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      • liverpool, north west
      • permanent
      • £20,400 - £20,400, per year, Quarterly Bonus
      • randstad
      Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
      Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
      • liverpool, north west
      • permanent
      • £20,400 - £20,400, per year, Plus Quarterly bonus
      • randstad inhouse services
      Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      • liverpool, north west
      • permanent
      • £9.67 - £10.26, per hour, Plus Quarterly bonus
      • randstad inhouse services
      German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      • liverpool, north west
      • permanent
      • £10 - £20,400, per year, Plus Quarterly bonus
      • randstad inhouse services
      Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.

    vacancies on Monster

    Our partner Monster has 6 postings in liverpool.

      • liverpool, nw
      • full-time
      • CARRINGTON RECRUITMENT SOLUTIONS LTD
      Client Services Analyst, IT Graduate, Customer Services Representative, Liverpool, Partially Remote Client Services Analyst required to work for a fast-growing and exciting Professional Services business based in Liverpool. However, due to Covid-19, this will be partially remote. This role would be ideal for an IT Graduate (Information Technology, Computer Science, Data Analytics, Software Development) who wants to launch a career in IT. However, this role would initially be more customer services related initially but with the opportunity to explore more hardened technical roles going forward. Afterall, you would be working in the IT Department. We can look at graduates outside of technology, but you would have to have a service driven edge to your past. Reporting to the IT Service Desk Manager, the role will be to assist the delivery and support of Software to external customers by working on the IT Service Desk and will record and resolve support incidents when received and escalate issues to appropriate teams. Ensuring that the IT Support function is operating within defined KPIs and SLAs to ultimately protect company reputation and enhance customer relationships. There will also be some shift work involved, but it will not be too taxing. Certainly not shift work throughout the night anyway! Read on for more details… Technical requirements and professional skills: Experience working with customer support essentialWorkflow Co-ordination Experience EssentialThe ability to communicate confidently in both clearly spoken and written English as well as having the ability to build a rapport with people quickly and effectivelyBe able to problem solve quickly and take ownership comfortablyA professional, proactive and ‘can do’ attitude with exceptional attention to detail with excellent organisational skills and a passion for providing outstanding customer serviceA high level of personal commitment to task completion, with the ability to prioritiseThe ability to deliver excellent results and constantly improve our customer's experience and aid in our continued growthKeen Interest in IT Systems Support desiredValues diversity of colleagues and demonstrates capability to work alone and as part of a teamA good team player that capitalises on opportunities for sharing knowledge and encourages others to be responsible for cooperation and open communicationDemonstrate confidence in dealing with external customers.Availability to cover multiple early and late shift throughout the week as per the needs of the business This is a great opportunity and salary is dependent upon experience. Apply now for more details.
      • liverpool, nw
      • full-time
      • Benchsmart
      Our client has an exciting opportunity for an experienced Spa Manager to join our team, to lead our impressive state-of-the-art spa, here at Hope Street.Situated in the thriving Georgian quarter of Liverpool, we are a privately owned, multi-award winning hotel with 149 bedrooms and suites, a 2 AA Rosette restaurant, The London Carriage Works, an informal pizza restaurant, 1931, an extensive luxury spa, and eight first-class private dining, conference and events spaces including a cinema.The spa will be the largest in Liverpool, with an impressive thermal area, 15m indoor pool, outdoor vitality pool, treatment rooms, double hammam, rasul, manicure/pedicure suite, spa lounge, and well-equipped gym and studio. REN Clean Skincare, Temple Spa and Leighton Denny are our luxury face and body products – chosen for all round ethical and award-winning excellence.Your duties:As Spa Manager you will be responsible for the efficient, profitable and effective delivery of every aspect of the spa, ensuring guest satisfaction and the highest levels of service at all times. This includes managing our spa memberships, with responsibility for driving membership sales working with the Sales Manager.You must be experienced, driven, self-motivated, and able to maintain and manage procedures required for running a large, busy city centre spa with day spa and memberships.You will have a strong presence in the spa, leading the team by example, and have extremely high standards in all areas.Hours are an average of 40+ hours per week, to include weekends, with an even mix of early and late shifts. You will also be required to cover hotel duty management shifts.Your Skills and Experience as Spa Manager:Attention to detail, communication style and people skills will all be factors influencing success. Discretion and a passion for a high level of customer service is essential to ensure that every guest and visitor receives a service that is consistent and in line with Hope Street Hotel’s standards.Substantial previous experience as a Spa Manager at a 4* or 5* level is essential, and experience of launching a new spa is also preferable. Ideally you will be fully competent in using Premier Core software, and have a pool plant qualification.Experience of any of our product houses are an advantage.Benefits:Benefits include an incremental holiday allowance, meals on duty, healthcare policy, staff hotel rates, reduced hotel rates for friends and family and discount on food and beverage in hotel restaurants and in the spa. To be considered for this role, apply with your CV today!
