Business Operations Lead - E-commerce Platform Migration
My market leading retail company is looking for an experienced Business Operations Lead with 10yrs exp overseeing e-commerce operational activity
Our client is moving from a legacy system to Shopify as its e-commerce platform so knowledge of managing business operations associated with this platform migration is essential
This is a hands-on role but you will be expected to coach others in e-commerce business ops.
Ideally you will have knowledge of areas such CMS, Merchandising or Promotional tools and not just CRM & CRO.
The Business Operations Lead oversees all eCommerce operational activity across brand websites governing brief templates & processes and working with outsourced partner to ensure quality, accuracy and that SLAs are met. The role will drive continuous improvement to ensure best practices are in place, efficiencies are realised and new features/functionality is adopted and utilised across the sites to drive consumer experience
Essential Skills
- Proven track record in managing digital operations at scale (10 years experience) within an e-commerce
- Is still very much a hands on business operations lead within e-commerce
- Has worked on projects where a legacy e-commerce platform had been migrated to Shopify
- Deep understanding of eCommerce platforms including CMS systems, promotional tools and other digital experience capability
- Experience working with an outsource partner ensuring SLAs are met & best practice is in place
- Excellent stakeholder management, communication and influencing skills
- Proficiency in Microsoft Office (Excel, PowerPoint), with experience in e-commerce platforms and Google Analytics.
- Proven experience in managing and mentoring a team in a matrix organisation
- Strong project management and organisational skills, with the ability to juggle multiple priorities in a fast-paced environment.
- A results-driven mindset with a passion for delivering high-quality online customer experiences.
Key Role Duties
Operational Excellence
- Work closely with Brand Online teams to understand commercial plans & targets and ensuring resource capacity & capability is in place to deliver to them
- Work with the Senior Business Operations Manager & Business Operations Coordinator to govern briefing processes & documentation ensuring tickets are accurately defined, executed within SLAs and quality assured before launch
- Collaborate with our outsource partner to implement opportunities to drive efficiency, automation and scalability within eCommerce operations
- Help to define and train out any changes to briefing templates ensuring full knowledge transfer and adoption across brands
- Where any eCommerce Operations are handled internally ensure the team are well trained in all systems
- Liaise closely with the Digital Design Lead to ensure the teams remain in sync across SLAs
Manage Outsource Partner
- Manage the day-to-day relationship with the outsource partner for all eCommerce Operations
- Ensure all eCommerce operations activity is effectively prioritised
Website Transformation Programme
- Key point of contact for all content migration activity from legacy platform to Shopify CMS
- Align with Regional Brand teams on localisation requirements ensuring sites are updated for regional needs and are legal/compliant
- Manage the eCommerce set up of Search & Merchandising rules, navigation and promotions to ensure the site is optimised for launch
Internal Team Management & Capability Building
- Lead, coach & develop a high-performing internal team who manage eCommerce Operations for Brands
- Foster a high-performance, inclusive culture centred on accountability, learning agility and continuous improvement
- Ensure holidays and peak periods are covered & escalate early where capacity may be exceeded
This is an exciting role working for a leading global brand. The client is looking to move quickly and I have interview slots ready to be filled so don't delay and apply ASAP for more information.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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