Commercial Key Account Management Apprentice (UK Road)
Are you looking to launch a long-term career in commercial development? DSV is seeking a motivated and curious individual to join our UK Road team as a Commercial Key Account Management Apprentice (cKAM Apprentice). This is an entry-level position offering structured on-the-job learning combined with formal apprenticeship training. You will play a vital role in protecting existing revenue, building customer relationships, and identifying growth opportunities within our portfolio of B-level accounts. If you are ready to learn how to manage complex logistics partnerships and grow "share of wallet" for a global leader, we want to hear from you.
Responsibilities:
... - Support and progressively manage a named portfolio of established UK Road customers.
- Build trusted relationships with customer contacts and act as a coordinated point of contact across DSV.
- Analyze customer spend, service profiles, and growth potential to increase our share of wallet through additional services and solutions.
- Prepare and maintain account plans with clear objectives, risks, and action items.
- Manage a regular customer-contact rhythm, including calls, meetings, and service reviews.
- Collaborate with Operations and Customer Service teams to resolve issues, manage expectations, and track corrective actions.
- Monitor account performance and NPS feedback, ensuring all customer commitments are tracked to completion.
- Maintain accurate CRM records and prepare internal portfolio updates for MBRs and QBRs.
- Support commercial activities including contract renewals, quotations, and onboarding.
Qualifications:
- Age Requirements: As this is an apprenticeship position, candidates must meet the legal requirements for participation in an apprenticeship program.
- GCSE English Language and Mathematics at grade 4/C or above (or equivalent).
- Must be eligible for the agreed apprenticeship programme and committed to completing all work-based learning requirements.
- Strong communication skills with the confidence to engage effectively with customers and internal stakeholders.
- Organized, methodical, and resilient, with an ability to balance service requirements with commercial objectives.
- Ability to analyze basic operational and financial data to drive decision-making.
- Proficiency in Microsoft Office; willingness to learn CRM and transport performance systems.
- Previous experience in customer service, retail, hospitality, or logistics is helpful but not essential.
- A full UK driving licence is desirable as site visits may be required.
What we offer:
- Salary: £25k to £29k
- A structured development pathway from onboarding to independent portfolio management.
- Direct exposure to industry-leading logistics operations and commercial strategy.
Company Description:
DSV is a world-leading global provider of transport and logistics solutions. Within our UK Road division, we provide sophisticated supply chain services to a diverse range of clients. We pride ourselves on our collaborative culture and our ability to deliver consistent excellence. By joining our team as a cKAM Apprentice, you are choosing a career path centered on professional growth, accountability, and the long-term development of meaningful customer partnerships.
To Apply:
Grab your fast pass!
Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now.
How does it work?
- No CV needed right now - just a simple text chat for 15 minutes.
- Instant feedback - get your personalized "Sales DNA" profile immediately.
- Fast-track your career - secure your seat at our next Live Assessment Day.
Hit apply below, check your inbox, and fast-track your career!
Candidates must be eligible to live and work in the UK
Pareto values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
If you require this job specification or to apply in an alternate format, please visit the Pareto website.
