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An exciting opportunity for an IT Service Desk Analyst to work for a high-profile retailer. Based in the Fareham, Hampshire. Initial home working due to COVID-19. Role: IT Service Desk Analyst (1st Line Support)Location: Fareham, Hampshire (Initially working from home at least until New Year)Salary: £10 p/hDuration: ASAP for 6 MonthsShifts: 4 days on, 4 days off (Either 8am-6pm OR 9am-7pm) Sunday/Bank Holiday hours 9:30am-6:30pm As a high-profile retailer, we are looking to increase capabilities by seeking a Retail IT Service Desk Analyst (1st line support) to join the team. The Service Desk is the primary contact point for UK Retail stores running technology and systems for processing of transactions at Point of Sale, CRM and consumer engaging digital experiences (Digital Signage, Social, Interactive Apps).The candidate will be part of the function providing first line technical support, they will be able to operate in a highly dynamic, fast changing and fluid working environment, based from our Fareham offices. They will need to be 100% consumer orientated to deliver exceptional customer service and experiences to our business users, deliver incident management against defined SLA's, respond and escalate support tickets, provide technical analysis and problem-solving methodologies using remote desktop software and have a track record of incident closure in a similar environment.They will be expected to achieve against high-level SLA goals and metrics, drive down incidents, undertake necessary changes and work as part of a wider team in ensuring our retail stores have high availability to trade and operate. Key Roles & ResponsibilitiesAs part of the Level 1 support team, we are looking for an individual with the following skills:Be the first point of contact for our UK Retail stores for IT based issues, maintaining an exceptional level of customer service via phone and email.Provide technical troubleshooting support for desktop and iOS software and hardware technologies.Offer a high touch customer service, engaging with our business stakeholders and in-store employees.Proactive monitoring of retail systems and servers.Daily systems monitoring and administrative operational processes.Escalating support tickets through Service NOW to our 2nd Line team and working directly with third party suppliers.Installation and configuration of hardware and software for in-store installations.Excellent verbal and written communication skills, with a high touch telephone manner.Be an integral team player, working as part of a team, providing support on a shift basis.Perform miscellaneous job-related duties, such as: Basic admin, review and update of knowledgebase documentation and other items as defined by IT support lead. Due to the nature of this role, it may be necessary for the successful candidate to travel within the UK/Ireland to store locations to assist with on-site installations of hardware and software; this may result in extended days, as well as overnight stays. Knowledge, Skills & Experience:Previous experience in an IT support role at 1st line level.Good knowledge and understanding of Retail SystemsKnowledge of Microsoft Operating Systems and Servers and Office packagesPossess network infrastructure knowledge (specifically around WiFi networks)Experience of managing iOS devices in an enterprise.Experience of SQL databases (or similar enterprise databases) would be a plusAbility to schedule own workload prioritising to meet the business needsCapable of working on own initiative, with a proactive and organised approachAdapt to a varying role and be flexible in working styleGood communication skills and an excellent telephone mannerDemonstrate a support focused attitudeExcellent interpersonal and team skillsEssential that you hold a full driving license. Apply Now! To get your CV in front of the hiring manager today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

I am looking for an IT Support Engineer to join a busy team supporting and maintaining End User Computing systems on a contract basis for 6 months. It is paying up to £11ph depending on experience.You will need to have experience of analyzing system problems and advising both users and IT staff, any previous service desk or desktop support roles would be very relevant. Any project experience would be a bonus but not essential for this role.Esential Skills:Remote Management ToolsetsUser Admin on Active DirectoryConfiguration of Desktop, Software and Hardware peripheralsWindows 7/10SCCM, Citrix (Basic Admin)Desirable Skills:LAN, WAN and TCP/IP protocolManagement SystemsIf you have the relevant skills and are interested in this postion either apply online or email me on gian.fletchman@randstad.co.ukRandstad Technologies is acting as an Employment Business in relation to this vacancy.

Are you a meticulous Desktop Support Assistant with an excellent attention to detail? Keen to work in the public sector/local government? We have an exciting opportunity to work within a busy department of a client based within Rhondda Cynon Taff. Offering full time hours, this is a fantastic opportunity for someone looking for their next career move. If you are happy to take on a temporary contract, are immediately available for work and are able to demonstrate the below skill set, don't hesitate; apply today!RESPONSIBILITIES:Supporting Customers on a 1:1 basisTaking queries over the telephoneShowing customers how to access systemsResolving all IT related problems and queriesFor this post you MUST:Be confident with Technologies and ITHave similar experience in a Desktop Support roleBe confident in dealing with peopleBe available for an immediate startRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

IT Service Desk Analyst - Sidcup - £23,000 to £26,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in South East London. You will be responsible for 1st/2nd line IT Support across a broad Microsoft technology stack, but you will also have some opportunity to get involved in IT projects - helping to implement and support the infrastructure that underpins their business systems.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / ambition to develop your career in a growing business. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support, working with the Microsoft technology stack- A technical background in supporting Office 365, Windows 10, Active Directory, Exchange, Citrix desktops etc- Experience of supporting a broad range of hardware issues including Thin Clients, Windows Laptops, Printers, Android Tablets and Smart Phones - An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £23,000 to £26,000 depending on skills and experience- Pension- Bonus- Flexible working- The chance to work for a truly people focused business, that puts their employees first This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

An exciting opportunity for a Software Support Analyst to work for a Software company based in Guildford. Role: Software Support Analyst Location: GuildfordSalary: £25,000 - £28,000 p/a Duration: Permanent Responsibilities:You will provide a first line of contact and response for all incoming support calls and emails from customers.You will install software systems on varied networks and hardware and train staff within veterinary practices on how to make the best use of the software. All installations and training are carried out remotely from our Guildford office. Essential skills / experience:Good IT skillsCustomer focused with excellent communication skills, able to build rapport quicklySelf-sufficient and organisedEnjoy problem solving and have an ability to adapt to an ever-changing environment of a growing dynamic company Desired skills:Proficiency in SQL, HTML and CSS would be of great advantageIdeally you would have experience in a customer facing role Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

1st Line IT Support Technician - Watford - £22-27,000pa - Entry Level1st Line IT Support Technician required for a leading IT consultancy in the Watford area. My client are looking for an IT support technician with an eagerness to learn, good phone manner, and customer service skills. The IT support technician be technically competent and ideally someone with 6 months+ experience in a similar service role. You'll be the first line of support for my clients various partners over email and occasionally on the phone so both written and spoken communication is imperative. My client can also offer plenty of career development and will give you the chance to pick up new skills and the possibility of moving into a career in infrastructure, development, or management. Key skills:Great communicationGreat attitudeExperience in Windows, OS, Linux Willingness and eagerness to learnPersonable If the above role is of interest then please forward your CV to Kyle Sotiris at Randstad for an initial telephone screening. This is a quick two stage process with the client able to get someone started as early as October.1st Line IT Support Technician - Watford - £22-27,000pa - Entry Level Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

I'm currently working with a retail client based in London (fully remote currently) who are looking for a Senior Applications Analyst to join their IT team. The Applications Analyst will be responsible for IT application support activities ranging from 2nd and 3rd line support to maintenance and administration while ensuring timely resolution of incidents and service requests. You will need to have an understanding of ERP systems (EPOS experience is great) and be skilled with SSIS, SSRS and SQL.As the Senior Analyst you will be help upskill and progress the other Analysts in the team with the view to become their sole line manager as you progress in the business. The role is currently work from home as needed but as things go back to normal they will be able to offer 2/3 days remote.Salary: £45k - £55kIf you feel you would be a good fit and would like to hear more then please apply. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.