customer contact specialist.

Responsibilities:

• Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience
• Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care
• Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently
• Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time
• Internal Liaison: Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries
• Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
• Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes
• Team Contribution: Taking on additional tasks as needed to support the wider goals of the
• team and business

Experience | education:

• Educated to national standards
• Excellent written and oral communication skills
• Previous experience within a customer services role is desirable
• IT literate with a good working knowledge of Word, Excel & Outlook
• Experience with Salesforce is desirable
• Experience of working for a service provider in a related field is preferable. Strong problem solving skills
• Ability to prioritise workload to meet deadlines
• Be customer and quality focused

Competencies:

• Customer Obsessed - You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations
• Pioneering - Ability to work with your line manager and the wider business to support with Continuous Improvement projects
• Achieving - Ensuring that you always work with the objective of meeting all measurable KPIs
• Caring - Supporting customers and colleagues to achieve the desired outcomes for our customers
• Enduring - Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base

Randstad Business Support is acting as an Employment Business in relation to this vacancy.