Location: Sittingbourne (Full-time onsite)
Pay Rate: £13.00 per hour
Hours: Monday to Friday (6:00 PM - 9:00 PM) + every other Saturday (9:00 AM - 1:00 PM)
Contract: Maternity Cover
Start Date: ASAP
About the Role
Are you looking for a rewarding role where you can make a genuine difference to people's lives every single day?
Our client is a leading manufacturer of specialist medical food and equipment for enterally (tube) fed patients. Their dedicated Hospital2Home (H2H) service supports patients transitioning from the hospital back into their own homes.
As a Patient Coordinator, you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.
Key Responsibilities:
Patient Onboarding: Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details.
Delivery Coordination: Efficiently arrange and schedule patient deliveries via telephone and email.
Stakeholder Liaison: Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries.
Administration & Compliance: Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database.
Query Resolution: Answer and resolve patient and stakeholder inquiries proactively.
What We Are Looking For:
The Right Attitude: You are naturally patient, caring, understanding, and deeply empathetic.
Experience: Previous experience in a busy, fast-paced customer service environment.
Communication: A professional, confident telephone manner and excellent written communication skills.
Tech Savvy: Competent IT skills with the ability to learn new internal database systems quickly.
Organization: The ability to prioritize your workload, multitask, and stay calm under pressure.
What's in it for you?
You will be joining a highly supportive, friendly team environment and will undergo a comprehensive training program overseen by a dedicated team trainer to ensure you succeed.
Ready to make a difference? Apply today for an immediate review!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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