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      • hertfordshire, east of england
      • contract
      • £11.00 - £13.00 per hour
      • randstad cpe
      Job Role: IT Technician Salary: Upto £13ph Umbrella Location: Hertfordshire Hours: 36hrs per week Monday to Friday 9am to 5pm (some evening work may be involved)Temporary Hybrid role: 6 month contract with a possibility of extension (3 days in the office)Benefits:Commutable area with easy access to public transportUp to 28 days paid holidayJob security dependant on performance and work ethicFree parking available on siteFlexible working hoursAn exciting opportunity has arisen for an enthusiastic and self-motivated IT Service Desk Technician within a Local Authority in Hertfordshire The main responsibilities of this IT Technician role is:To be responsible for the resolution of incidents from detection and recording of an incident on the IS Service Desk through to resolution and closure.To keep clients informed of the 'status' of incidents from detection until resolution.To be familiar with Known Errors recorded in the IDS Knowledge base and to be able to implement workarounds and 'quick fixes' in order to restore the service.Escalation of problems to more senior staff when appropriate (via IDS Service Desk).Assist the Service Support Team Leader in maintaining the IDS Knowledge Base.Skills required for this IT Technician roleGCSE Grade A to C in English, Maths and ICT (or equivalent).Experience of delivering high quality customer service in a Service Desk role.Experience of working in an IT role in an office environment.CompTIA qualification.Microsoft qualifications.Knowledge of the workings of an IT Service Desk.Knowledge of Microsoft based operating systems with emphasis on Windows and Office.Knowledge of and ability to repair and replace hardware and main computer components.Knowledge of the Political and Democratic context in which the Council operates.Clients are looking to interview for this IT Technician role and shortlist shortly, so please submit your CV promptly for consideration. To apply for this IT Technician role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Job Role: IT Technician Salary: Upto £13ph Umbrella Location: Hertfordshire Hours: 36hrs per week Monday to Friday 9am to 5pm (some evening work may be involved)Temporary Hybrid role: 6 month contract with a possibility of extension (3 days in the office)Benefits:Commutable area with easy access to public transportUp to 28 days paid holidayJob security dependant on performance and work ethicFree parking available on siteFlexible working hoursAn exciting opportunity has arisen for an enthusiastic and self-motivated IT Service Desk Technician within a Local Authority in Hertfordshire The main responsibilities of this IT Technician role is:To be responsible for the resolution of incidents from detection and recording of an incident on the IS Service Desk through to resolution and closure.To keep clients informed of the 'status' of incidents from detection until resolution.To be familiar with Known Errors recorded in the IDS Knowledge base and to be able to implement workarounds and 'quick fixes' in order to restore the service.Escalation of problems to more senior staff when appropriate (via IDS Service Desk).Assist the Service Support Team Leader in maintaining the IDS Knowledge Base.Skills required for this IT Technician roleGCSE Grade A to C in English, Maths and ICT (or equivalent).Experience of delivering high quality customer service in a Service Desk role.Experience of working in an IT role in an office environment.CompTIA qualification.Microsoft qualifications.Knowledge of the workings of an IT Service Desk.Knowledge of Microsoft based operating systems with emphasis on Windows and Office.Knowledge of and ability to repair and replace hardware and main computer components.Knowledge of the Political and Democratic context in which the Council operates.Clients are looking to interview for this IT Technician role and shortlist shortly, so please submit your CV promptly for consideration. To apply for this IT Technician role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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    Our partner Monster has 20 postings for it technician.

      • ipswich, angl
      • full-time
      • Jobheron
      A dynamic SME with an excellent reputation in enabling digital transformation using cloud technology is looking for an experienced IT Technician with a minimum of 2 years’ experience providing 1st/2nd line support to join their growing team in their Ipswich office. They work with both business and public sectors and their core ethos is based on ‘Keeping Technology Simple’. As a Senior IT Technician, you will be providing technical support for a variety of market-leading solutions provided by Google and Microsoft. The role will require you to have a minimum of two years experience providing enterprise technical support and building strong client relationships. You will also need to be able to work from home and within the office based on a flexible 35 hour week (Monday to Friday) working schedule.If you're a person with broad technical and problem-solving skills, are a great communicator with a proactive attitude, and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.Main duties:• Providing IT support to a range of clients• Building and maintaining strong relationships with customers and colleagues• Learning and adapting to new technologiesKey requirements:• Minimum of 2 years’ experience providing 1st line support• Experience using an ITIL service desk for logging and updating support tickets• Experience in support and maintenance of Windows Server, including AD, GPO, DNS, DHCP• Experience of supporting client devices (Windows, Apple and ChromeOS)• Experience in network infrastructure (LAN, WAN and Wi-Fi)• Experience of managing Cloud Platforms (Google Workspace, Microsoft 365)• Experience in troubleshooting general software/hardware problems• Flexibility and adaptability• Excellent communication, documentation, customer handling and interpersonal skills• Exceptional time management and organisational skills• CompTIA A+/CompTIA Network+ qualifications would be desirableEmployee Benefits• 35 hour working week• Flexible working (home/office working)• Living Wage Employer• Enhanced holiday entitlement for long serving staff• Additional annual leave for armed service reservists• Employer Contribution Pension scheme• Early access to monthly salary scheme• Medical healthcare cash plan• Occupational health for employee wellbeing• Access to ongoing CPD and education• Interactive staff room where employees can directly interact with managers and directors, publicise out of work events• Termly whole company team days and team building activitiesSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; IT Support Engineer, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, IT Engineer, Networks Engineer, IT Technician, Systems Engineer,, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, Systems Developer, IT Manager, IT Team Leader, ICT Team Leader, IT Support Team Leader, 3rd Line Support, 2nd Line Support, Network Manager, Windows Support, Technical Support, Cloud Hosted Solutions, School Network Manager, Windows OS Server, 3rd Line, IT Manager, 4th Line,Network Engineer, 3rd Line Technical Support, School IT Support, 3rd Line Support Engineer, Networking may also be considered for this position.IND123
      • guildford, hc
      • full-time
      • Ad Warrior Ltd
