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        • london, london
        • permanent
        • £24,000 - £35,000 per year
        • randstad technologies
        IT Support Analyst, London, £24,000-£35,000Company profile:You will be working for a very prestigious Architectural firm based in London. They have a long and storied history within the Architectural and Design Industry, and are responsible for a number of high profile projects within the UK.Your role as an IT Support Analyst will be to provide 1st/2nd line technical support to their internal user base, but there will also be some 3rd line support duties as well.They're big on autonomy, so you will also get the chance to get involved in project work as well.Responsibilities:Provide technical support to my client's users primarily within a Desktop Support environment.Provide additional support to the Infrastructure/Networks team as required.Support a range of devices, including Workstations, laptops, Phones, and printers.Assist in Software Deployment.Assist in hardware deployment.Assist in the delivery of IT projects when needed.Necessary Skills:Experience supporting Microsoft applications, including Teams, O365, including knowledge of the Windows OS.Active Directory user administration experience.3+ years' experience providing technical IT Support.Software Deployment experience.Working knowledge of Networking and InfrastructureThis role is paying up to £35,000. They can also offer some remote working flexibility as required.What to do next:My Client is reviewing CVs this week. If you are interested please click apply now to forward me an up to date copy of your CV. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Support Analyst, London, £24,000-£35,000Company profile:You will be working for a very prestigious Architectural firm based in London. They have a long and storied history within the Architectural and Design Industry, and are responsible for a number of high profile projects within the UK.Your role as an IT Support Analyst will be to provide 1st/2nd line technical support to their internal user base, but there will also be some 3rd line support duties as well.They're big on autonomy, so you will also get the chance to get involved in project work as well.Responsibilities:Provide technical support to my client's users primarily within a Desktop Support environment.Provide additional support to the Infrastructure/Networks team as required.Support a range of devices, including Workstations, laptops, Phones, and printers.Assist in Software Deployment.Assist in hardware deployment.Assist in the delivery of IT projects when needed.Necessary Skills:Experience supporting Microsoft applications, including Teams, O365, including knowledge of the Windows OS.Active Directory user administration experience.3+ years' experience providing technical IT Support.Software Deployment experience.Working knowledge of Networking and InfrastructureThis role is paying up to £35,000. They can also offer some remote working flexibility as required.What to do next:My Client is reviewing CVs this week. If you are interested please click apply now to forward me an up to date copy of your CV. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • london, london
        • interim
        • £15.00 per hour
        • randstad technologies
        IT Data Administration - Sales Support/Data EntryMy market leading IT company is looking for a IT data administrator to work wiithin a sales support environment.Salesforce & Excel skills are essential.As a IT Sales Support Administrator you will be supporting both the sales team and sales operations team by bridging the incompatibilities between the two. You will handling day-to-day deal support requests to ensure that deals get approved quickly and working on longer term database integration projects to improve back-end system inefficiencies.This role would suit someone with some salesforce knowledge but more importantly and ability to multitask in a high performance environmentKey TasksRouting live deals to the appropriate account ownerConducting conflict checks for deal registrations and incentive programs against our client's commerce tool and Salesforce Creating leads and reseller accounts in Salesforce for the sales teamMatching existing customer database and reseller database to that of our clientConducting internet and portal research to properly classify new accountsSharing deals with sales representativesQualificationsAbility to work in a high energy and high deal volume environmentAttention to detail is an absolute mustStrong organizational skills coupled with and multi-tasking abilityExperience with Salesforce preferredPrevious experience in sales support or data entry preferredIf interested please get in touch asap to find out more about this exciting opportunity.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        IT Data Administration - Sales Support/Data EntryMy market leading IT company is looking for a IT data administrator to work wiithin a sales support environment.Salesforce & Excel skills are essential.As a IT Sales Support Administrator you will be supporting both the sales team and sales operations team by bridging the incompatibilities between the two. You will handling day-to-day deal support requests to ensure that deals get approved quickly and working on longer term database integration projects to improve back-end system inefficiencies.This role would suit someone with some salesforce knowledge but more importantly and ability to multitask in a high performance environmentKey TasksRouting live deals to the appropriate account ownerConducting conflict checks for deal registrations and incentive programs against our client's commerce tool and Salesforce Creating leads and reseller accounts in Salesforce for the sales teamMatching existing customer database and reseller database to that of our clientConducting internet and portal research to properly classify new accountsSharing deals with sales representativesQualificationsAbility to work in a high energy and high deal volume environmentAttention to detail is an absolute mustStrong organizational skills coupled with and multi-tasking abilityExperience with Salesforce preferredPrevious experience in sales support or data entry preferredIf interested please get in touch asap to find out more about this exciting opportunity.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        • city of london, london
