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    1 job found in Swinton, North West

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      • manchester, north west
      • temp to perm
      • £10.00 - £11.00 per hour
      • randstad business support
      Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Customer Develop positive and professional relationships with customers Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management. Develop an understanding of the customer's business and ensure that Williams Lea delivers a service in line with their objectivesTechnical skills Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers),Competent using a guillotine Knowledgeable about routine maintenance and upkeep of equipment High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively About you:Must have customer focused approach to providing service Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Has a great can do attitude and willing to learnPrevious experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Customer Develop positive and professional relationships with customers Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management. Develop an understanding of the customer's business and ensure that Williams Lea delivers a service in line with their objectivesTechnical skills Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers),Competent using a guillotine Knowledgeable about routine maintenance and upkeep of equipment High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively About you:Must have customer focused approach to providing service Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Has a great can do attitude and willing to learnPrevious experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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