      IT TechnicianLocation: GuildfordSalary: circa £23,500 - £26,000 per annumThe Trust is seeking to appoint an IT Technician/Field Engineer responsible to assist in the support, management and maintenance of the George Abbot IT ;Although you will predominantly be working at the School, you will need to be flexible in order to support IT requirements across their 9 schools.Their school environment is caring and friendly, with a strong sense of community, and they are looking to add another IT Technician/Field Engineer able to support their staff and students across the school. Pupil numbers in school are approximately 500, with an enthusiastic and dedicated team of staff supporting the school.The Trust have network staff across the Multi Academy Trust with group communications and bi-annual meetings. This creates a community where they help each other resolve issues and work towards joint goals.In addition to working in a small team at the Trust, the successful candidate will be directly supported by the service desk and development teams.The role will have specific responsibilities:•IT repair and maintenance•Helpdesk & support requests•Software installations and maintenance•Assist with the backup systems•Assist with maintaining physical and virtual servers•Network security•Assist with internet access and filteringExperience with SIMS and Hyper-V would be an advantage, but training will be provided.The person appointed may not necessarily be familiar with all the areas listed above, but a willingness to learn and be proactive is ; If you feel you are a suitable candidate and would like to work for this reputable Trust, then please do not hesitate in applying.The Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to demonstrably share this commitment. The successful candidate will be required to undergo an Enhanced DBS check.
      • london, london
      • full-time
      • Kingston College
      Joining us as an Apprentice IT Technician, you’ll provide technical support to ensure the availability of services across all of the technologies used by the Colleges.You’ll assist the IT Operations Team in maintaining the smooth and efficient operation of end-user computer equipment (including desktop and mobile devices) through effective installation, configuration, performance management and trouble-shooting, within defined service level agreements. You’ll monitor the performance of computer equipment, identifying faults and taking actions to maintain stable performance of networked devices, and assist in maintaining audio-visual equipment, printers and scanners as well as other peripheral devices.This is a fantastic opportunity for anyone looking to begin a career in IT! All that we ask is that you are enthusiastic and understand the role and purpose of IT support and can be flexible to meet the needs of the role. You’ll have a strong customer focus, excellent communication skills and be able to generate innovative solutions to problems.Closing date for the return of a complete online application form is 14th July ;South Thames Colleges group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.The benefits package includes generous annual leave of 23 days plus up to 7 additional days over Christmas/New Year as well as an additional 5 days wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. The benefits package is pro-rated for all part-time staff.The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and ;Please note that from time to time, you may be required to attend other sites.When you click on ‘Apply’, you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
      • greater manchester, nw
      • full-time
      • QA LIMITED
      Employer description: Green IT Disposal, based in Altrincham, Trafford, Greater Manchester, WA14 5DH, offers a totally managed service for the collection & processing of redundant IT and computer ;Overview: The IT Technician Apprentice will be the first point of contact for customers requiring assistance. This role provides customer support, helping to resolve incidents and manage requests within the terms of predefined Service Level ;Main responsibilities:Evaluate, troubleshoot, test, and repair products that come in for refurbishmentIntegration of new hardware within IT systems and ensuring stability and compatibility within the systemTest, repair and integration of operating systems including software installation, driver updates and stress testingWork different operating systems (iOS, Windows, ) and devices in order to update to latest OS.Understand operational requirements and be able to identify and correct problems or inconsistencies.Support other departments within company as required Desired skills and Personal qualities: The ability to balance priorities and take responsibility for the completion of a task To be able to work independently and show initiative in providing a Service covering hardware, software and peripherals Self-motivated, with a strong commitment to teamwork and service Excellent interpersonal skills with the ability to communicate effectively with a wide range of people and personalitiesA common-sense approach and enthusiasm to learn The capacity to remain calm and to cope under pressure Troubleshooting skills, backed by a clear, analytical approach to problem-solving Entry requirements: You need to have 5 GCSE’s: Maths and English (or equivalents) at grades D or above 3x GCSE’s grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this ;If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ;Find out more here: Working week:Monday to Friday, 9am - 5pm / 35hrs a week.Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
      • bangor, wa
      • full-time
      • Trust Payments
      Trust Payments have an exciting opportunity for a Junior IT Technician to join the team.Location: BangorSalary: Competitive + BenefitsAbout Us: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group.Junior IT Technician - The Role:- Working as part of the IT Helpdesk team who are the primary point of contact for Trust Payments staff seeking assistance accessing the company's IT systems and services- Responsible for the installation and configuration of computer hardware and software within the company- Provide support and advice on mobile and desk telephony systemsJunior IT Technician - Key Responsibilities:- Serve as First Line Support for staff seeking technical assistance for all IT issues via the Zendesk ticketing system and over the phone- Troubleshoot and repair computer systems, hardware, and peripherals - This incudes liaising with third party suppliers- User account management- Staff provisioning: install/configure computer systems for deployment to new staff or technology refreshes- Maintain hardware inventory.- Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs etc.)- Generator and air conditioning unit monitoring (UK)- Comply with all legislation and codes of practice appropriate to the role- Comply with the Health and Safety at work Act (1974) and relevant directives in all activities- Compliance on all relevant aspects of the Data Protection Act as appropriate to the roleJunior IT Technician - You:- Good knowledge of Microsoft Word, Excel, PowerPoint, Visio and other Office applications- Experience of installing/troubleshooting Windows 10 would be a benefit- Experience with a customer service tool, such as Zendesk advantageous- Must be organized and detail oriented with the ability to multi-task- Excellent verbal and oral communication skills- Able to work on your own as well as part of a team- Ability to lift and/or move up to 25 pounds- Valid UK passport- This is a learning position so a keen interest in IT overall, a willingness to learn, and an understanding of what is needed for gold standard Customer Service is more important than experience- Entry level IT qualifications advantageous- Customer Service role experience also advantageousJunior IT Technician - Benefits:We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.During the recruitment process we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience.To submit your CV for this exciting Junior IT Technician opportunity, please press 'Apply' now.
