it desktop technician.

The Role
I am currently recruiting for an IT Operations Analyst position with a leading global solutions client to deliver 2nd-level technical support. In this fully onsite role, you will act as the key local resource to troubleshoot incidents, maintain regional office infrastructure, and provide high-quality walk-in and remote assistance to end users.

Key Responsibilities:

• Technical Support: Deliver Tier 2 troubleshooting, resolve incidents via ServiceNow, and handle hardware/software change requests.
• Infrastructure Maintenance: Coordinate with global IT teams to act as the hands-on local resource ensuring regional infrastructure service availability.
• User Collaboration: Liaise with cross-functional teams and external vendors to resolve user issues while conforming to ITIL processes.

What We Are Looking For:

• Required: 2+ years of technical customer support experience with strong desktop skills (Windows 11, MS O365, MS Intune, Bomgar, and ServiceNow) alongside excellent communication and service skills.
• Desirable: A degree in Computer Sciences or Informatics (though hands-on support experience is highly prioritized).

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it manisha. devaruppala@ randstaddigital .com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.