Role Overview
We are seeking an accomplished, commercially driven General Manager to take strategic, operational, and commercial accountability for a flagship portfolio of contracts across the City of London.
Reporting to the Divisional Director, you will lead a multidisciplinary team across hard (M&E) and soft facilities services. You will hold full P&L accountability, maintain client relationships at C-suite level, ensure operational excellence and contract retention, and identify organic business development opportunities.
Key Responsibilities
Strategic Leadership & Team Management
- Provide inspirational leadership, strategic direction, and mentorship to an operational team consisting of Account Managers, Technical Leads, and Soft Service Managers.
- Foster a high-performance culture focused on safety, quality, and customer service.
- Lead talent acquisition, performance management, training, and succession planning across your operational accounts.
Commercial & Financial Governance
- Own full P&L accountability across the portfolio, typically managing budgets ranging from £8m to £15m+ per annum.
- Deliver targeted gross margins, track cash flow, monitor work-in-progress (WIP), and minimize debt aged profiles.
- Oversee commercial contract renewals, extensions, and price indexation negotiations.
- Identify and capture variable/additional project works to grow portfolio revenue.
Client Relationship Management & Retention
- Act as the strategic partner and principal point of contact for senior client stakeholders and corporate property directors.
- Conduct structured monthly executive reviews, formal quarterly business reviews (QBRs), and annual contract health checks.
- Resolve escalated service delivery issues, taking personal ownership of client satisfaction and long-term retention.
Operational Excellence & Compliance
- Ensure all service contracts consistently meet or exceed contractual KPIs and SLAs across total facilities management (TFM) disciplines.
- Maintain rigorous oversight of statutory compliance, building regulations, and corporate health, safety, and environmental (HSE) standards across all sites.
- Champion sustainability and ESG initiatives, guiding clients on carbon-reduction strategies and intelligent building management systems.
- Lead disaster recovery, emergency planning, and crisis management protocols across the portfolio.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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