Group Policies, DNS, DHCPSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with the following experience and job titles; 1st Line Technical Support, 1st Line Support Analyst, Technical Service Desk Analyst and 1st Line Service Desk Technician, 2nd Line Support Engineer, Technician, 2nd Line Support Technician, 2nd Line Support Analyst, IT Support Engineer, Second Line may also be considered for this role.IND123
      • kingston upon thames, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • harrow weald, london
      • full-time
      • QA LIMITED
      Employer description: At Jansa IT we are committed to delivering excellence when dealing with all your IT needs. Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward.The future of your business depends on how effectively you harness the power of technology. Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT ;Overview:We are looking for someone to join our 1st line remote support team supporting our client’s IT Systems remotely over the internet, communicating using email, telephone and live chat ;Main responsibilities:Provide first-line supportImaging and maintenance of PC'sSetup, update and fault diagnosis of customer IT systemsGeneral network support and troubleshootingCall handling: Answering customer queries directly on the phone where required and maintaining accurate recordsMaintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.Installation of computers and peripheral devices ( printers, scanners, mobile/smart phones)Explaining technical issues in a clear way to non-technical clientsAnswering the phone in a professional manner and, if relevant passing on any information promptly.Desirable skills: Good Customer Service skillsSome knowledge of ITPersonal qualities:Confident on PhoneEntry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the ;If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; Find out more here: Future prospects: Full-Time with the CompanyPossible further trainingImportant Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
      • hillingdon, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • heathrow, london
      • full-time
      • Flight Crew Services
      CAE Parc on behalf of our Client, SAS Connect are currently accepting applications from Experienced Cabin Crew based in London Heathrow on the A320 NEO. With attractive fixed roster patterns and working on board the A320 NEO in the sky - there really has never been a better time to start a new adventure!Preferred Skills & Experience:-Previous experience operating as Cabin Crew-EASA Cabin Crew Attestation-Must hold a valid 5 Year Issued EASA Cabin Crew Medical-Fluent in English (ICAO Level 5)-Hold a passport allowing free travel worldwide-Eligible to live and work permanently in the UK-Able to pass an airport security vetting procedure, including a five- year background check and clean criminal recordJob Requirements:-A confident communicator, safety-focused, service-minded & high flexibility-Be customer orientated and empathetic-Thrive in a fast work paced environment, have high resistance to stress and can work irregular hours-Enjoy working in a team with a common goal-Be energetic and committed-Acts in accordance with the Airlines operational priorities: safety, punctuality, and care.If you meet the requirements and are interested in being part of this exciting opportunity apply today and one of our consultants will be in touch with the details. CAE Parc Aviation is committed to a policy of equal opportunities for all work seekers. Personal data provided by applicants will be used strictly in accordance with our personal data policy. Please review the CAE Inc Privacy Policy https:
      • wembley, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • uxbridge, london
      • full-time
      • MACKENZIE WAYNE LIMITED
      Hours: Monday to Thursday 8am - 5pm & Friday 8am – 12pmEDUCATION & QUALIFICATIONS:GSCE including English and Maths (A-C)ITIL Foundation desirableSPECIFIC/TECHNICAL SKILLS:Working knowledge of Microsoft based operating systems Windows 10, server 2016/2019Understanding of PC hardware and software set-up and configuration.Knowledge and experience of IT security technologies, processes and policies.MCP certifications would be desirable.PERSON SPECIFICATION:‘Hands on’ approach and a willingness to learn.Flexible, pro-active approach.Structured logical thinker.Good at diagnosis, problem solving, and follow through.Good interpersonal skills, able to deal with employees at all levels in the companyKNOWLEDGE & EXPERIENCEThe ideal applicant will have substantial experience of working in a customer service-facing role in an IT department.
      • south west london, london
      • full-time
      • Language Matters
      Our client is an international sports leader and prestigious organisation with global partners. They are currently looking for a Spanish speaking Customer Service Specialist to join their supportive team. This role would be to support a new project in the organisation, that would have the global launched at the beginning of Summer.Your responsibilities will include:Managing and responding to customers queriesAnalysing and investigating software application and service issuesProviding first-line technical support to users and escalating to external software providers for complex issuesProviding insights and suggestions to the projectWriting the frequently asked question manual for usersAbout you:The ideal candidate for this role will need to have an interest in sports and previous experience in Customer Service or Technical support, with a strong can-do attitude. For this role, the Spanish language would be preferred in addition to an interest in software and excellent writing skills.Profile:Required to be fluent in English, both written and spokenFluency in Spanish would be a high advantagePrevious experience in a Customer Service, Technical Support, administrative roleMust have excellent MS Office skills - Word, Excel, PowerPoint, and OutlookAbility to work as part of a team but always on own initiativeConfident, organised, and motivated mind-setExcellent administrative skills with the ability to deliver to the highest standardsTo apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.

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