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2 jobs found in East of England

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    • chelmsford, east of england
    • temporary
    • £9.50 - £11.81 per hour
    • randstad business support
    Laboratory Analyst Chelmsford£9.50 per hour6 weeks temporary position37 hours per weekAre you interested in science and looking for your next role? Are you pro-active and enjoy working in a close-knit environment? If so, read on.A well known utilities organisation based in Chelmsford are looking for a Laboratory Analyst to join them for 6 weeks on a temporary basis.The Benefits:*Working for an established Water Company*Friendly team*Holiday Pay*Pension schemeThe Duties:* Process samples and/or media in accordance with our documented methods and procedures* Quality compliance* Provide polite efficient service to customers and colleagues* Ongoing competency and CPD* Maintain Health and safety standardsRequirements: Experience working within a laboratory environment - 3 months essentialAble to demonstrate competency in all basic laboratory techniquesMinimum Level 2 i.e.5 GCSEs to include a scientific discipline (with potential to study BTEC or equivalent)Please note, due to the location of this office, you will need to drive and have access to a vehicle.We are looking to get a member of staff in this post as soon as possible, please apply today if this is the role for you.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Laboratory Analyst Chelmsford£9.50 per hour6 weeks temporary position37 hours per weekAre you interested in science and looking for your next role? Are you pro-active and enjoy working in a close-knit environment? If so, read on.A well known utilities organisation based in Chelmsford are looking for a Laboratory Analyst to join them for 6 weeks on a temporary basis.The Benefits:*Working for an established Water Company*Friendly team*Holiday Pay*Pension schemeThe Duties:* Process samples and/or media in accordance with our documented methods and procedures* Quality compliance* Provide polite efficient service to customers and colleagues* Ongoing competency and CPD* Maintain Health and safety standardsRequirements: Experience working within a laboratory environment - 3 months essentialAble to demonstrate competency in all basic laboratory techniquesMinimum Level 2 i.e.5 GCSEs to include a scientific discipline (with potential to study BTEC or equivalent)Please note, due to the location of this office, you will need to drive and have access to a vehicle.We are looking to get a member of staff in this post as soon as possible, please apply today if this is the role for you.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • loughton, east of england
    • temp to perm
    • randstad inhouse services
    Radstad are working with a leading healthcare provider to revruit a Customer Service Specialistis part of a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK. This role requires you to work in line with the standard operating procedures whilst ensuring all KPI's are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiencyand effectiveness of Customer Operations.As an enthusiastic organised individual with good attention to detail you will work together with the other administrators in the results team to ensure that all information following occupational health and drug and alcohol appointments is recorded accurately and that results are dispatched to the customer in a timely manner within the agreed SLA. You will have a cheerful professional phone manner and feel comfortable dealing withcustomer enquiries.A flexible approach to work will enable you to adapt to changing priorities within the teamand support colleagues from within the team or wider business to ensure that the customerreceives the highest level of service at all times.RESPONSIBILITIES:You are responsible for providing support in customer service functions in order to continueto provide our customers with the very best service possible. To achieve this you will beexpected to- Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLA's / KPI's- Acurately complete all tasks performed which may include but are not limited to;- Work methodically to ensure that the standard operating procedures are followed and that the workload is prioritised appropriately and meets agreed SLA's- Use reports and dashboards to ensure that all available paperwork and results are allocated appropriately and that there are no cases on the outstanding list at the end of each day- Upload results to the Sentinel Database- Liaise with Occupational Health Physicians to obtain fit slips and reports following appointments, following up on the progress of cases where further information is required to complete the case- Ensure that the review and reporting of results is performed in a timely manner within SLA- Ensure that all paperwork is uploaded on to the system, data entered accurately and information allocated correctly. Regularly following up on outstandinginformation which is preventing a case from being closed- Diligently answer queries from customers via telephone and email, answering the customer services phone line within 3 rings- Participate in complaint investigation and audits as and when required- Ensure standard operating procedures remain up to date- Proactively contribute to process improvements, suggesting ideas which would benefit the efficiency of your team- You should understand the Key Performance Indicators (KPIs) which directly relate to your team performance and identify ways of improving performance against these targets BASIC QUALIFICATIONS | EDUCATION:- Previous experience within an administrative or customer service role- Excellent verbal, written and communication skills- A dynamic team player who is collaborative but leads by example- IT literate with a good level of experience in Word, Excel & OutlookPREFERRED QUALIFICATIONS:- Proven experience in an administrative or customer service positionCOMPETENCIES:- Achieve - Be a role model and instilling the values of the organisation, driving the understanding and importance of good customer service in the overall delivery of service to the customer- Grow - Complete tasks and other ad-hoc projects that may arise as directed by your Supervisor / Manager- Engage - You will be required to communicate with other members of your team to ensure work is completed and prioritized accordingly- Develops Talent - Be innovative and suggest ways to help us improve and develop- Drives for Results- Monitor and manage changes to demonstrate improvements in KPI's or performance related issues- Focuses on Customers- You will be customer focused with previous experience in working in a busy team.
