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      • solihull, west midlands
      • permanent
      • randstad inhouse services
      JOB PURPOSEOn-boarding new partners to our retail finance platform including set up of customer apply journey related to the Partner requirements and the associated customer journey marketing communications. On-boarding process includes use of CMS tools to perform UX & UI updates for new partnersProvide digital expertise and support for set up of customer communication HTML's within our email platforms; including testing support, liaison with data office and requesting approvals for deploymentProvide digital expertise and support for set up of SMS customer communication within SMS platform; including testing support, liaison with data office and requesting approvals for deploymentMonitoring of customer journey through Google Analytics and business reporting to identify opportunities to improve customer journeysProviding interdepartmental customer communications support aligned to digital transformation projects with a mobile first design working collaboratively with the B2B marketing team comprising of marketing manager, graphic designer and marketing campaign producerBe a liaison with agencies and suppliers used to support delivery of marketing campaigns including email and SMS providers, Online Account Management provider. KEY RESPONSIBILITIESSupport on-boarding of new partners with updates to UX & UI via CMS portals. Liaising with 3rd party and IT where needed. On-boarding process includes, but is not limited to, customer apply journey, customer journey trigger emails, google tag set up and reporting. Key CMS and supplier platforms used include:Episerver & Headless CMS,Acoustic email platform,Adestra email platform,Laser adminSupport with delivery of Online Account Management personalised banner tool (VISIR) to all relevant partners using DOT CMS to upload and monitor performanceDigital support for digital Campaign delivery and monitoring with suppliers new enhancements / cost savings able to be realisedSupport working across the B2B team and other teams (including B2C, Insight, Collections/Operations, Data Office, Risk and Finance) to deliver and support strategies aimed at retaining profitable customers longer and increasing their potentialSupporting Head of Strategy / ICAP team with ad-hoc customer communications enhancements and innovation and agility projects GeneralWork closely with internal stakeholders to deliver requirements as detailed Ensure clear communication of activities are relayed to all areas of the businesses who are affected. This include contributing to and supporting projects as and when requiredEnsure all administrative duties in respect of above are carried outTracking, analysing and amending marketing activity providing monthly updates to the senior teamAbility to challenge existing processes in a positive manner while identifying and suggest solutions; encouraging constructive conflict in the search for Continuous ImprovementSupport a fun and positive team culture that is focused on a customer first approach Key InterfacesITCommercial Partnership TeamsData OfficeLegal and ComplianceFinanceOperations / CollectionsInsight / Reporting ESSENTIALWell spoken & articulatePresentablePunctualUX / UI knowledge and CMS proficientHTML / CSS knowledge and practical useWorking knowledge of API and SQL functions2 years' experience of digital marketing campaign delivery including agency/supplier relationship managementEvidence of successful delivery of digital transformation and a mobile first design approach.Strong cross functional/senior stakeholder management skills and ability to influenceProven track record of negotiation skillsHighly PC literateProblem solving & attention to detailCommon senseLogical/structured approachHighly numerate with analytical mindsetDiligentTeam workerCompleter/FinisherMarketing analysisEffective influencer across all levels of management and work with other departmentsConfident and assertiveAble to challengeOutgoingFlexiblePeople skills - good relationshipsWilling and able to work additional hours when appropriate
      JOB PURPOSEOn-boarding new partners to our retail finance platform including set up of customer apply journey related to the Partner requirements and the associated customer journey marketing communications. On-boarding process includes use of CMS tools to perform UX & UI updates for new partnersProvide digital expertise and support for set up of customer communication HTML's within our email platforms; including testing support, liaison with data office and requesting approvals for deploymentProvide digital expertise and support for set up of SMS customer communication within SMS platform; including testing support, liaison with data office and requesting approvals for deploymentMonitoring of customer journey through Google Analytics and business reporting to identify opportunities to improve customer journeysProviding interdepartmental customer communications support aligned to digital transformation projects with a mobile first design working collaboratively with the B2B marketing team comprising of marketing manager, graphic designer and marketing campaign producerBe a liaison with agencies and suppliers used to support delivery of marketing campaigns including email and SMS providers, Online Account Management provider. KEY RESPONSIBILITIESSupport on-boarding of new partners with updates to UX & UI via CMS portals. Liaising with 3rd party and IT where needed. On-boarding process includes, but is not limited to, customer apply journey, customer journey trigger emails, google tag set up and reporting. Key CMS and supplier platforms used include:Episerver & Headless CMS,Acoustic email platform,Adestra email platform,Laser adminSupport with delivery of Online Account Management personalised banner tool (VISIR) to all relevant partners using DOT CMS to upload and monitor performanceDigital support for digital Campaign delivery and monitoring with suppliers new enhancements / cost savings able to be realisedSupport working across the B2B team and other teams (including B2C, Insight, Collections/Operations, Data Office, Risk and Finance) to deliver and support strategies aimed at retaining profitable customers longer and increasing their potentialSupporting Head of Strategy / ICAP team with ad-hoc customer communications enhancements and innovation and agility projects GeneralWork closely with internal stakeholders to deliver requirements as detailed Ensure clear communication of activities are relayed to all areas of the businesses who are affected. This include contributing to and supporting projects as and when requiredEnsure all administrative duties in respect of above are carried outTracking, analysing and amending marketing activity providing monthly updates to the senior teamAbility to challenge existing processes in a positive manner while identifying and suggest solutions; encouraging constructive conflict in the search for Continuous ImprovementSupport a fun and positive team culture that is focused on a customer first approach Key InterfacesITCommercial Partnership TeamsData OfficeLegal and ComplianceFinanceOperations / CollectionsInsight / Reporting ESSENTIALWell spoken & articulatePresentablePunctualUX / UI knowledge and CMS proficientHTML / CSS knowledge and practical useWorking knowledge of API and SQL functions2 years' experience of digital marketing campaign delivery including agency/supplier relationship managementEvidence of successful delivery of digital transformation and a mobile first design approach.Strong cross functional/senior stakeholder management skills and ability to influenceProven track record of negotiation skillsHighly PC literateProblem solving & attention to detailCommon senseLogical/structured approachHighly numerate with analytical mindsetDiligentTeam workerCompleter/FinisherMarketing analysisEffective influencer across all levels of management and work with other departmentsConfident and assertiveAble to challengeOutgoingFlexiblePeople skills - good relationshipsWilling and able to work additional hours when appropriate

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