      • brockenhurst, southern
      • full-time
      • Brockenhurst College
      Brockenhurst College has an exciting opportunity for an IT Technician / Curriculum Support Officer to join their dedicated and enthusiastic team based in Brockenhurst. You will be working on a full-time basis on an annualised hours contract, in return, you will receive a competitive salary of £18,534 - £23,271 Pro Rata DOE.We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.As our IT Technician / Curriculum Support Officer you will:- Offer first line technical support to departmental staff and students; providing assistance where required to staff and students experiencing problems with any operating systems or applications installed upon their workstations or the network- Maintain classrooms: Signage, posters, desks, and chairs; Computer equipmentTo issue and monitor the return of equipment to staff and students- To provide assistance where required to staff and students experiencing problems with their workstation's hardware- To maintain the department 'mini networks' and web server systems- To provide assistance in practical classroom sessions as required- To log all requests for support or fault notification in the relevant database, together with the resolution of problems found into the call logging system, and to provide summary reports when requested- To ensure that no undesirable or unlicensed software is installed on any workstation, and assist the IT Support Team in the resolution of any problems found- To assist in the installation or upgrade of computer hardware and software, and ensure that each workstation has the latest anti-virus software installed and properly configured- To participate in the organisation and implementation of regular maintenance and servicing of EquipmentThe ideal IT Technician / Curriculum Support Officer will need:- At least one year's current experience in an IT support role, supporting current technologies- GCSE maths and English (grade 4/C minimum) or equivalent- Experience with Windows 10/Linux- Experience with Server/Client environments- Experience with PC hardware and interfacing- Network Printer and other peripheral support.- MS365 suite and other Microsoft applications.- Understanding of Networking environments.- Basic understanding of telecommunication systems- Appreciates that Health and Safety guidance must be followed- The ability to follow section procedures systematically.- The ability to document procedures clearly and systematically.Benefits as the IT Technician / Curriculum Support Officer will include:- Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)- Weekly staff Yoga and Football- On-site Nursery offers childcare at superb rates in and outside of term time- Enrolment into the Local Government Pension Scheme- Free eye care vouchers- Free secure onsite parking- Access to a range of discounts including shopping, travel and healthcare- 25 days leave plus bank holidays (pro rata for part time staff)- An option to purchase further leave through our Annual Leave Purchase Scheme (Support Staff only)- Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.If you feel you are the right candidate for this IT Technician / Curriculum Support Officer role, then please click ‘apply’ now! We’d love to hear from you!Closing date: 3rd July 2022The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
      • lincoln, mid
      • full-time
      • AWD online
      Help Desk Analyst / 1st Line Support Engineer / IT Technician who has good IT troubleshooting skills with the ability to support and maintain Microsoft Operating Systems, Applications and other Software and Hardware is required for an established and highly innovative Defence and Technology Company based in Lincoln, Lincolnshire, East Midlands. SALARY: £23,000 - £26,000 per annum + Generous Benefits LOCATION: Hybrid. Split between working remotely and the office in Lincoln, Lincolnshire, East Midlands (you must live within a commutable distance to Lincoln) JOB TYPE: Full-Time, Permanent KEY REQUIREMENTS: Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years. JOB OVERVIEW Due to continued growth and expansion, we have an exciting opportunity for a Help Desk Analyst / 1st Line Support Engineer / IT Technician to join a busy IT Team / Helpdesk. The team looks after all elements of the company’s information systems and provides a broad range of services covering infrastructure, communications, collaboration, enabling services, information assurance and various customer-facing services. As the Help Desk Analyst / 1st Line Support Engineer / IT Technician you will be working at the front-line of an expanding helpdesk team, supporting the established Service Management System, through ITIL-based processes and workflows. Working as the Help Desk Analyst / 1st Line Support Engineer / IT Technician you will act as a first point of contact for IT support from all areas of the business. Taking ownership of the support requests you are able to address and escalate those tickets which you cannot. You will be fulfilling changes across the company for both local and remotely based users and will be supported by your team as you build and develop your knowledge and skillset. Your ability to work with colleagues that are not familiar with IT terminology, together with your creativity and tenacity will be highly prized; one of your key priorities will be to make sure our colleagues understand the systems they use and the best ways of working with them. As a successful candidate you will benefit from additional training (internal and external) to allow you to develop your knowledge and experience. DUTIES Your duties as the Help Desk Analyst / 1st Line Support Engineer / IT Technician include: Provide technical support, answering support queries either onsite, via phone or email in accordance with ITIL best practices Help ensure that all endpoints are patched and compliant with applicable standards and regulations Set up and configure new laptops / mobile phones. Work with build images, manage build plans and ensure good configuration management Diagnose and resolve technical faults both locally and remotely Ensure that a high level of customer service and support is provided to all internal and external customers Take ownership of the helpdesk tickets allocated to you and escalate those tickets as required Share responsibility for managing backups and tape rotation Maintain the IT asset database and ensure that it is kept up to date Set up new user accounts in AD and their associated mailboxes Support and maintain laptops with Microsoft operating systems Attend internal and external training courses when required CANDIDATE REQUIREMENTS As a visible and accessible point of contact for our internal customers, it is essential that you have a ‘can-do’ attitude and have an aptitude for working in a customer facing or service environment You will need to manage your own workload as delegated through the helpdesk, but also be proactive in identifying those tickets that fit with your skillsets and experience Experience and knowledge of MS Windows 10 and O365 would be beneficial along with experience in the management of mobile devices with Android and IOS Working well independently and as part of a team, you will be a problem solver at heart, able to bring to bear a structured approach with good diagnostic and logical abilities BENEFITS 30 days paid holiday plus 8 days Bank Holidays per year Uncapped Leave Scheme (upon successful completion of probation period) Company provided private medical and dental insurance Annual Profit and Performance Related Pay scheme. Death in service benefit (£100,000) Company contributions into a Group Personal Pension Scheme Business travel insurance Funded role specific training and financial assistance with Professional Development Tax efficient Cycle to Work and Charitable Giving schemes Tax efficient EV company car scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P8829 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Lincoln, Lincolnshire, East Midlands . Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |
      • telford, mid
      • part-time
      • Prince Personnel Ltd
      Part Time ICT TechnicianShrewsburyTemporaryPay rate depends on experience2 days per week - 8:30am–4:30pm Our client is in the Education sector and they require an ICT Technician to provide some temporary support at their campus covering a period of non-attendance. The role will be working 2 days a week and it’s a great opportunity for someone who is looking to build on their experience working in a busy ICT department. Responsibilities and duties will include, but not limited to: Support with generalised ICT tasksSupport the ICT Manager and other technicians Skills and ExperienceThe successful candidate will have either previous experience working in a similar IT Technician role or have relevant IT qualifications. You will be flexible and have a willingness to help. You need to be available to start at short notice and available on a rolling basis. Previous experience with the education sector would be ideal but isn’t essential. The application process: We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About UsPrince Personnel are an employment agency working on behalf of our ; Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal ; Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North ; Prince Personnel specialise in commercial, accounts and finance and technical ; With the best jobs around we are an independent agency working hard for you. Reference: SW24941
      • harrow, london
      • full-time
      • Jobheron
      An MSP providing quality IT solutions to a range of clients based in England and overseas is currently on the lookout for an exceptional and experienced 2nd Line Technical Engineer to join their team in Middlesex.As a 2nd Line Technical Engineer, you will help provide IT support using a wide range of technologies. This is a serious opportunity for an engineer who can demonstrate motivation and is looking to develop the next stage of their IT career.Being the middle technician between 1st and 3rd Line, you are the conduit between the juniors and seniors while receiving hands-on experience from the 3rd line engineers and delivering client expectations.About the CompanyThis organisation delivers high level IT services through exceptional service and communication to clients across a range of sectors, including healthcare, financial, logistics and digital marketing. They provide security, infra, and cloud solutions using Tier 1 suppliers (MS, AWS, Cisco, VMWare) that encompasses Cyber security, cloud, virtualisation, networks, and compliance.Key Responsibilities:• Supporting, implementing and working across a wide range of technologies.• BAU, Projects, migrations, troubleshooting, proactive monitoring and documentation are the core workstreams• Delivering high level IT support that meets client expectations• Collaborating with team members to get projects done• Liaising with clientsRequired Experience:• Proven experience with either Azure or AWS• Office 365 strong skill set• Experience on configuring standard network protocols (firewall, switching, access points)• Support experience of Windows OS and Mac OSX systems• Experience working for a MSP across different technologies would be a bonus• Virtualisation and storage experience would also be a plus• Some IT Accreditations would be highly desirable• Having a full UK driver’s licence would be advantageousSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer, 2nd Line Field Support Engineer, Network Engineer, Networking Engineer, Helpdesk Engineer and IT Engineer may also be considered.IND123
      • london, london
      • full-time
      • RecruitmentRevolution.com
      Are you friendly and engaged with positive energy?Do you have broad knowledge of technology and understand the MSP market?Do you want to be part of an exciting and proactive company who are doing something different?If yes, we’d love to hear from you!You may already be working for an MSP and looking for your next challenge, or perhaps you are working in-house at a large advertising or marketing agency and looking to move into an MSP. Either way, we’d love to talk!Role Info:IT Helpdesk Technician - 1st / 2nd Line SupportCentral London / Remote£30,000 - £35,000Plus benefits including 25 days holiday + birthday offHours: 40 hours per week (including 1 hour lunch break)Product / Service: We are the Support & Technology Partner currently making life easier for privately-held creative businesses in Central London.Clients include: Monocle, Bridge, Brothers & SistersYour Skills: 3+ years experience as an Engineer or IT Technician, excellent communication skills, broad understanding of technology including Cyber Security and user support.About Us:We are an IT Support Company (MSP) that works with creative businesses. We strive to make our clients' lives easier by using SaaS technologies to provide a more stimulating, rewarding experience.We are looking for someone who is forward-thinking, with strong hands-on technical skills who sees the helpdesk role as an opportunity to build relationships with clients, provide excellent service and not just munch through a bunch of tickets.We firmly believe that having notifications enabled for all apps or spending the day working from your inbox, is not the optimum way to work productively. If you agree and have the skills below, we'd love to hear from you. Yes, we mean this even for helpdesk roles!Key Responsibilities:+ Triage calls and emails (capture info, plan work and set expectations for the client)+ Resolve, escalate or schedule a time to complete the work+ Ensure high levels of customer satisfaction+ Resolve a range of technical queries+ Onboarding and Offboarding of users+ Work closely with our other IT Helpdesk Technician to ensure the smooth running of our helpdesk from 9am-6pm+ Provide online/phone training to clients on how to use their software and servicesAbout You:+ An Engineer or IT Technician, who also has at least 3 years of experience in the field+ Proficient in Mac and Windows (we are a 50/50 split of Mac and Windows devices), servers and networking technologies+ A broad understanding of technology including Cyber Security and user support+ The ability to work independently with minimal supervision+ Analytical and problem-solving skills+ Time management and prioritisation skills+ A great communicator - Face to face, verbal and written+ Friendly and Respectful - ignores the client’s job title, calls them before emailing, doesn’t speak technical language, remains calm & give people your full attention+ Engaged - be prepared, brings an holistic view (your own, the company’s, your colleague's and the clients’) and provides constructive contributions to meetings and work+ Positive Energy - no ego, look for a better way to do things (simpler, more elegant, smarter, quicker), raise the barBenefits:+ 25 days holidays, plus your birthday off, rising 1 day per year until 30 days in total+ Hybrid working - Office based work only for social and team collaboration, at present this is 2-3 days a month. During your onboarding period, you may be required to be present in the office more. This role may require occasional visits to our clients’ offices to better understand the environment, build relationships and fix issues. We have no set rules on WFH days but we can be flexible depending on your personal circumstances.