    Radstad are working with a leading healthcare provider to revruit a Customer Service Specialistis part of a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK. This role requires you to work in line with the standard operating procedures whilst ensuring all KPI's are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiencyand effectiveness of Customer Operations.As an enthusiastic organised individual with good attention to detail you will work together with the other administrators in the results team to ensure that all information following occupational health and drug and alcohol appointments is recorded accurately and that results are dispatched to the customer in a timely manner within the agreed SLA. You will have a cheerful professional phone manner and feel comfortable dealing withcustomer enquiries.A flexible approach to work will enable you to adapt to changing priorities within the teamand support colleagues from within the team or wider business to ensure that the customerreceives the highest level of service at all times.RESPONSIBILITIES:You are responsible for providing support in customer service functions in order to continueto provide our customers with the very best service possible. To achieve this you will beexpected to- Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLA's / KPI's- Acurately complete all tasks performed which may include but are not limited to;- Work methodically to ensure that the standard operating procedures are followed and that the workload is prioritised appropriately and meets agreed SLA's- Use reports and dashboards to ensure that all available paperwork and results are allocated appropriately and that there are no cases on the outstanding list at the end of each day- Upload results to the Sentinel Database- Liaise with Occupational Health Physicians to obtain fit slips and reports following appointments, following up on the progress of cases where further information is required to complete the case- Ensure that the review and reporting of results is performed in a timely manner within SLA- Ensure that all paperwork is uploaded on to the system, data entered accurately and information allocated correctly. Regularly following up on outstandinginformation which is preventing a case from being closed- Diligently answer queries from customers via telephone and email, answering the customer services phone line within 3 rings- Participate in complaint investigation and audits as and when required- Ensure standard operating procedures remain up to date- Proactively contribute to process improvements, suggesting ideas which would benefit the efficiency of your team- You should understand the Key Performance Indicators (KPIs) which directly relate to your team performance and identify ways of improving performance against these targets BASIC QUALIFICATIONS | EDUCATION:- Previous experience within an administrative or customer service role- Excellent verbal, written and communication skills- A dynamic team player who is collaborative but leads by example- IT literate with a good level of experience in Word, Excel & OutlookPREFERRED QUALIFICATIONS:- Proven experience in an administrative or customer service positionCOMPETENCIES:- Achieve - Be a role model and instilling the values of the organisation, driving the understanding and importance of good customer service in the overall delivery of service to the customer- Grow - Complete tasks and other ad-hoc projects that may arise as directed by your Supervisor / Manager- Engage - You will be required to communicate with other members of your team to ensure work is completed and prioritized accordingly- Develops Talent - Be innovative and suggest ways to help us improve and develop- Drives for Results- Monitor and manage changes to demonstrate improvements in KPI's or performance related issues- Focuses on Customers- You will be customer focused with previous experience in working in a busy team.

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