Responsibilities
- Provide prompt, helpful first-line support, logging all communications within database systems.
- Process incoming orders, update client records, and handle standard billing and payment inquiries.
- Perform routine pre-billing checks and assist with month-end account reconciliations.
- Resolve data entry errors, such as merging duplicate records, while ensuring strict GDPR compliance.
- Coordinate with logistics teams to schedule couriers, track shipments, and follow up on pending results.
- Serve as the main link between customers and the laboratory team to ensure smooth daily operations.
Requirements
- At least 1 year of experience in a similar role.
- Experienced with Microsoft applications.
Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
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