+ Great office in Exmouth Market (EC1) with views over London+ Join a company that supports its employees to learn and grow, including the ability to move to other roles in other departments.+ Company sick pay on top of statutory payInterested? Apply here for a fast-track path to the company DirectorYour Background / Previous Roles May Include:1st Line Support, 1st Line Engineer, 2nd Line Support, 2nd Line Engineer, Technical Support, Service Desk Analyst, Microsoft Support, O365 Support, Windows Support, Desktop Support, IT Support, MSP, Managed Service Provider, IT Consultancy.Application We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
      • lanarkshire, scotland
      • full-time
      • QA LIMITED
      Are you looking to begin your career in IT?Optical express are looking for someone passionate about IT to join their growing team. This is a great opportunity to get to know the industry, get involved in exciting projects, develop skills rapidly and opens up opportunities for a successful career in this ever changing market.If you think this is the role for you, apply below to express your interest.Key Responsibilities:Handle and record all service requests via telephone, e-mail and web interfaceInitial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levelsMonitor and escalate, as required, all service requests according to agreed service levelsKeep users informed on the status of service requests, retaining ownership of the requests until they are closedRequired Skills:A passion for ITGood working knowledge of Microsoft PC operating system.Highly organised and able to prioritise tasks to meet deadlinesAbility to multitask and use initiative to problem solveExcellent communications skillsA willingness to learn / collaborate with team membersAdditional Information:Salary £13,416 Per Annum9:00am - 5:30pm Monday - FridayFuture Career Progression:Should you perform well you will have the opportunity to move into a permanent position as an IT TechnicianImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • london, london
      • full-time
      • Jobheron
      A global leader in broker-neutral, execution, and order management trading systems is looking for a talented 2nd Line Desktop Support Engineer to join their team in London.You must be passionate about starting your career in the Corporate Information Technology Services as a Tier 2 Desktop Support and operations engineer. The Corporate IT Team's mission is to provide premier customer service globally and to enable clients with secure cutting edge technology solutions to fulfil the company's mission - Trade Your Best.About the Company:This company is internationally recognized for introducing the world's first broker-neutral execution management trading system which allows clients to completely control and customise their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading They are a global leader in high-performance multi-asset execution and order management systems for equities, fixed income, foreign exchange, futures, and ;Key Responsibilities:• Work closely with other IT teams, including Information Security and Application Development teams to sustain a stable, high performing, and available application environment• Communicate with IT groups to assess systems risks on those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected down times and business risks. Communicates with IT vendors to research and resolve issues• Providing services and feedback to users and management in accordance with formal SLAs• Participates in special projects and performs other duties as assigned• Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs• Ensures compliance with policies, procedures and regulations to ensure safe and sound business operationsRequired Experience:• Strong customer service skills• Excellent analytical and problem solving skills• Excellent written and oral communication skills• Degree in Engineering or Computer Science or an equivalent combination of training and experience Sounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support, 1st Line Support may also be considered for this position. IND123
      • london, london
      • full-time
      • SHAPE IT RECRUITMENT LIMITED
      I’m working with an expanding American retailer that’s looking to grow their UK based team by welcoming a IT Technician. Due to the recent additions of retail locations across Europe and the UK, the opening of a new EU website and growth of functions across Europe this role will be pivotal in providing technical IT support to employees across the business including retail, remote, and head office employees.The business is changing quickly and you’d be working within a small tight-knit team that works together to resolve issues for the European team. You’ll be pivotal in supporting that aim and assisting the European IT team in implementing, managing, and maintaining networking and hardware equipment.Your day-to-day: Providing outstanding levels of IT support to users across Italy, France and the UKEnabling faster and smarter business processes and assisting in implementing analytics for meaningful insightsWorking to maintain/improve problem resolution timesBuilding/maintaining a healthy working relationship with counterparts and third party service providersManaging the support desk and responding to enquiries made via the portal, email, phone, or in personRecording, updating, documenting requests using the IT helpdesk systemTechnical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and softwareRunning reports and carrying out analysis to identify common user complaints and problems to improve resolution timesYour skills & experience: Advanced knowledge of a wide range of computer systems software, applications (MS Office), hardware (Dell), networking (Cisco and Meraki), and communications (MS Outlook)Windows 7, 10, and Server Able to diagnose and rectify a wide range of complex computer hardware and software problemsAble to provide advanced technical assistance and comprehensive problem resolution to end-usersOrganization and time managementFluent in French highly desirableDoes this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.
