Are you an organized and detail-oriented professional with a passion for sales support? Do you excel in administrative tasks and enjoy contributing to a smooth sales cycle?
Sales Administrator (Internal Sales Support)Company OverviewWe are a global leader in the promotional merchandise industry, specializing in designing, sourcing, and delivering branded products for a diverse range of international clients. As pioneers in sustainability, we are proud to provide one of the largest ranges of eco-friendly and responsibly sourced products in the market.
Job LocationBirmingham
DepartmentSales Administration
Reporting RelationshipThe role supports the internal sales team, reporting to the Sales Manager.
Job SummaryThis position focuses on providing essential administrative support to the internal sales process. You will be a key point of contact for customers, ensuring accuracy in order processing and contributing to the efficient progression of sales from initial inquiry to order fulfillment. A focus on our sustainable product offerings will be integral to customer guidance.
Job Type
Permanent
Requirements
- A minimum of 1 year of experience in a sales support, administration, or customer service role.
- Strong written and verbal communication skills, coupled with a confident telephone manner.
- Excellent organizational abilities with the capacity to prioritize a busy workload effectively.
- Proficiency in Microsoft Office Suite and general computer applications, with meticulous attention to detail in grammar and spelling.
- A proactive, problem-solving mindset and a genuine eagerness to learn about promotional merchandise and sustainable products.
Key Responsibilities
- Sales Support: Assist the internal sales process by managing client inquiries via email and phone.
- Order Processing: Accurately input and manage customer orders within our internal systems to ensure efficient delivery.
- Quotations: Prepare and issue professional sales quotations tailored to specific client requirements.
- Product Advice: Guide customers on various product options and branding solutions, with a focus on our eco-friendly ranges.
- Relationship Management: Build and maintain professional relationships with existing clients to encourage repeat business.
- Liaison: Coordinate with internal departments and suppliers to monitor order timelines and provide proactive updates to customers.
- Problem Solving: Handle customer queries and resolve issues or complaints with a professional and swift approach.
Skills
- Sales Support
- Order Processing
- Quotation Preparation
- Product Advice (with an emphasis on sustainable options)
- Client Relationship Management
- Interdepartmental Liaison
- Problem-Solving
- Attention to detail
- Time Management
- Customer Service
Interested candidates are invited to apply through Randstad India's website, submitting a comprehensive CV and a cover letter detailing their qualifications and relevant experience.
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
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