        • contract
        • £30,000 - £34,000 per year
        • randstad business support
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Technical Support Specialist, Health Location: London, Kings Cross (Working from home initially due to Covid-19 pandemic)Duration: ASAP for 12 monthsPay Rate: £33,000 p/a **Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend.** The Customer Success & Scaled Operations team is responsible for ensuring customers achieve their desired outcomes while using Health products or services. They also serve internal customers (i.e., stakeholders) by delivering shared services that free up critical staff to focus on building health-related solutions. In these pursuits, they enable critical sales, service, and other business motions that empower Health solution adoption, product and service readiness, customer experience delivery, financial strength, compliance, and operating efficiency. Reporting to the Customer Support Operations Manager for Health, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction - Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction - Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a Clinical/Healthcare setting- Familiarity with programming languages such as Go and/or Swift. - Knowledge or experience of technical deployment using tools such as Kubernetes. - Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Technical Support Specialist, Health Location: London, Kings Cross (Working from home initially due to Covid-19 pandemic)Duration: ASAP for 12 monthsPay Rate: £33,000 p/a **Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend.** The Customer Success & Scaled Operations team is responsible for ensuring customers achieve their desired outcomes while using Health products or services. They also serve internal customers (i.e., stakeholders) by delivering shared services that free up critical staff to focus on building health-related solutions. In these pursuits, they enable critical sales, service, and other business motions that empower Health solution adoption, product and service readiness, customer experience delivery, financial strength, compliance, and operating efficiency. Reporting to the Customer Support Operations Manager for Health, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction - Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction - Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a Clinical/Healthcare setting- Familiarity with programming languages such as Go and/or Swift. - Knowledge or experience of technical deployment using tools such as Kubernetes. - Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • croydon, london
        • permanent
        • £21,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Are you passionate about IT and a team player? Are you a problem solver and customer focused?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK. We are seeking a candidate who is apssionate about IT and seeking a 1st line role where they can be trained and developed into a team player Immediate start available Excellent working environment Training and progression - Full training provided £29k-£25k depending on experience 9am to 5:30pm Monday to Friday Duties Include:Setting up and configuring new laptops and desktopsEnsure helpdesk tickets and phones are answered and actioned as appropriateEscalating IT issues to 2nd line support where necessaryDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and laptop supportInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateFault finding on laptops and desktopsReporting faults and maintaining logs on desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesEnsuring all logs for equipment and users are maintainedCreating purchase requisitions for IT hardware/softwareSetting up new users and disabling expired accounts in accordance with HR requirementsExperience Needed:Team worker Positive attitude and good problem solving skills Experience of building or repairing PC's would be an advantage Basic understanding of NetworkingAdept with Windows 10 and Office 2013-16Willingness to learnGCSE Maths & English (Or equivalent)Fluent English (written and verbal)MUST be a driver and access to car For further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Are you passionate about IT and a team player? Are you a problem solver and customer focused?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK. We are seeking a candidate who is apssionate about IT and seeking a 1st line role where they can be trained and developed into a team player Immediate start available Excellent working environment Training and progression - Full training provided £29k-£25k depending on experience 9am to 5:30pm Monday to Friday Duties Include:Setting up and configuring new laptops and desktopsEnsure helpdesk tickets and phones are answered and actioned as appropriateEscalating IT issues to 2nd line support where necessaryDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and laptop supportInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateFault finding on laptops and desktopsReporting faults and maintaining logs on desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesEnsuring all logs for equipment and users are maintainedCreating purchase requisitions for IT hardware/softwareSetting up new users and disabling expired accounts in accordance with HR requirementsExperience Needed:Team worker Positive attitude and good problem solving skills Experience of building or repairing PC's would be an advantage Basic understanding of NetworkingAdept with Windows 10 and Office 2013-16Willingness to learnGCSE Maths & English (Or equivalent)Fluent English (written and verbal)MUST be a driver and access to car For further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • croydon, london
