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        • city of london, london
        • contract
        • £15.00 - £16.00 per hour
        • full-time
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • city of london, london
        • permanent
        • £55,000 - £75,000 per year
        • full-time
        Senior Front End Developer / RemoteA FinTech client of mine are looking to bring in an experienced front end developer to build cutting edge applications in Javascript & Typescript.This role is fully remote and the client are based in Kings Cross (London) for occasional visits once things go back to normal.You will need experience in the following areas or at least tick the majority of technical boxes to be considered.Required;● Typescript + Javascript● Proficient in one of React, Vue, Angular or Svelte● Unit, integration & e2e testingBonus;● Experience developing iOS & Android applications● Experience with ReactNative or Nativescript● Understanding of functional CSS, BEM etcPlease apply ASAP with your CV if you are interested and tick the majority of above boxes.Senior Front End Developer / Remote Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Senior Front End Developer / RemoteA FinTech client of mine are looking to bring in an experienced front end developer to build cutting edge applications in Javascript & Typescript.This role is fully remote and the client are based in Kings Cross (London) for occasional visits once things go back to normal.You will need experience in the following areas or at least tick the majority of technical boxes to be considered.Required;● Typescript + Javascript● Proficient in one of React, Vue, Angular or Svelte● Unit, integration & e2e testingBonus;● Experience developing iOS & Android applications● Experience with ReactNative or Nativescript● Understanding of functional CSS, BEM etcPlease apply ASAP with your CV if you are interested and tick the majority of above boxes.Senior Front End Developer / Remote Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • city of london, london
        • permanent
        • £100,000 - £120,000 per year
        • full-time
        Head of DevOps - Permanent - £100-120k - Central LondonHead of DevOps required for a leading Fintech organisation that provide finance applications for access to ISAs, pensions, and various other savings products for consumers across the UK. They have been storming the fintech market for a few years now and have a strong engineering team with a passionate technology driven environment.Key skills:-Experience building and maintaining CI/CD pipelinesExpert in containerisation (Docker/Kubernetes)Terraform/Ansible/PuppetHave previously managed a small team of engineersProven track record of delivering enterprise level DevOps projectsMentoring junior members of the teamBenefits:-Discretionary bonus (up to 20% of salary)Competetive salary30 days holidayContributory PensionHealthcareDentalIf the above role sounds of interest, then please forward your up to date CV to Kyle Sotiris at Randstad for additional details and an initial telephone screening. Head of DevOps - Permanent - £100-120k - Central London Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Head of DevOps - Permanent - £100-120k - Central LondonHead of DevOps required for a leading Fintech organisation that provide finance applications for access to ISAs, pensions, and various other savings products for consumers across the UK. They have been storming the fintech market for a few years now and have a strong engineering team with a passionate technology driven environment.Key skills:-Experience building and maintaining CI/CD pipelinesExpert in containerisation (Docker/Kubernetes)Terraform/Ansible/PuppetHave previously managed a small team of engineersProven track record of delivering enterprise level DevOps projectsMentoring junior members of the teamBenefits:-Discretionary bonus (up to 20% of salary)Competetive salary30 days holidayContributory PensionHealthcareDentalIf the above role sounds of interest, then please forward your up to date CV to Kyle Sotiris at Randstad for additional details and an initial telephone screening. Head of DevOps - Permanent - £100-120k - Central London Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • city of london, london
        • contract
        • competitive
        • full-time
        UI Developer / JavaScript / React / PAYEMy well known FinTech client and looking to bring in a JavaScript expert on an initial 6 month contract with the view to extend over 2 years, working fully remotely.You will be required to design the visual layout for websites or web based products with the goal of enhancing appeal to the user while maximising functionality.Experience required;- JavaScript SME- React, ReduxDesirable;- Node- Test driven development- Continuous integration & Continuous deployment - Webapps securityThis role is an immediate requirement and interviews can be set up right away.Therefore if you are available or becoming so and want to work with one of the best technology based finance companies, please apply with your latest CV.UI Developer / JavaScript / React / PAYERandstad Technologies is acting as an Employment Business in relation to this vacancy.
        UI Developer / JavaScript / React / PAYEMy well known FinTech client and looking to bring in a JavaScript expert on an initial 6 month contract with the view to extend over 2 years, working fully remotely.You will be required to design the visual layout for websites or web based products with the goal of enhancing appeal to the user while maximising functionality.Experience required;- JavaScript SME- React, ReduxDesirable;- Node- Test driven development- Continuous integration & Continuous deployment - Webapps securityThis role is an immediate requirement and interviews can be set up right away.Therefore if you are available or becoming so and want to work with one of the best technology based finance companies, please apply with your latest CV.UI Developer / JavaScript / React / PAYERandstad Technologies is acting as an Employment Business in relation to this vacancy.
        • city of london, london
        • permanent
        • £70,000 - £80,000 per year
        • full-time
        DevOps Engineer - Perm - £70k-80k (DOE) - Central London - Flexible Working (WFH)DevOps Engineer required for a leading organisation that provide applications for consumers. They have been storming their market for a few years now and have a strong development team with a passionate technology driven environment. The role has become available due to unprecedented demand and growth within the business. This role would suit a Software Developer looking to move into DevOps or a DevOps engineer with a development background.Key skills:-Experience with Azure DevOps toolsSoftware development experience (.NET/C#)Comfortable working with the Azure Cloud platformInfrastructure as codeCI/CDBenefits:-Competetive salary25 days holidayContributory PensionFlexible and remote workingHealth and Dental careIf the above role sounds of interest, then please forward your up to date CV to Kyle Sotiris at Randstad for additional details and an initial telephone screening.I have remote interview slots this week, and the client will be able to get someone started immediately if available.DevOps Engineer - Perm - £70k-80k (DOE) - Central London - Flexible Working (WFH) Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        DevOps Engineer - Perm - £70k-80k (DOE) - Central London - Flexible Working (WFH)DevOps Engineer required for a leading organisation that provide applications for consumers. They have been storming their market for a few years now and have a strong development team with a passionate technology driven environment. The role has become available due to unprecedented demand and growth within the business. This role would suit a Software Developer looking to move into DevOps or a DevOps engineer with a development background.Key skills:-Experience with Azure DevOps toolsSoftware development experience (.NET/C#)Comfortable working with the Azure Cloud platformInfrastructure as codeCI/CDBenefits:-Competetive salary25 days holidayContributory PensionFlexible and remote workingHealth and Dental careIf the above role sounds of interest, then please forward your up to date CV to Kyle Sotiris at Randstad for additional details and an initial telephone screening.I have remote interview slots this week, and the client will be able to get someone started immediately if available.DevOps Engineer - Perm - £70k-80k (DOE) - Central London - Flexible Working (WFH) Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • city of london, london
        • interim
        • £55,000 - £60,000 per year
        • full-time
        Microsoft Dynamics 365 Developer required on a 12 month FTC to assist in finishing a large project. The company are instantly recognisable and based in the London Bridge area. Experience/skills required;Strong Microsoft Dynamics 365 development experience.Understanding of Microsoft SQL.Vast understanding of core Dynamics 365 modules.Exposure to functional documentation.Strong requirement gathering experience.The role will be remotely based until further notice. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Microsoft Dynamics 365 Developer required on a 12 month FTC to assist in finishing a large project. The company are instantly recognisable and based in the London Bridge area. Experience/skills required;Strong Microsoft Dynamics 365 development experience.Understanding of Microsoft SQL.Vast understanding of core Dynamics 365 modules.Exposure to functional documentation.Strong requirement gathering experience.The role will be remotely based until further notice. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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