      • liverpool, nw
      • full-time
      • Exemplar Health Care
      Activities Co-ordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Position: Activities CoordinatorCare Home: Brook ViewLocation: Fazakerley, Liverpool (L9 7JU)Contract type: Permanent - full time hours availableShifts Available: Day shifts onlyRate: Up to £ ph dependent on experienceAbout Exemplar Health Care:We have over 20 years of experience providing exceptional specialist nursing care for adults living with complex and high acuity needs. We started our journey as a training company, and have grown into one of the country’s leading providers of adult specialist care, with over 35 complex needs care homes in England. Our vision is that adults living with complex needs can access outstanding specialist care and support, in a community-based home that’s close to their family and friends, and that focuses on their personal goals and outcomes. Our person-centred care is the bedrock for maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible. Our mission is to make every day better for the people we support and our colleagues. We’re proud of the culture that we’ve created at Exemplar Health Care, which is underpinned by our vision, mission and values.About Brook View:Brook View supports 32 adults living with complex mental health needs and physical disabilities, including those who need specialist nursing care, such as tracheostomy care.The home has four ten-bed units, which gives it a homely and welcoming feel.Brook View has an average rating of 5 out of 5 on To take a virtual tour of Brook View click here: About the Role:As an Activities Coordinator at Brook View, you’ll support our Service Users to take part in activities that are meaningful to them. Your role will focus on supporting people to maximise their independence, build their everyday living skills and live their best life. In the role, you’ll plan and deliver one-to-one and group activities, based on people’s unique needs and interests. A big part of our care involves empowering people to be involved in their local community. As an Activities Coordinator, you could support people to take on new hobbies, to meet their friends, to go out for tea, to visit their regular hairdresser or to stay fit at the local gym – whatever they choose to do! You’ll also arrange group activities and parties in the home to promote a sense of community. Being an Activities Coordinator at Exemplar is extremely rewarding. You’ll see the difference you make each and every day, which provides great job satisfaction. About You:- A full clean UK driving licence is essential- You will need to be well organised and whilst you should be a good team player you should also be able to work on your own initiative and be able to follow instruction- Ideally we would like you to have a QCF (NVQ) Level 2 in Health & Social Care- Experience and involvement in social and recreational activities for Service Users- A strong knowledge of the local community- Ideally we are looking for someone with a artistic flair, whether that be in music or any of the other artsAbout Your Career:At Exemplar Health Care, we’re committed to investing in our colleagues. We recognise talent and promote from within.As an Activities Coordinator at Brook View, there are lots of opportunities to do continuing professional development and progress in your career if you wish. We offer a range of in-house and external training programmes, including:- A bespoke induction including the Care Certificate- Mandatory and statutory training (MAST) to refresh your skills- Bronze, silver and gold awards as part of our Life Skills Toolkit- Apprenticeships and higher apprenticeships including the Trainee Nursing Associate programme- ABC of Caring training programmeAs an Activities Coordinator, you can progress into a range of roles including:- Lead Activities Coordinator - Health Care Assistant- Nursing Associate- Central Services role training.About Your Benefits*:We know that happy colleagues make the best colleagues! Exemplar Health Care has a unique rewards and benefits package. So whilst you’re busy caring for our service users, you can be assured that we’re caring for you.Here are just a few of the ways we like to say thank you.- Refer a friend scheme - earn up to £1500 - Lifestyle and retail discounts at over 250 high street retailers - Award winning 24/7 employee counselling and support service- Paid DBS check - Exceptional development opportunities including CPD Certificated programmes- fastPAYE – access your wage for additional hours worked before payday- Blue Light Card access- Company Shop membership - Free uniformAbout Our Values:Our values underpin everything that we do and ensure that we continue to make every day better for our service users and colleagues. We look for these values in everyone who works with Exemplar Health Care:- Fun- Integrity- Responsive- Success- TeamworkRead more about our values here - Equality, Diversity, Inclusion and Belonging:At Exemplar Health Care you will work in an inclusive environment in which we champion diversity. We understand the importance of our workforce representing the communities and populations we serve. We provide a work place where you are encouraged to be yourself whilst offering our colleagues and our service users support, care and a place of belonging.How to Apply:If this role sounds like a good match for you, please contact our Recruitment Team on for an informal chat or alternatively email: apply
      • liverpool, nw
      • full-time
      • Bluetownonline LTD
      We are looking for Insurance Customer Service Representatives who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.Role: Customer Service RepresentativeLocation: Hybrid remote and Liverpool City CentreWorking hours: Full Time; You will be working Monday to Saturday, hours a week between 8:00am and 19:30pm on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of and No Sunday workingFlexible part time positions are also available.As a company, we really value your work life balance so all rota's will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be requiredSalary: A competitive salary package of £21,000 - £24,500 OTE-A starting salary of £21,000 per annum.-After 6 months upon successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.-Upon passing developmental competencies, after 12 months service you will receive a further uplift of £1000 taking your salary to £22,500 per annum.