        • permanent
        • £21,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Full training provided £20k-£25k9am to 5:30pm Monday to Friday Duties Include:Setting up and configuringEnsure helpdesk tickets and phones are answeredEscalating IT issues to 2nd lineDiagnosing and resolvingInstalling authorised softwareEnsuring security and upgrades are appliedFault findingReporting faults and maintaining logsCompleting internal user movesPatching of network and phonesSetting up new usersExperience Needed:Team worker Positive attitude Experience of building or repairing PC'sUnderstanding of NetworkingWindows experience Willingness to learnGCSE level Fluent EnglishFor further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Full training provided £20k-£25k9am to 5:30pm Monday to Friday Duties Include:Setting up and configuringEnsure helpdesk tickets and phones are answeredEscalating IT issues to 2nd lineDiagnosing and resolvingInstalling authorised softwareEnsuring security and upgrades are appliedFault findingReporting faults and maintaining logsCompleting internal user movesPatching of network and phonesSetting up new usersExperience Needed:Team worker Positive attitude Experience of building or repairing PC'sUnderstanding of NetworkingWindows experience Willingness to learnGCSE level Fluent EnglishFor further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • croydon, london
        • permanent
        • £21,000 - £25,000, per year, Holiday Pay + Pension
        • randstad cpe
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Are you passionate about IT and a team player? Are you a problem solver and customer focused?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK. We are seeking a candidate who is apssionate about IT and seeking a 1st line role where they can be trained and developed into a team player Immediate start available Excellent working environment Training and progression - Full training provided £29k-£25k depending on experience 9am to 5:30pm Monday to Friday Duties Include:Setting up and configuring new laptops and desktopsEnsure helpdesk tickets and phones are answered and actioned as appropriateEscalating IT issues to 2nd line support where necessaryDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and laptop supportInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateFault finding on laptops and desktopsReporting faults and maintaining logs on desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesEnsuring all logs for equipment and users are maintainedCreating purchase requisitions for IT hardware/softwareSetting up new users and disabling expired accounts in accordance with HR requirementsExperience Needed:Team worker Positive attitude and good problem solving skills Experience of building or repairing PC's would be an advantage Basic understanding of NetworkingAdept with Windows 10 and Office 2013-16Willingness to learnGCSE Maths & English (Or equivalent)Fluent English (written and verbal)For further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        1st Line IT Support Engineer1st Line IT Support Engineer - Croydon - Leading company - Immediate start Are you seeking a career in IT with a leading company?Are you passionate about IT and a team player? Are you a problem solver and customer focused?Our leading Property based client are seeking a motivated and driven 1st Line IT Support Engineer to work from there head office in Croydon. Working as part of a team, you will help ensure a smooth and slick delivery of the service desk to all users across the UK. We are seeking a candidate who is apssionate about IT and seeking a 1st line role where they can be trained and developed into a team player Immediate start available Excellent working environment Training and progression - Full training provided £29k-£25k depending on experience 9am to 5:30pm Monday to Friday Duties Include:Setting up and configuring new laptops and desktopsEnsure helpdesk tickets and phones are answered and actioned as appropriateEscalating IT issues to 2nd line support where necessaryDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and laptop supportInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateFault finding on laptops and desktopsReporting faults and maintaining logs on desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesEnsuring all logs for equipment and users are maintainedCreating purchase requisitions for IT hardware/softwareSetting up new users and disabling expired accounts in accordance with HR requirementsExperience Needed:Team worker Positive attitude and good problem solving skills Experience of building or repairing PC's would be an advantage Basic understanding of NetworkingAdept with Windows 10 and Office 2013-16Willingness to learnGCSE Maths & English (Or equivalent)Fluent English (written and verbal)For further information, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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