1 job found for financial services

An exciting opportunity has arisen for an experienced Deposits Operations Lead to join our client, a leading Bank based in LondonKey responsibilities and experiences needed for the role will be:Responsible for setting the strategic action plans and key business tactics that supportsB the business strategic direction and goals for the Consumer UK Customer Care team by developing vision, setting high standards, achieving service level agreements and communicating ideasServes as a SME and coach for sound retail deposit practicesResponsible for planning of new staff requirements to support new initiatives and leads the hiring of new staff and creating and supporting a highly involved team environment across dual sitesResponsible for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectivesPrioritizes work assignments from multiple channels as a resource allocatorEnsures that continuity is maintained to guarantee quality resolution of customer enquiries across all Consumer UK productsEmploys principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controlsManages across all customer facing teams to maintain continuity across the brand through all Consumer UK customer interactions; Call Centre, Complaints, Support, Workforce and TrainingKey experience needed for this role will be:Minimum of 5 years of customer service experience (or equivalent military experience)In depth product knowledge across Banking, Savings and Investments within retail bankingUnderstanding of the UK Regulatory EnvironmentMinimum of 5 years of experience in leading and managing teamsBachelor's Degree in Finance or a related field preferredSelf-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environmentProven ability to lead by example, with a positive attitudeExcellent communication and interpersonal skillsGood analytical and problem-solving skillsProven delivery of excellent customer experience and advocacyStrong customer focus and a good telephone mannerAbility to lead teams and drive performance standardsGood leadership skills and the ability to motivate and develop staffA desire to help others work towards targets and develop their skillsAbility to set, meet and exceed targetsAbility to manage changeIf you have similar Deposits Operations Lead experience to that outlined above and are looking for an opportunity within a progressive and dynamic environment, please forward your CV today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003