We are looking for Insurance Customer Service Representatives who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.Role: Customer Service RepresentativeLocation: Hybrid remote and Liverpool City CentreWorking hours: Full Time; You will be working Monday to Saturday, hours a week between 8:00am and 19:30pm on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of and No Sunday workingFlexible part time positions are also available.As a company, we really value your work life balance so all rota's will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be requiredSalary: A competitive salary package of £21,000 - £24,500 OTE-A starting salary of £21,000 per annum.-After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.-Upon passing developmental competencies, after 12 months service you will receive a further uplift of £1000 taking your salary to £22,500 per annum.-After 18 months service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum.As a company we really value your work life balance so all rota's will be given 3 weeks in advance to enable you to plan your days weeks in advance.What you will be doing:Responding to Customer Queries about their insurance policies via phone, email and webchatHave multiple conversations with different customers on webchat without compromising the quality of the chatsMaking changes to customers insurance policiesProvide accurate information to customers about their insurance policyDealing with customer queries over direct debit paymentsIdentifying and assessing customer needs to achieve satisfaction and a one call resolutionEnsure all customer records are updated accuratelyContact customers by phone and email for outstanding documentationEnsure that all FCA compliance procedures are adhered to at all timesInvestigate and resolve customer complaintsWhat we're looking for:A Positive "can do" attitudeExcellent verbal and written communication skillsGreat listening skillsHigh level of accuracy and attention to detailGood problem solverAbility to work in a fast paced environmentAbility to multi-task and manage time effectivelyBe able to demonstrate patience and empathyExcellent customer service skills, incorporating a confident and pleasant telephone mannerPrevious Insurance or Financial Services Industry ExperiencePrevious Customer Service ExperienceAbout Acorn InsuranceWe have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.Why Acorn Insurance?Service-related holiday entitlement capped at 32 days (including bank holidaysPerk Box Online & High Street vouchers and discountsFresh fruit deliveries twice a week£250 bonus for every new colleague you recommend to the businessFree monthly Café Nero CoffeeCycle to work schemeFree eye test vouchers and a contribution towards the framesService-related holiday entitlement capped at 32 days (including bank holidays)Clearly defined progression paths with training and supportFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support network including:4 Free Counselling SessionsAccess to a free 4-week programme of CBT with a trained Therapist MentorUnlimited access to a telephone councillor 365 days a year, 24/7A UK wide network of Mental Health First AidersCompetitive salaryFree Hot Drinks on SiteDress Down DaysRegular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop VouchersCompany Pension SchemeCharity fund-raising eventsAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.Candidates with the relevant experience or job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.