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      • abingdon, south east
      • temporary
      • randstad inhouse services
      Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Sales Order and Dispatch Specialist is within our Abbott Rapid Diagnostics customer operations department located in Abingdon, Oxfordshire. This role will be working within a team of multi-talented staff providing an excellent service to our customers. The Sales Order Processing team is a fast paced team and the ideal candidate should beable to make quick decisions and have good problem solving skills.This job description will be reviewed periodically and is subject to change by management. Responsibilitie:- Setting up and processing all customer orders and standing orders- Informing customers. Distributors and subsidiary companies of expected deliverydates for orders placed amd prioritizing orders and coordinating shipment- Coordinating the daily despatch of customers' orders amd liasing with the warehouse to arrange succesful delivery- Dealing with ans ressolving complaints and queries from customers, distributors and subsidiary companies regarding order processing. Logging of queries and complaints on our company data base.- Liason with other departments to ensure customer satisfaction- Additional duties include: answering general incoming calls and assisting with Front of House (reception) cover during periods of absence.Qualifications:- Excellent written and oral communication skills- Excellent telephone manner- Good problem solving skills- Good Microsoft Office skills including Word, Excel, Power Point, Outlook- Ability to prioritise workload to meet deadlinesCompetencies:- Able to use own initiative- Willing to help other areas of the team when required- Ability to build strong working relationships- Customer focused
      Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Sales Order and Dispatch Specialist is within our Abbott Rapid Diagnostics customer operations department located in Abingdon, Oxfordshire. This role will be working within a team of multi-talented staff providing an excellent service to our customers. The Sales Order Processing team is a fast paced team and the ideal candidate should beable to make quick decisions and have good problem solving skills.This job description will be reviewed periodically and is subject to change by management. Responsibilitie:- Setting up and processing all customer orders and standing orders- Informing customers. Distributors and subsidiary companies of expected deliverydates for orders placed amd prioritizing orders and coordinating shipment- Coordinating the daily despatch of customers' orders amd liasing with the warehouse to arrange succesful delivery- Dealing with ans ressolving complaints and queries from customers, distributors and subsidiary companies regarding order processing. Logging of queries and complaints on our company data base.- Liason with other departments to ensure customer satisfaction- Additional duties include: answering general incoming calls and assisting with Front of House (reception) cover during periods of absence.Qualifications:- Excellent written and oral communication skills- Excellent telephone manner- Good problem solving skills- Good Microsoft Office skills including Word, Excel, Power Point, Outlook- Ability to prioritise workload to meet deadlinesCompetencies:- Able to use own initiative- Willing to help other areas of the team when required- Ability to build strong working relationships- Customer focused
      • abingdon, south east
      • temporary
      • randstad inhouse services
      Laboratory Assistant This role requires the individual to facilitate the timely, accurate processing and management of biological samples submitted from customers for toxicological analysis. Such samples may comprise of oral fluid and hair and it is the responsibility of the Laboratory Assistant to route the samples for the appropriate analytical tests based on the specific requirements of our customers. Samples must be opened, their details entered into a Laboratory Information Management System (LIMS) and prepared for testing whilst adhering to Chain of Custody procedures at all times to preserve the integrity of the sample. RESPONSIBILITIES:Main duties and responsibilities include, but are not limited to:* Preparation of hair and oral fluid samples for analysis, within agreed timeframes* Ensuring all equipment used is within current specifications including calibration and maintenance requirements* Accurate data entry, including relevant scanning and archiving* Logging 'discrepancy' samples and liaising with Customer Services to resolves any issues efficiently and promptly* Sample logging, storage and disposalJOB DESCRIPTION* Adherence to quality systems, including review and amendment of relevant SOPS as necessary* Carrying out tasks as directed by the Accessioning Manager and to feedback any problems, working to assist in their resolution* Continued participation in training programmes across Laboratory Operations to develop themselves and to increase their breadth of understanding of the function of Operations as a wholeIn addition to the above, the role of the laboratory assistant may also extend to includeresponsibilities such as: * Laboratory maintenance, including preparation of solutions and stock count* Laboratory cleanliness and maintenance of a safe and pleasant work environment* Basic systems maintenance* Assistance in the preparation of Risk Assessments COMPETENCIES:* Excellent attention to detail* Keen interest in understanding principal of processes* Is dynamic and tenacious* Shows accountability and demonstrates ownership of their world* Able to function well as an individual or as part of a team* Able to take ownership of own work, awareness of when to solve a problem themselves or to ask their manager for help* Conform with appropriate safety standards under The Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999* Work in accordance with the current documented Standard Operating Procedures.Concateno UK is an ISO 9001 and ISO 17025 certified laboratory.
      Laboratory Assistant This role requires the individual to facilitate the timely, accurate processing and management of biological samples submitted from customers for toxicological analysis. Such samples may comprise of oral fluid and hair and it is the responsibility of the Laboratory Assistant to route the samples for the appropriate analytical tests based on the specific requirements of our customers. Samples must be opened, their details entered into a Laboratory Information Management System (LIMS) and prepared for testing whilst adhering to Chain of Custody procedures at all times to preserve the integrity of the sample. RESPONSIBILITIES:Main duties and responsibilities include, but are not limited to:* Preparation of hair and oral fluid samples for analysis, within agreed timeframes* Ensuring all equipment used is within current specifications including calibration and maintenance requirements* Accurate data entry, including relevant scanning and archiving* Logging 'discrepancy' samples and liaising with Customer Services to resolves any issues efficiently and promptly* Sample logging, storage and disposalJOB DESCRIPTION* Adherence to quality systems, including review and amendment of relevant SOPS as necessary* Carrying out tasks as directed by the Accessioning Manager and to feedback any problems, working to assist in their resolution* Continued participation in training programmes across Laboratory Operations to develop themselves and to increase their breadth of understanding of the function of Operations as a wholeIn addition to the above, the role of the laboratory assistant may also extend to includeresponsibilities such as: * Laboratory maintenance, including preparation of solutions and stock count* Laboratory cleanliness and maintenance of a safe and pleasant work environment* Basic systems maintenance* Assistance in the preparation of Risk Assessments COMPETENCIES:* Excellent attention to detail* Keen interest in understanding principal of processes* Is dynamic and tenacious* Shows accountability and demonstrates ownership of their world* Able to function well as an individual or as part of a team* Able to take ownership of own work, awareness of when to solve a problem themselves or to ask their manager for help* Conform with appropriate safety standards under The Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999* Work in accordance with the current documented Standard Operating Procedures.Concateno UK is an ISO 9001 and ISO 17025 certified laboratory.

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