Job Title: Contract Service Transition Project Manager - ESN
Location: London, Birmingham, Manchester, Sheffield
Duration: 6 Months (Immediate Start)
The Role: We are seeking an experienced Service Transition Project Manager for a critical 6-month contract focused on the Emergency Services Network (ESN).
This is a high-stakes role acting as the bridge between project delivery and live operations. You will ensure all new and changed critical infrastructure services are resilient, supportable, and meet strict operational readiness and service acceptance standards before going live.
Key Responsibilities:
Own the Transition Lifecycle: Lead the managed service introduction end-to-end across internal teams, customers, and third-party suppliers.
Establish Operational Models: Define support arrangements, SLAs, OLAs, monitoring, and operational runbooks.
Drive Governance: Enforce service acceptance criteria and manage transition plans, milestones, risks, and formal handover approvals.
What We Are Looking For:
Service Transition Expertise: Proven experience transitioning large-scale IT, telecom, or infrastructure services into live environments (ITIL framework).
Critical Infrastructure Background: Experience in telecoms, networks, data centers, or facilities/estates management.
Stakeholder Management: Strong governance skills with the ability to manage third-party suppliers and hold the line on quality.
Immediate Availability: Ready to hit the ground running for a fast-paced, 6-month execution phase.
Apply now with your updated CV for immediate consideration.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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