      • runcorn, nw
      • full-time
      • Net-Recruit
      IT APPRENTICESHIP / RUNCORN / £17,000, CAREER PROGRESSION & GREAT BENEFITSAre you passionate about all things Tech? Looking for that perfect opportunity to kick start your career in IT? If so, we have an exciting new IT Apprenticeship that could be perfect for you.Our client is a highly successful client-focused business and they are one of the market leaders, with the business showcased on Prime-time television and streaming services.They have an amazing IT Technician vacancy available, working within the IT team you will be able to pick up every possible avenue of IT Support, which will shape you into becoming the best technician in town.Within this IT Support Apprenticeship role, you will get stuck into IT duties such as collaborating with the IT team to problem solve using an IT Help Desk application to maximise resource optimisation, general IT support and so much more!You’ll work towards your Level 3 Information Communications Technician qualification, delivered by an expert training team.What’s on Offer?£17,000 per AnnumMonday – Thursday 8 am – 4pm or 9 am – 5pm, Friday 8 am – 3pm or 9 am – 4pm22 days holiday plus 8 bank holidaysEarly finish FridaysBirthday offVibrant office with free Tea and Coffee facilitiesFull IT company-funded training providedFree parkingPension schemeProgression onto the Level 4 programmeWhat will the IT Apprentice be doing?Working as part of the IT dept to assist 1st line support calls for all staff to ensure that they can perform their duties on computer systemsCollaborating with the IT team to problem solve using an IT Help Desk applicationProvide efficient, timely telephone/email/remote support to end usersSupport in managing Microsoft Windows 10 Professional, Android and Apple devicesFull training and support will be provided by your workplace mentorThe Ideal Candidate:Can work within time constraintsPassionate about IT and TechnologyUnderstanding of Windows operating systems“Can-do” attitudeAbility to work well within a teamGCSE Grades 4/c or above in both English and MathsWhat’s Next?If you have the desire and enthusiasm to take on this fantastic IT Apprenticeship, we would love to hear from you. APPLY TODAY for immediate consideration.
      • london, london
      • full-time
      • Jobheron
      The leading provider of highly customisable execution management systems used by some of the largest investment banks and hedge funds in the world is now looking for a Graduate Technical Analyst to join their team based in London. The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.The company is actively seeking candidates for a unique opportunity to join a growing team working with their flagship product, a highly customisable execution management system used by some of the largest investment banks and hedge funds in the world.About the Company:The company is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, they are internationally recognized for introducing the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customise their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.Key Responsibilities:• Liaise with clients directly to define and understand business and workflow requirements• Build rapport with the client teams and stakeholders• Manage client expectations and clearly communicate timelines• Act as primary technical contact to allocated clients for new requirements, support and project deliverables• Formulate the business and workflow requirements into technical solutions• Use technical design and development skills to resolve complex problems across many different platforms• Identify technical dependencies and recommend appropriate solutions• Work alongside developers throughout the firm to design, build, test and deploy custom solutions• On-board client and broker connections to the FIX network• Implement and test new FX liquidity providers onto the liquidity aggregation engine• Work with teams across the firm to continually improve the product, and drive future innovationRequired Experience:• 2:1 Bachelor’s degree (or higher) in a numerate subject ( Computer Science, Engineering, Physics, Mathematics)• Excellent analytical and problem-solving skills• Technical knowledge and a desire to improve in areas such as C++, Java, SQL, Python, Shell-scripting, Linux, Windows• Ability to communicate confidently and concisely to both business and technical clients and colleagues• Ability to work under pressure while remaining calm and composed• Desire to learn both the business and technical aspects of the financial capital markets in which the company operatesDesirable Experience:• Prior experience in Financial Software or Trading environment• Knowledge of FIX protocol• Fluency in other European languagesSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; Business Analyst, BA, Software Engineer, Business Analysis Team Leader, Lead Business Analyst, IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager may also be considered for this role.IND123
      • slough, hc
      • full-time
      • Get Staffed Online Recruitment
      Recruitment ConsultantLocation: SloughContract: Full Time, PermanentSalary: £27K to £30K plus 5% uncapped commissionHours: Monday to Friday - to or - Inc. 60min lunch breakWe're recruitingAn exciting opportunity for a Recruitment Business Development Executive to work within our clients Careers Academy team.They provide end to end Career Solutions for Career Changers and working Professionals. This involves Training & Recruitment services in a range of sectors such as Cloud Computing, Cyber Security, IT Technician and Business Analysis. Their Academy Programmes assists learners acquire the most in-demand skills and qualifications to be job ready to fill Digital skills gap.The Ideal candidate will be responsible for Business Development, Client Engagement, Relationship Management for new employers onboarding as well as managing existing pool of employers. This role requires a driven mind to assist existing Careers Academy Learners in being placed in suitable roles as well as filling employers' vacancies with external / non-Academy learners as and when needed.Business Development Executive - The Role:Experience in Recruitment and identifying UK wide new opportunities to extend our clientele. Support Academy Director in developing recruitment support for learners. Role will also involve growing recruitment desk in line with the e-Careers growth plan.In addition to this you will:Have strong Recruitment experienceIdentify prospect clients and new business opportunitiesOrganise and attend client meetings, identifying client needs through Client EngagementProduce Business proposalsPerform accurate data management of CRMBe responsible for Data research and collation - adding new businesses to the databaseIdentify business and industry trends through relevant media, resources, and informationConsult with relevant decision makers on skills gaps, development areas and training needsKeep up to date with industry changes and apprenticeship guidelines and legislationTravel to and attend networking eventsBe responsible for accurate forecasting of opportunities, vacanciesLiaise with the Delivery Team and SchedulingPromote new programmes and servicesAbout youIn order to be successful within this role you will:Bill minimum £40k plus per monthBe experienced in identifying new business opportunitiesHave excellent sales focus and communication skillsHave knowledge within Digital/TechHave Business Development understanding from a recruitment backgroundHave a proven track record in building client relationshipsBe a confident presenterHave the ability to identify cross selling opportunitiesBe organised, driven and results orientatedHave an adaptable and flexible approach to tasks and environmentAn understanding of apprenticeships and traineeships would be beneficial but not essentialBenefits:On-site parking21 days annual leave plus 8 bank holidaysPensionCycle to work schemeCompany socialsINDJOB
