- Role: 1st / 2nd line supportType: PERMLocation: GlasgowSalary: £30K PAThe first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing SystemAssisting end users with issues and providing 'how to' advice for our systemsInstallation and support of software and hardware, including workstation imaging and deployment.Maintenance of IT asset registerSLA And KPI Management - Ensure tickets are prioritised andRole: 1st / 2nd line supportType: PERMLocation: GlasgowSalary: £30K PAThe first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing SystemAssisting end users with issues and providing 'how to' advice for our systemsInstallation and support of software and hardware, including workstation imaging and deployment.Maintenance of IT asset registerSLA And KPI Management - Ensure tickets are prioritised and
- Job Description - ICT Support TechnicianWe're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation.This is a hands-on role suited to someoneJob Description - ICT Support TechnicianWe're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation.This is a hands-on role suited to someone
