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    2 jobs found in east of england

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        • witham, east of england
        • contract
        • £12.30 - £12.35 per hour
        • randstad business support
        An exciting opportunity for a 2nd Line Service Desk Analyst to work for Essex County Fire & Rescue Service. Role: 2nd Line Service Desk AnalystLocation: Witham, EssexSalary: £12.35 p/hDuration: ASAP until 31/03/202137 Hours a week You will be an experienced ICT Service Desk Technician with evidence of strong ITIL Service Management Skills, predominantly incident management and service request. You will be able to work autonomously and able to take the wider view of work in the function, not constrained by the team view and can manage day to day Business as Usual activities on a busy Service Desk. You will champion the use of the ICT Service Management tool to ensure efficient and effective use of all resources, ensuring that all incidents and service requests are handled in line with agreed processes and procedures aligning to ITIL best practice. Main Duties and Responsibilities:Support core business hours between 8:00am and 5:00pmActs as a Single Point of Contact to the Business in response to service requests and incidentsLogs all incidents or service requests received in the ITSM Tool following agreed proceduresOut of hours support to be provided in line with agreed local arrangementsRespond and resolve more complex incidents and service requests within agreed operational target levels and escalate to 3rd level support teams within ICT and external suppliers.Maintain CMDB records in line with agreed processTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary utilising the ITIL frameworkThe ICT 2 nd Line Service Desk Technician will have the following attributes:Previous experience providing IT support on a similar levelStrong knowledge of IT hardwareExperience of troubleshooting to resolve issuesKnowledge of Citrix thin client technology would be beneficialHave the ability to build and set up desktops and laptopsKnowledge of networking technologies - Lan/WanPrevious experience working with Windows operating systemsActive Directory experience (including Azure)Have the ability to build and deploy mobile devicesWorking within an ITIL environment1st line support knowledge of MFP printersKnowledge of Intune will be advantageousKnowledge of using and supporting Microsoft Teams and O365 products Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        An exciting opportunity for a 2nd Line Service Desk Analyst to work for Essex County Fire & Rescue Service. Role: 2nd Line Service Desk AnalystLocation: Witham, EssexSalary: £12.35 p/hDuration: ASAP until 31/03/202137 Hours a week You will be an experienced ICT Service Desk Technician with evidence of strong ITIL Service Management Skills, predominantly incident management and service request. You will be able to work autonomously and able to take the wider view of work in the function, not constrained by the team view and can manage day to day Business as Usual activities on a busy Service Desk. You will champion the use of the ICT Service Management tool to ensure efficient and effective use of all resources, ensuring that all incidents and service requests are handled in line with agreed processes and procedures aligning to ITIL best practice. Main Duties and Responsibilities:Support core business hours between 8:00am and 5:00pmActs as a Single Point of Contact to the Business in response to service requests and incidentsLogs all incidents or service requests received in the ITSM Tool following agreed proceduresOut of hours support to be provided in line with agreed local arrangementsRespond and resolve more complex incidents and service requests within agreed operational target levels and escalate to 3rd level support teams within ICT and external suppliers.Maintain CMDB records in line with agreed processTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary utilising the ITIL frameworkThe ICT 2 nd Line Service Desk Technician will have the following attributes:Previous experience providing IT support on a similar levelStrong knowledge of IT hardwareExperience of troubleshooting to resolve issuesKnowledge of Citrix thin client technology would be beneficialHave the ability to build and set up desktops and laptopsKnowledge of networking technologies - Lan/WanPrevious experience working with Windows operating systemsActive Directory experience (including Azure)Have the ability to build and deploy mobile devicesWorking within an ITIL environment1st line support knowledge of MFP printersKnowledge of Intune will be advantageousKnowledge of using and supporting Microsoft Teams and O365 products Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • witham, east of england
        • contract
        • £10.21 per hour
        • randstad business support
        Role: 1st Line Support Technician - driving license neededContract length: 6 weeks Location: Witham Job Purpose:* To protect and save life, property and the environment by acting as a first point of contact to the Service for all ICT issues.* Responds by providing information to enable resolution of incidents and requests by following defined procedures.* Follows the ICT Strategy in line with the Service Strategy and operational needs.Main Duties and Responsibilities:* Out of hours support to be provided in line with agreed local arrangements.* Acts as a Single Point of Contact to the Service in response to service requests and incidents.* Logs all incidents or service requests received in the ITSM Tool following agreed procedures.* Makes initial diagnosis of any incidents and advises known solutions where applicable.* To create, maintain and publish relevant support documentation in order to assist colleagues in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.* Provides advice and guidance on best practice within a defined range of requests.* Follows procedure to respond to service requests and incidents.* Logs and actions alerts in line with agreed procedure dependent on the priority.* Responsible for maintaining CMDB records in line with agreed process.* Positively contribute to a safe work environment ensuring compliance with Health and Safety, Risk Management, Business Continuity and Safeguarding policy and procedure. Protect all personal information in adherence with the Data Protection Act 1998 and the GDPR.* Any other duties commensurate with the responsibilities and grading of the post. Apply now to get your CV in front of the hiring manager! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        Role: 1st Line Support Technician - driving license neededContract length: 6 weeks Location: Witham Job Purpose:* To protect and save life, property and the environment by acting as a first point of contact to the Service for all ICT issues.* Responds by providing information to enable resolution of incidents and requests by following defined procedures.* Follows the ICT Strategy in line with the Service Strategy and operational needs.Main Duties and Responsibilities:* Out of hours support to be provided in line with agreed local arrangements.* Acts as a Single Point of Contact to the Service in response to service requests and incidents.* Logs all incidents or service requests received in the ITSM Tool following agreed procedures.* Makes initial diagnosis of any incidents and advises known solutions where applicable.* To create, maintain and publish relevant support documentation in order to assist colleagues in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.* Provides advice and guidance on best practice within a defined range of requests.* Follows procedure to respond to service requests and incidents.* Logs and actions alerts in line with agreed procedure dependent on the priority.* Responsible for maintaining CMDB records in line with agreed process.* Positively contribute to a safe work environment ensuring compliance with Health and Safety, Risk Management, Business Continuity and Safeguarding policy and procedure. Protect all personal information in adherence with the Data Protection Act 1998 and the GDPR.* Any other duties commensurate with the responsibilities and grading of the post. Apply now to get your CV in front of the hiring manager! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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