Embark on a rewarding career journey with us and become an integral part of a leading energy provider dedicated to serving our customers with excellence. We are seeking a meticulous and driven individual to join our dynamic team and contribute to our mission of becoming the UK's premier B2B energy supplier.
Sales Support Analyst
Place of work: Solihull
We offer: A collaborative work environment, opportunities for professional development, and the chance to make a significant impact within a growing organization.
Working hours: Standard business hours
ResponsibilityWhat will you be responsible for:
As a Sales Support Analyst, you will be at the forefront of ensuring seamless operations and exceptional customer experiences. Your role will involve a broad range of administrative support, contributing directly to the efficiency and success of our business area.
Specifically the activities will be:
- Investigating and resolving customer queries with a focus on delivering end-to-end solutions.
- Liaising with various internal and external stakeholders to ensure effective query resolution.
- Monitoring and reporting on workload progress and priorities to management.
- Maintaining a strong understanding of industry and company policies to ensure compliance and suggest process improvements.
- Providing support and sharing knowledge with team members to foster collective growth.
- Identifying and rectifying data errors and process exceptions to uphold data integrity.
What requirements are we looking for?
We are looking for candidates who are eager to learn and grow within a supportive team. While direct experience is valued, we are primarily seeking individuals with a strong foundational skill set and a proactive approach to problem-solving. This role offers a fantastic platform to develop your analytical and administrative capabilities.
Requirements/SkillsWhat requirements are we looking for?
- Analytical mindset
- Proficiency in understanding and managing end-to-end procedures
- Strong prioritization skills
- Excellent verbal communication abilities
- Solid literacy and numeracy skills
- A genuine customer service ethic
- Proficiency in IT systems
- Desirable: Experience with Junifer and Excel/Reporting tools
What requirements are we looking for?
We welcome applications from candidates with a strong educational background, demonstrating a capacity for learning and applying new information. Specific levels of study are flexible, as we prioritize practical skills and a willingness to develop.
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