Company DescriptionWe are:Publicis Sapient is a digital transformation consultancy. We help some of the biggest companies in the world create a unique strategic advantage with our digital, strategy, consulting, and technology services.We’ve been working in digital innovation for more than 3 decades and have created numerous world-firsts - including the first online seat selector for United Airlines, the first digital menu boards for Dunkin Donuts and the first digital trade finance bank for AGTB. We’ve also developed entirely new propositions like Marriot Homes and Villas to disrupt Airbnb, and we’re even helping develop NEOM, an entirely new city in Saudi Arabia.The Customer Experience & Innovation Consulting Team at Publicis Sapient: We are a group of super-smart people with diverse skills and experience who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our client’s customers.We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.We work in a fast-paced, ‘sprint’-based environment where no two days and no two challenges are the same.We thrive on innovative and impactful work for clients and for ourselves.We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.We do this at scale. We make an impact.The role of a Senior Manager in CX&ICAs a Senior Manager in CX&IC at Publicis Sapient, you will act as a transformation partner for our clients – helping them understand how changing customer expectations and marketplace dynamics will require them to deliver new, innovative experiences, propositions, products and ;You are an eclectic thinker who can balance multiple considerations simultaneously – changing technologies, emerging business models and customer insight – to identify new opportunities for our clients.You will be well versed in ‘design thinking’ and ‘systems thinking’, and the application of these techniques to uncover, identify and understand customer interests, motivations and behaviours, then work iteratively and collaboratively towards experiences that meet these customer needs.Job DescriptionAs a Senior Manager in the CX&IC team, you will:Act as a transformational partner for clients - including departmental heads and project sponsors.Work autonomously in the strategic ownership of larger, more complex projects from the client briefing through to final recommendations and ;Work collaboratively with all disciplines (and the client) to define how we will create customer and market insights that inspire the team and generate breakthrough ;Develop and conduct customer and marketplace research that helps strategically frame, validate or test core hypotheses, then distil this research into actionable ;Use ‘design thinking’ and ‘systems thinking’ techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable ;Clarify and translate the strategic direction into priorities, objectives and a clear evaluation ;Facilitate the creation of design / strategic artefacts - personas, as-is and future state customer journeys, service blueprints, storyboards, prototypes, ;Be a strong and convincing narrator and moderator both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical ;Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the ;Actively seek out thought leaders and different perspectives on industry approaches, developments and break-through methodologies.Develop new techniques and approaches, then collate and share expertise across the discipline in order to help build the company’s collective ;Act as a champion and advocate for customer research and insight generation techniques both internally and to a wider external audience.QualificationsAbout You: You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements.You are able to see the big picture and zoom in on the details to impactful moments of the customer ;You champion the customer and evidence-based ;You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and ;You are passionate about delivering meaningful experiences which positively impact the lives of our clients’ ;What you need to have:An outstanding portfolio of work demonstrating strong customer insight-driven design thinking across a diverse range of ;Experience formulating novel research and development programmes that iteratively identify, test and refine new and innovative propositions, products and ;Experience working collaboratively with colleagues and clients in a variety of different ways – flying solo, as part of an “consultancy” team, co-working with the client in “agile” ;A mind set that’s open to change and to challenge – you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for ‘that’ll do’, resilient, and eager to ;Pride and passion in your work.Additional InformationWhat you’ll get from us:In the CX&IC team:A big canvas – major companies, major brands, major challenges – our clients want us to answer big questions about what their future business should look like. You will be the at the spear-point of answering that question – and the answer will likely shape the experience of millions of people.Capability – Publicis Sapient works at scale with a breadth and depth of creative, consulting, and technology talent – the ideas you shape will be translated into reality.Autonomy – you’ll be faced with unique questions and challenges; client teams will look to you for your expertise in your field; you’ll have the chance to shape the company’s response, applying your thinking and expertise in the way that best meets the client’s needs.Support – we’re committed to making you better at what you do best - plenty of training, learning and development opportunities from conferences to courses to simply working alongside some of the best and friendliest people in the industry.In the Publicis Sapient more generally:Smart, decent, fun, stimulating, collaborative folk to work with.Lots of travel/work abroad opportunities (COVID allowing).Wellbeing perks included subsidised gym and in-house massages.Lots of support networks - VivaWomen! (for all genders), Egalite (for LGBT), Uni (diversity council), Hue (people of colour).Free barista drinks all day, Frinks (free Friday night drinks), free fruit and chocolates (it’s the little things), quarterly Town Halls (with free pizza and drinks) (once we’re back in the office, obviously).