- Role : Digital Service Desk Team LeaderType : Contract Inside IR35Location: Norwich OR ChelmsfordMod of work : OnsiteJOB SUMMARYKey Responsibilities:Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.Acting as the first point of senior escalation for BandRole : Digital Service Desk Team LeaderType : Contract Inside IR35Location: Norwich OR ChelmsfordMod of work : OnsiteJOB SUMMARYKey Responsibilities:Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.Acting as the first point of senior escalation for Band
- Role: Digital Service Asset and Configuration Management Job DescriptionType: ContractLocation: Chelmsford, UKThe RoleAs a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB).Key Responsibilities:Lifecycle ManagRole: Digital Service Asset and Configuration Management Job DescriptionType: ContractLocation: Chelmsford, UKThe RoleAs a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB).Key Responsibilities:Lifecycle Manag
