8 jobs found in west midlands

Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you looking for part-time hours to fit around your life?We are looking for you to join our expanding contact centre based on site within a world leader of the engineering and electronics industry. This role will be part home and part office based.Benefits:Annual bonus schemeAnnual leave entitlement of 28 days a year PRO RATA33 days PER ANNUM after 12 weeks (including bank holidays)Free parking availableOn-site subsidised canteenPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday-Friday, 16:00PM-20:00PMRotating Saturdays, 08:00AM & 17:00PM4 hour shift2 out of 5 rotaRotating Sundays1 out of 5 rota1 day in LieuResponsibilities:Providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data.Advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints.Training is provided and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.Work within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.RequirementsPrevious experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment. IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentThis is a temporary assignment ongoing.Does this sound like the perfect job to you? Apply today for immediate consideration!

Are you an experienced Customer Service Manager looking for your next opportunity? Is delivering excellent customer service at the heart of everything you? Do you want to work in a fun and fast paced environment? If so, please read the below:BenefitsPermanent position£40,000 - £45,000 Progression opportunitiesParking on-site25 days holiday + BHShifts - Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00 & Mon - Fri 08:00 AM - 16:30 PMWillenhall Main Purpose To ensure the team delivers an exceptional customer service experience to all of the customer base through effective management of the team. You will strive to ensure that the team deliver outstanding service to all Customers, creating a centre of excellence for the business, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.ResponsibilitiesTo ensure exceptional customer service is delivered by the customer services teamTo manage, motivate and develop the Customer services team (12-15 people) ensuring effective working practices are adopted and a positive 'can do' attitude is developed.To develop the tools available to better manage customer interactionContribute to achieving sales budgetPromptly & competently attend to escalated customer enquiries or complaintsEnsuring all relevant product and pricing databases are accurate and kept up to date and customers are aware of thisTo monitor commercial performanceEnsuring all relevant product and pricing databases are accurate and kept up to dateTake full responsibility of creating & maintaining KPI's which manage and drive efficiency within the customer service teamEstablish a robust training programmeTo monitor appropriate service admin departmental KPI performance, against target and apply appropriate corrective actions where requiredTo ensure, in relation to the actions of these business functions, that department budgetary and performance targets are metHelp define the strategy to deliver efficiency improvements, to drive change and increase customer satisfaction levels.Recruitment and selection of new team membersEnsure that effective communication channels are properly established within the teamEnsure that team members have all the information and the tools required to do their job effectively.Dealing promptly with employee grievances, issues with conduct and performance, escalating to the HR team when appropriate.Contributing to the pay review process as and when required, using objective reasoning.Take pro-active responsibility for the improvement of KPI's by providing data to Management and actions plans for improvement.To be responsible for the health, safety and welfare for all relevant employees and stakeholders. To continuously drive improvements in all aspects of health, safety and the environment.To manage, develop, motivate and foster dialogue with all personnel within the service administration function ensuring clear and achievable performance targets are set and monitored that reflect the overall business objectives and goalsTo forge a strong interdependent working relationship with all other service departments helping to identify and promote best practiceThe above list is not exhaustive and from time to time there may the need for ad-hoc duties as required to ensure the smooth running of the department.Requirements Customer Service Manager experience within a manufacturing environment is essentialExperience managing a team of around 15 peopleExperience focusing on customer needs and satisfaction; sets high standards for quality and quantityExcellent communication skills, with customer service at the heart of what you do Extensive e-commerce backgroundAnalytical problem solving skills Proven ability to set clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; monitors performance against deadlines and milestonesAbility to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.Experience of using Microsoft office packages with good computer skillsExcellent interpersonal skillsInterviews are taking place next week, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

OverviewLocation: Solihull Job Title: Online Customer Service Agent (Dutch)Job Type: Temporary Salary: £11.52About the opportunityWe are delighted to be recruiting and working on a unparalleled opportunity working with one of the coolest and up and coming companies within the fitness & gym sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team.We are currently looking for native Dutch speakers to assist with the customer service's European customer base.As a customer service advisor your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea... The role & the responsibilitiesThe company will shortly be launching their summer sale campaign, this huge promotion will see a spike in demand and will means you will have the chance to be involved in a great campaign. If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you. Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problemAssist with shipping, order or general queries from customersBe inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.*Please note again if the restrictions on travel relating to Convid 19 are not lifted candidates will be able to work from home but will need to be able to commute to the office in Solihull. What the company want? Excellent written Dutch & English skills - As this is a web/computer based role it is imperative your Dutch & English is second to none!Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve. Able to communicate with the companies target demographic Web based customer service is advantageous but not essentialVery flexible regarding working different shifts The shifts Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working a weekend 1 in 5 and work each of the following shifts on a 5 week rotation. Patterns are shown below;6am-2pm early morning8am-4pm2pm - 10pm4pm-12am (midnight)Please not because of these hours it will also make it a little tricky to commute via public transport so access to a vehicle could really help. This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you out of work due to Covid-19? Are you based in Coventry? Do you have experience dealing with suppliers and customers over email? If so read on...We are currently searching for customer service executives to join our World leading client on a rolling 12 month basis. Working in the logistics industry, they are looking to take on someone with experience in buidling relationships with customers over email and dealing with questions and queries in a proffessional manner.Benefits- Working with an experienced, proffessional and proactive team- Very competitive salary and potential for permanent opportunities- Pensions and 28 days holiday pay- Opportunity to work from home after initial training Essential skills for the role- Confident and clear communication skills across all contact channels- Problem solving ability- Ability to work under pressure in target driven environment- Willingness to learn about industry, products, customer and business partnerrequirements Roles and responsibility- Handles requests and provide support to customers and business partners in a multi channel web environment.- Develops and maintains knowledge of products, services and systems as required- Identifies sales opportunities for direct management, closure or referral- Develops strong long term relationships with customers and business partners to fullyunderstand their needs- Provides proactive service to select customers based on outbound contact- Manages work within KPI / target framework to optimise customer experience andproductivity- Encourages business partners and customers to shift from legacy contact channels todigital- Provides administrative support to sales teams across all business lines Please apply for the role or contact me directly onRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

