section 20 consultation advisor.

POSITION | Section 20 Consultation Advisor

REPORTING TO | Head of Section 20

HOURS OF WORK | 9.00am to 5.30pm

BENEFITS PACKAGE | C - General

LOCATION | Whetstone

DIVISION | B-hive Property Solutions

QUALIFICATION LEVEL | Maths and English at GCSE (A-C) or equivalent

Company Profile

B-hive Property Solutions is a division of Vegner Group Ltd, a group of companies offering expertise across property management, building surveying, and lettings.

B-hive delivers scalable back-office and essential support services that help property management professionals operate efficiently, profitably, and in full compliance with regulatory requirements. Its services are designed to strengthen operational delivery across block and estate management, with specialist support in areas such as client monies, service charge accounting, and statutory compliance.

With experience supporting over 100,000 estate and block management units, B-hive combines streamlined processes with sector expertise to meet the complex demands of modern property management.

Within B-hive, the Property Management Support Services (PMSS) department sits under Essential Services and provides a range of back-office functions to both internal and external clients. These include the Contractor Accreditation Scheme, Out of Hours support, Section 20 administration, and Utilities Management.

Role Purpose

To provide specialist administrative and stakeholder support to ensure the efficient and compliant delivery of Section 20 / Qualifying Major works and long-term agreement consultations, maintaining full compliance with Section 20 of the Landlord and Tenant Act 1985 and supporting excellent customer service across internal and external stakeholders. Where consultation requirements cannot be fully complied with you will support the end-to-end administrative coordination of Section 20 dispensation cases. This includes collating background papers and evidence, maintaining clear audit trails, drafting/issuing stakeholder communications as required, liaising with property managers, surveyors and legal advisors, tracking statutory/tribunal deadlines, and ensuring outcomes/conditions are recorded and implemented in the project documentation and communications.

Although your primary role will be Section 20 Consultation, you may be asked to support one or more PMSS services in the event of staff shortages and additional tasks may be introduced, including contributing to monthly targets and promoting PMSS services internally and externally where appropriate, other PMSS services include:

• Contractor Accreditation Scheme
• Out of Hours
• Evac Letters
• Signage
• EV Charging
• Broadband/Utilities services

Primary Responsibilities

• Responsibility for the end-to-end preparation of all Section 20 consultation documents. This includes compiling, proofreading, and quality-assuring notices, letters, and supporting packs to ensure accuracy, consistency, and full compliance with the Landlord and Tenant Act 1985.
• Manage the timely issuing of consultation documents, whether through bulk mail merge, in-house printing and collation, or via outsourced mailing services.
• Reviewing and querying (where necessary) surveyor specifications and other supporting documentation to ensure clarity and completeness before Stage 2 of the consultation process begins.
• Act as a key point of contact for enquiries related to active consultations, providing clear, professional, and timely responses to leaseholders, clients, Property Managers, contractors, and surveyors using prescribed templates and formats where applicable.
• Maintain a robust and complete audit trail for every consultation by diligently copying, scanning, indexing, and saving all related documents and correspondence to the relevant systems.
• Assist Surveyors during Project Administration instructions.
• Administratively manage the process for applications to the First-tier Tribunal (Property Chamber) for dispensation from all or part of the consultation requirements where consultation requirements cannot be fully complied with. This includes collating evidence and background papers, drafting and issuing stakeholder communications, liaising with property managers and legal advisors, tracking statutory deadlines, and ensuring the Tribunal's final determination and any associated conditions are accurately recorded and implemented.
• Undertake bulk mail merge printing either via the outsourced mailing service or by printing and collating accompanying documents in a timely manner.

• Create and issue invoices and credit notes and assist with credit control.

• Use Outlook, Word, Excel, Teams, and bespoke systems as required.

• Document management: copy / scan / index / save documents to various systems.

• Update various spreadsheets/database/diary systems following portfolio/property manager changes, lost blocks, new clients, completion of assessments and works etc.

• Liaise with Leaseholders, Clients, Property Managers, Contractors, Surveyors in connection with, but not restricted to major works projects, contractor management, performance issues, signage, fee proposals, instructions and works status.

• Assist with providing accurate data for management reports.

• Any other ad hoc office admin tasks as directed by line manager.

• Support the other Property Management Support Services Teams when necessary.

• Communicate with internal and external stakeholders and clients to answer queries and resolve issues.

Person Profile / Skill Set

• Understanding Section 20 Consultation Process
• Teamwork skills
• The initiative, enthusiasm, and self-confidence to interface directly with clients
• Understanding of residential block property management
• Well-developed interpersonal and oral communications skills, professional telephone manner and ability to manage challenging callers.
• High standard of numerical and written English grammar
• Good IT skills, particularly in Excel
• Excellent interpersonal skills and customer focus.
• Ability to work on own initiative, prioritise workload and work under pressure.
• Work on pre-determined task deadlines
• Follow written procedures.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.