-After 18 months service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum.As a company we really value your work life balance so all rota's will be given 3 weeks in advance to enable you to plan your days weeks in advance.What you will be doing:Responding to Customer Queries about their insurance policies via phone, email and webchatHave multiple conversations with different customers on webchat without compromising the quality of the chatsMaking changes to customers insurance policiesProvide accurate information to customers about their insurance policyDealing with customer queries over direct debit paymentsIdentifying and assessing customer needs to achieve satisfaction and a one call resolutionEnsure all customer records are updated accuratelyContact customers by phone and email for outstanding documentationEnsure that all FCA compliance procedures are adhered to at all timesInvestigate and resolve customer complaintsWhat we're looking for:A Positive "can do" attitudeExcellent verbal and written communication skillsGreat listening skillsHigh level of accuracy and attention to detailGood problem solverAbility to work in a fast paced environmentAbility to multi-task and manage time effectivelyBe able to demonstrate patience and empathyExcellent customer service skills, incorporating a confident and pleasant telephone mannerPrevious Insurance or Financial Services Industry ExperiencePrevious Customer Service ExperienceAbout Acorn InsuranceWe have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.Why Acorn Insurance?Service-related holiday entitlement capped at 32 days (including bank holidaysPerk Box Online & High Street vouchers and discountsFresh fruit deliveries twice a week£250 bonus for every new colleague you recommend to the businessFree monthly Café Nero CoffeeCycle to work schemeFree eye test vouchers and a contribution towards the framesService-related holiday entitlement capped at 32 days (including bank holidays)Clearly defined progression paths with training and supportFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support network including:4 Free Counselling SessionsAccess to a free 4-week programme of CBT with a trained Therapist MentorUnlimited access to a telephone councillor 365 days a year, 24/7A UK wide network of Mental Health First AidersCompetitive salaryFree Hot Drinks on SiteDress Down DaysRegular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop VouchersCompany Pension SchemeCharity fund-raising eventsAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.Candidates with the relevant experience or job titles of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
      • liverpool, nw
      • full-time
      • Dixons Academy Trust
      We are seeking to appoint an exceptional First Line IT Support Desk Analyst to join our multi-academy trust (MAT) and support our Shared Services team through the next phase of growth based in the North West, You will join us on a full-time permanent basis ( hours per week) and In return, we will offer a competitive salary of £20,444 - £24,920 per annum.The Dixons Academies Trust is a rapidly expanding family of 15 schools serving the communities of Leeds, Bradford, Manchester and Liverpool. The Dixons Central team includes experts from a range of professional backgrounds, who work together to provide an outstanding service to our ;Why choose Dixons Academies Trust?Work in an innovative and supportive working environment, where we passionately believe that crafting the right organisational culture leads to the best outcomes for our pupilsVisit to learn more about our unique approachHybrid working arrangements and free on-site parkingLocal government benefits package including 31 days holiday (plus bank holidays) and defined benefit pension schemeSalary sacrifice schemes (Car leasing, lifestyle benefits and discounts) A commitment to professional growth and development opportunities for all our staffExperience we're looking for in our First Line IT Support Desk Analyst include:Values drivenOne year or more working in an IT support roleSupporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devicesWhat we’re looking for in our First Line IT Support Desk Analyst:Level 3 IT qualification or equivalentMCP, MCSDT certificationFull driving license and access to own vehicleHave experience of working in an IT support roleHave a strong moral purpose and drive for improvement Have the opportunity to develop their career working alongside the Executive Team of a nationally respected TrustMicrosoft Office, especially Outlook, Excel and WordIf you would like to learn more about our First Line IT Support Desk Analyst role then please click ‘apply’ today!Closing Date: Monday 2nd May 2022We positively welcome applications from all sections of the ; The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this ; Successful applicants will be required to undertake an enhanced DBS check.
      • liverpool, nw
      • full-time
      • Connected IT
      We have an excellent opportunity available for an Applications Support Analyst to join our Merseyside based client on a permanent basis.The position sits within their DevOps team who are responsible for the support, maintenance, and management of a set of applications, databases and software, including availability, performance and resilience, meeting business needs and adhering to all required standards and controls. The role would be a split of 70% support / 30% development ( making small changes/correcting code, creating documentation, etc) and would require you to :Provide comprehensive, responsive and professional second and third-line application support and maintenance services.Maintain applications, databases and software, keeping up to date with vendor supported releases (and in-house upgrades for bespoke elements), testing fixes, patches and maintenance/upgrades, proactively managing performance, availability and resilience.Ensure the implementation of tested fixes/patches/upgrades meets agreed Acceptance Criteria following IT standards including in the areas of Change Control, Service Transition and the Project and Service Lifecycles.Ensure ongoing maintenance of the suite of detailed and integrated application, database and software support and maintenance documentation and user guidelines/manuals, and via the IT Service Manager and the Project Delivery team, input into application designs, specifications and models with non-functional and functional requirements as appropriate.Contribute to the continuous improvement of IT processes and procedures.Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.This is an excellent opportunity working for an organisation with a great purpose that is focused of being an employer of choice offering a competitive salary and a fantastic work-life balance. Work can be hybrid or fully remote.Want to know more? Apply online for immediate consideration and/or get in touch with Maggie Cobos for more info.

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