- Location: Crystal House, Daws Lane, Mill Hill, London NW7 4ST
- Salary: £50,275 - £58,400 per annum (dependent on experience)
- Hours: Full-Time, 40 hours per week (5 days per week)
- Contract: Permanent
- Responsible for: Bereavement Support Clinical Team (staff, volunteers, and placement students)
The Role
We are seeking an experienced, compassionate, and forward-thinking Clinical Services Manager to lead and operationalise our dedicated Bereavement Support Team at our Clinical Head Office in Mill Hill, North London.
- Clinical Leadership & Governance: Provide line management, mentorship, and clinical oversight to bereavement support workers, trainees, and volunteers. Lead clinical quality assurance by auditing assessments, case notes, and closing summaries in alignment with statutory standards and the Irish Bereavement Care Standards (2024).
- Safeguarding Lead: Serve as a lead safeguarding presence for the organisation, managing risk assessments, complex case guidance, and rapid escalation protocols.
- Caseload Management: Oversee structured caseload reviews to ensure balanced workloads, steady client progression, and effective routing into tiered clinical support. Manage a small personal caseload of complex cases.
- Operational Delivery & Strategy: Manage designated departmental budgets, track supervisor expenditure, evaluate operational KPIs, and produce timely clinical milestone reports.
Essential Qualifications & Experience
- Professional Registration: Must be a Qualified Practitioner registered as a Social Worker with Social Work England.
- Management Background: Substantial direct line management experience within clinical, social care, or therapeutic environments.
- Communication & Crisis Handling: Empathetic communicator with high emotional intelligence, strong personal boundaries, and proven skill in de-escalating distress.
- IT & Digital Systems: Proficient with Microsoft 365, remote conferencing platforms (Zoom/Teams), and client database management systems (experience with Lamplight is highly advantageous).
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
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