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      • camden, london
      • permanent
      • £35,000 - £45,000 per year
      • randstad technologies
      Application Support Analyst, London, £35,000-£45,000Skills used: Application Support, SQL, Azure, .NET Company profile:You will be working as an Application Support Analyst for a brilliant Education focused SaaS provider based in central London.Their product offering focuses on educational delivery, and has suites to suit a wide range of needs, including Job seekers, Apprentices, Tutors/colleges, and private businesses that provide their own training programmes.They have seen incredible growth over the last few years, consistently achieving 100% YoY growth, and will likely exceed that this year- Thus the reason they are taking on a new IT Support Engineer.On top of this they have an incredibly impressive client book, including Cambridge University, the City of Westminster, DFS, and RBSYou will be responsible for investigating 2nd/3rd line issues reported by Customers, and requires working with their Azure Infrastructure and Databases. Responsibilities:Investigate technical issues and provide timely resolutions and guidance, both to Customers and the Development teamPrioritise requests and Tickets, and ensure they are completed in a timely mannerIdentify reported issues and manage expectations/timelines Document issues requiring Development changesIdentify root cause of repeat issues and advise the wider company on how to remediate and avoid in the future Skills:3 Years experience providing Technical Support (essential)Strong knowledge of Databases and SQL (essential)Experience working with Azure (preferred)Experience debugging Customer websites (preferred)This role is based in Camden. The role is mostly remote (most people are in the office once per week), but there might be occasions you have to go in a little more often or even less.It is offering a salary between £35,000-£45,000What to do next:My Client is reviewing CVs asap, if you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Application Support Analyst, London, £35,000-£45,000Skills used: Application Support, SQL, Azure, .NET Company profile:You will be working as an Application Support Analyst for a brilliant Education focused SaaS provider based in central London.Their product offering focuses on educational delivery, and has suites to suit a wide range of needs, including Job seekers, Apprentices, Tutors/colleges, and private businesses that provide their own training programmes.They have seen incredible growth over the last few years, consistently achieving 100% YoY growth, and will likely exceed that this year- Thus the reason they are taking on a new IT Support Engineer.On top of this they have an incredibly impressive client book, including Cambridge University, the City of Westminster, DFS, and RBSYou will be responsible for investigating 2nd/3rd line issues reported by Customers, and requires working with their Azure Infrastructure and Databases. Responsibilities:Investigate technical issues and provide timely resolutions and guidance, both to Customers and the Development teamPrioritise requests and Tickets, and ensure they are completed in a timely mannerIdentify reported issues and manage expectations/timelines Document issues requiring Development changesIdentify root cause of repeat issues and advise the wider company on how to remediate and avoid in the future Skills:3 Years experience providing Technical Support (essential)Strong knowledge of Databases and SQL (essential)Experience working with Azure (preferred)Experience debugging Customer websites (preferred)This role is based in Camden. The role is mostly remote (most people are in the office once per week), but there might be occasions you have to go in a little more often or even less.It is offering a salary between £35,000-£45,000What to do next:My Client is reviewing CVs asap, if you are interested please click apply now to forward me an up to date copy of your CV Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • camden, london
      • permanent
      • £25,000 - £35,000 per year
      • randstad technologies
      Application Support Technician, London, £25,000-£35,000Company profile:You will be working as an Application Support technician for a brilliant Education focused SaaS provider based in central London.Their product offering focuses on educational delivery, and has suites to suit a wide range of needs, including Job seekers, Apprentices, Tutors/colleges, and private businesses that provide their own training programmes.They have seen incredible growth over the last few years, consistently achieving 100% YoY growth, and will likely exceed that this year- Thus the reason they are taking on a new Customer Support Technician.Your role will be to provide Application support, including trouble shooting issues related to their platform, looking for recurring faults, providing guidance and escalating to the development team where necessary.This is a fantastic chance for someone with IT Support experience with good customer service skills to expand their application support experience. There is excellent room for growth, with the chance to develop your application support skills over time. They have recently moved to a more collabarative working enviroment, and you will be able to work from home mostly with the eye to going in to the office in Camden once or twice per week, but this could also be less.Responsibilities:Investigate and resolve issues reported by Customers, where you can.Monitor and prioritise tickets, and escalate where necessary.Work with the Customers and the Support team to identify reported tech issues, provide information to customers, and manage expectations.Document issues requiring development changes, while identifying the root cause of issues and recommend actions to avoid them happening again.Necessary skills:Experience working in a Customer Support role.Experience in an IT Technical support environment.Excellent phone manner, and strong written and verbal communication skills.Knowledge of Office 365 applications.On offer is a salary between £25,000-£35,000. Their office is based in Camden.What to do next:If you are interested please click apply now to forward me an up to date copy of your CV. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Application Support Technician, London, £25,000-£35,000Company profile:You will be working as an Application Support technician for a brilliant Education focused SaaS provider based in central London.Their product offering focuses on educational delivery, and has suites to suit a wide range of needs, including Job seekers, Apprentices, Tutors/colleges, and private businesses that provide their own training programmes.They have seen incredible growth over the last few years, consistently achieving 100% YoY growth, and will likely exceed that this year- Thus the reason they are taking on a new Customer Support Technician.Your role will be to provide Application support, including trouble shooting issues related to their platform, looking for recurring faults, providing guidance and escalating to the development team where necessary.This is a fantastic chance for someone with IT Support experience with good customer service skills to expand their application support experience. There is excellent room for growth, with the chance to develop your application support skills over time. They have recently moved to a more collabarative working enviroment, and you will be able to work from home mostly with the eye to going in to the office in Camden once or twice per week, but this could also be less.Responsibilities:Investigate and resolve issues reported by Customers, where you can.Monitor and prioritise tickets, and escalate where necessary.Work with the Customers and the Support team to identify reported tech issues, provide information to customers, and manage expectations.Document issues requiring development changes, while identifying the root cause of issues and recommend actions to avoid them happening again.Necessary skills:Experience working in a Customer Support role.Experience in an IT Technical support environment.Excellent phone manner, and strong written and verbal communication skills.Knowledge of Office 365 applications.On offer is a salary between £25,000-£35,000. Their office is based in Camden.What to do next:If you are interested please click apply now to forward me an up to date copy of your CV. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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