- Job Title: IT Service Desk Team Leader
- Location: Fareham
- Type : Contract up to 6 months
Job Description
Core Competencies & Expertise
- Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
- Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
- ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
- Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
- Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.
Key Functional Focus
- Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.
What We Offer
- The opportunity to partner with a renowned global luxury brand.
- A highly collaborative, encouraging, and dynamic team environment.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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