      • london, london
      • full-time
      • Jobheron
      The leading provider of highly customisable execution management systems used by some of the largest investment banks and hedge funds in the world is now looking for a Graduate Technical Analyst to join their team based in London. The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.The company is actively seeking candidates for a unique opportunity to join a growing team working with their flagship product, a highly customisable execution management system used by some of the largest investment banks and hedge funds in the world.About the Company:The company is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, they are internationally recognised for introducing the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customise their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.Key Responsibilities:• Liaise with clients directly to define and understand business and workflow requirements• Build rapport with the client teams and stakeholders• Manage client expectations and clearly communicate timelines• Act as primary technical contact to allocated clients for new requirements, support and project deliverables• Formulate the business and workflow requirements into technical solutions• Use technical design and development skills to resolve complex problems across many different platforms• Identify technical dependencies and recommend appropriate solutions• Work alongside developers throughout the firm to design, build, test and deploy custom solutions• On-board client and broker connections to the FIX network• Implement and test new FX liquidity providers onto the liquidity aggregation engine• Work with teams across the firm to continually improve the product, and drive future innovationRequired Experience:• 2:1 Bachelor’s degree (or higher) in a numerate subject ( Computer Science, Engineering, Physics, Mathematics)• Excellent analytical and problem-solving skills• Technical knowledge and a desire to improve in areas such as C++, Java, SQL, Python, Shell-scripting, Linux, Windows• Ability to communicate confidently and concisely to both business and technical clients and colleagues• Ability to work under pressure while remaining calm and composed• Desire to learn both the business and technical aspects of the financial capital markets in which the company operatesDesirable Experience:• Prior experience in Financial Software or Trading environment• Knowledge of FIX protocol• Fluency in other European languagesSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; Business Analyst, BA, Software Engineer, Business Analysis Team Leader, Lead Business Analyst, IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager may also be considered for this role.IND123
      • kilmarnock, scotland
      • full-time
      • Microtech Group
      Job Title: Technical Support AnalystLocation: Kilmarnock / AyrshireSalary: up to £25,000 per annum DOEJob Type: Permanent/Full Time - hours per week, covering shifts between 8:30am and 6pmThe Company:Microtech Group is an award-winning full service, commercial IT support, Telecommunications, Telehealth and Digital marketing company. We have been providing end to end IT services to public, private and third sector organisations for over 30 years.The Head Office is located in Kilmarnock, Ayrshire which is easily accessible via fantastic public transport links to Greater Glasgow and surrounding areas.The Role:We are looking to recruit a Technical Support Analyst to join our 2nd line Technical Support team. You will possess good technical knowledge of installing and supporting varied types of IT hardware and software. You will also be experienced in providing excellent customer service and incident resolution.Key Responsibilities:Providing remote customer focused 2nd and 3rd line IT support.Resolving customer issues within predefined service level agreements.Provide support to field-based engineers.Liaising with third party suppliers.Mentor 1st line analysts to improve their skillsets.Required Skills:Strong understanding of general IT Support including using various methods of remote support.Good technical and analytical skills.Experience with Microsoft server products, Remote desktop services, Office 365, Azure.Dealing with third party software.Must have good networking experience - preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies.Verifiable experience providing desktop support to end users.Solid experience in problem analysis and resolution of software problems.Proven ability to function in a self-directed environment.Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required.Innovative thinker who is positive, proactive and readily embraces change.Ability to handle clients professionally at all levels.Strong written and verbal communication skills.Must be able to provide root cause analysis.Successful candidate will require a Disclosure Scotland Check Qualifications.Experience:HND or above in IT related subject or equivalent and hold current and relevant IT Certification is preferred 3 + years' experience is essential with an understanding of Microsoft based network environments. Experience working for a Manged Service Provider is preferable but not essential. Experience providing 2nd and 3rd Line IT Support to SMEs, Public Sector and Enterprise environments is essential.In return you will receive:Competitive Salary, Employee Ownership Annual Bonus (Tax Free), Pension scheme, 35 days annual leave, Cycle to work scheme, On-site parking, Career progression opportunities, Free drinks making facilities, a fun working environment with regular team building or charity events.Please click the APPLY button to send your CV for this role.Candidates with experience or relevant job titles of; IT Analyst, IT Technician, 3rd Line IT Service Desk Technician, IT Support Engineer, Technical Support, IT Support, Helpdesk Support, Fault Desk, 2nd line Support Engineer, IT Systems Engineer, IT Systems Support, 2nd Line Support Engineer will also be considered for this role.