OverviewLocation: Solihull Job Title: German Speaking Online Customer Service AgentJob Type: Temporary Salary: £12.30About the opportunitywe are delighted to be recruiting and working on a unparalleled opportunity working with one of the coolest and up and coming companies within the fitness & gym sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team.We are currently looking for native European language specifically German speaking candidates As a customer service agent your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea... The role & the responsibilitiesThe company will shortly be launching their Black Friday campaign, this huge promotion will see a spike in demand and will means you will have the chance to be involved in a great campaign. If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you. Please note the business will have the opportunity to allow candidates to work from home but would also need to be in a commutable distance to the office to travel in when required Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platformsSpeak German fluently and comfortable writing in German on a daily basisYou will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problemAssist with shipping, order or general queries from customersBe inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.What the company want? Excellent written German & English skills - As this is a web/computer based role it is imperative your German & English is second to none!Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve. Able to communicate with the companies target demographic Web based customer service is advantageous but not essentialVery flexible regarding working different shifts The shifts Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working a weekend 1 in 5 and work each of the following shifts on a 5 week rotation. Patterns are shown below;6am-2pm early morning8am-4pm2pm - 10pm4pm-12am (midnight)Please note because of these hours it will also make it a little tricky to commute via public transport so access to a vehicle could really help. This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We're currently have a great opportunity working with the West Midlands Police working as a Commercial Services Manager/Customer Service Manager for the vehicle recovery unit. You will be required to travel across Birmingham (primarily based at Lloyd House and manage various teams. If you have a passion for customer service this could be a great opportunity to serve your local community. About the role:You will be responsible for managing and driving the day to day delivery and performance of the Vehicle Recovery Unit.Key Responsibilities:Coach and mentor the team, creating a professional environment and promote a solution focused approach.Ensure that the team have the correct skills, competencies and resource levels to deliver. To manage the performance of the Vehicle Recovery team ensuring that achievements are celebrated, weak/poor performance is addressed robustly and talent is developed. To implement appropriate performance indicators as required.Promote a high quality, effective, efficient and consistent service delivered against agreed governance, service level agreements, performance targets, audit controls, Force policy and statutory legislation.Monitor service and staff performance on a daily basis. Accountable for the provision and analysis of accurate, timely, relevant and useable management information which identifies current performance and informs both areas of immediate improvement and the future design of the service.The post holder is responsible for his/her own self development on a continuous basis and for developing and maintaining a substantial body of up-to-date knowledge about the area of business and a detailed generalist knowledge across a wide spectrum of related fields, and as such will be expected to undertake suitable development and training. To enhance own performance, working constructively with the line manager to identify personal strengths and agreeing action in relation to development needs.Act as an expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, service level agreements, operating procedures, systems, policy, legislation & regulation and national codes of practice. Advising direct reports, team members, the senior leadership team and other key stakeholders outside of Shared Services.Review, investigate and respond in a timely manner to complaints from service users/customers in conjunction with the Commercial Services Manager. Accurately record all complaints and shared 'lessons learnt' with the appropriate parties.Work with stakeholders, other Service Delivery Managers and the Commercial Services Manager to ensure that agreed processes, policies, SLAs remain relevant and fit for purpose. Ensure that all processes are subject to regular review and that any changes are subject to consultation and evaluation.Qualifications - InternalKnowledge of what excellent service delivery looks and feels like.Achieves outcomes for customers- is customer and outcome focused. Experience of delivering successful change that improves service delivery. Uses initiative, is innovative and resilient. Knowledge and experience of developing service level agreements, standard operating procedures, processes and audit controls.Creative thinker - with the ability to see the bigger picture. Able to understand the strategic aims and objectives of the organisationAble to inspire confidence, communicates a compelling vision.Manages resources and plans for high performance to gain the maximum benefit, plans ahead and demonstrates breadth of thinking. Possess a high degree of accuracy and attention to detail. Able to deliver results in a highly pressured environment and work without direct supervision.Able to analyse and communicate complex issues and topics (including policy and legislation) to a variety of audiences verbally and in written reports.Awareness and sensitivity to be able to manage successfully within a political environment.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company? We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts and paid holiday. Do you have a proactive and professional approach to your work? If yes, please apply today!Benefits:Weekly payPotential for contract to go longer37.5 hours per week - Full time - M-FAccrue paid holidaysParking and bike storage Based in Telford with excellent link to public transportHealth & safety training and supportAccess to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£9.00 per hour Responsibilities:Accepting inbound telephone calls from customers into national customer contact centreDirecting calls to correct place first time if customer care advisor can not give informationKnowledge to be provided by Customer care advisor:BFOSAPExcelTEAMSProduct price and availability across all company Brands.Standard delivery days and cut off times for deliveriesTelephone extensions and connection as requiredFranchise Distributor location and contact detailsLocal Sales Engineer informationDiscount groups and weightsProof of delivery for dispatched goodsInformation for events and promotionsSupport the returns processAdvise on logistics service offerPromotion of company digital tools to our customersCatalogue order requestsProcessing Sales orders when requiredRequirements:Good communication skills and an understanding of verbal and written EnglishProfessional manorAttention to detailExcellent attendance levels and attitude Apply today and our team will contact you within 24hours!