      • edinburgh, scotland
      • full-time
      • Real Foods
      Job Title: ICT AdministratorLocation: EdinburghSalary: Salary Dependent upon Experience Job Type: Permanent, Full TimeAre you passionate about ICT? If you are hard working and adaptable with a pro-active approach to problem solving, then Real Foods could have the right job for you.As an established Edinburgh retail company, we have extensive IT systems including some bespoke software created in-house.Over the last 40 years we have sought to be innovative and forward thinking in our use of ITC to increase efficiency in all aspects of our business, including stock management, selling online and frontend EPOS systems.We are looking for a reliable, flexible person who is able to respond well to any problems small or large and who can work on their own initiative as well as take direction from the ITC Director.The Role:Primary duty will be to administer the company's network & security, Windows based servers and systems to include:Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.Administer and maintain security of the networkInstall and upgrade computer components and software; manage virtual servers.Troubleshoot hardware.SecurityPerform regular backup operations and implement appropriate processes for data protection. Disaster recovery, and failover procedures.Resolving ICT support issues and supporting and training users.Providing support to a variety of networked systems including PCs, EPOS tills, Scales, CCTV, printers, telephony systems (including VOIP) and Microsoft Exchange Server.Support the ICT Director in evaluating user and business needs and ensuring that ICT facilities meet these needs.Assisting the ICT Director in all ITC matters including further project development.Key Skills/Knowledge Base Within a Windows Environment:Network Management and Security.System Administration.Familiarity with hardware and the ability to disassemble and assemble as required.Not essential, but advantageous, would be some familiarity with:MS SQL Server Administration.IIS.Telephone Systems based on PBX.Exchange Server Administration.CCTV Systems.MS Virtualisation (Hyper-V).Other Info:This is a fulltime position based at our Edinburgh City Centre Shop and Offices. Working hours are flexible, but some must fall out with normal office hours to allow access to systems when they are not in use.Salary will be competitive and commensurate with experience.Staff discount of 35% is available and enrolment in the NEST pension scheme.Please note:Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.Please click the APPLY button and to submit your CV and Cover Letter.Candidates with experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
      • bedford, southern
      • full-time
      • Fords Packaging Systems Ltd
      Job Title: IT ManagerLocation: BedfordSalary: £45,000 - £55,000 per year - depending on experience.Job Type: Full Time - Permanent. 37-hour week (Monday to Thursday - , Friday - ) Office based role. Must be able to work onsite full time.FORDS is an award-winning design and manufacturing business and world leader in packaging innovation. For nearly a century, Fords has built a reputation for providing innovative and creative sealing solutions to the biggest names in the dairy, beverage, food, pharmaceutical and personal care industries.The Role:Fords has a brand-new position for an IT Manager to support our employee base of circa 55 people. This is a standalone role and would suit an individual who really wants to own, manage, and strategically develop the entire IT function.The successful candidate will be responsible for all IT functionality and this position would suit someone who enjoys providing hands-on, proactive IT support as well as playing a pivotal role in managing and implementing all aspects of IT strategy. This individual will have excellent infrastructure and network experience and provide strategic, operational, and commercially focused solutions to the management team to shape the future IT landscape of Fords.We are currently implementing a brand-new ERP system (Epicor) and this individual will play a key role in ensuring that project is successful. We are incorporating new technology and Augmented Reality solutions for our worldwide customer base, which the successful individual will be involved in. This is an exciting time of growth within Fords as we look to bring in new technologies and consolidate our IT presence in house.Key Duties: Overall responsibility for the management of all information technology and computer systems.Manage all IT infrastructure and proactively ensure security of data, network access and backup systems to ensure business continuity.Ensure that Fords cyber risk management strategy is robust and appropriate.Super user/system admin in our new ERP system (Epicor) and working across departments to assist users, including management of Epicor reporting tools. Manage and guide the development of the Microsoft 365 suite including Outlook, SharePoint, OneDrive, Office suite and other apps to achieve business requirements.Supplier Management - Managing IT hardware/software and consumables purchasing.Management of IT support contracts - both hardware and software.IT set up and onboarding for new joiners.Manage our employee base of around 55, including several overseas based employees, providing hands on technical support, including very occasional out of hours support.Take a lead role in the implementation and support of new Augmented Reality and HoloLens technology solutions for our worldwide customer base.Reviewing telephone use (mobile/landline) and implementing and managing an appropriate solution.Instigating a Mobile Device Management solution.Identify options for a new CAD system for the company.Project Management - to plan and manage all IT related projects to agreed timescales.Any such tasks required from time to time, provided they are within the competence of the job holder.Skills/Experience:Essential - Educated to graduate level or equivalent demonstrable skills and experience.5+ years' experience of ERP systems.Proven track record of project management of IT projects.Excellent knowledge and experience with IT Infrastructures including connectivity, networks and security (including remote access).Demonstrable past experience in a hands-on IT role.Database knowledge.Strong Microsoft Office 365 skills, including Advanced Excel.Desirable - Experience with Epicor ERP system.Experience of ERPCodingExperience working in a manufacturing, engineering or capital equipmentPerson Specification:Excellent communicator with the ability to build relationships across all departments.Able to work independently and effectively manage workload.Proactive, organised with an innovative and solution focussed mindset.Strategic and commercially focussed and able to present ideas to the management team.Thorough and accurate approach.A real team player, collaborative and inclusive.Ambition to succeed and develop.Package:Discretionary bonus.25 days holiday + bank holidays.Company life insurance x 6 times.Pension %.Access to Independent Financial Adviser.Income protection after 3 years' service.Please click the APPLY below to submit your CV for this role.Candidates with experience of: IT Service Delivery Manager, Senior Service Delivery Coordinator, IT Support Manager, IT Quality Manager, Senior IT Support Engineer, ERP, Project Manager, IT Project Management, Project Coordinator, IT Project Coordinator, Service Delivery Manager, , Experienced IT Support Engineer, IT Consultant, IT Operations Manager, IT Systems Support, IT Technician, Information Technology, 3rd Line Support Engineer, IT Services Manager, IT Infrastructure Manager, Technical Service Manager, IT Manager may also be considered for this role.

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