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        • camden, london
        • permanent
        • £25,000 - £26,000, per year, + Benefits
        • randstad business support
        CUSTOMER SERVICE REPRESENTATIVEStatus: PermanentLocation: CamdenSalary: £25,000 + BenefitsStart Date: ASAPShift Based: 5am - 10am, 10am - 8pm and 5pm - 10pmThe role:Providing outstanding customer service via live chat, email, telephone and social media.Providing advice to users of the app. Troubleshooting and escalating technical issues. Uploading details onto the system. What you need to succeed:Experience of using Zendesk or relevant ticketing systems.Customer Service Experience on live chat. What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        CUSTOMER SERVICE REPRESENTATIVEStatus: PermanentLocation: CamdenSalary: £25,000 + BenefitsStart Date: ASAPShift Based: 5am - 10am, 10am - 8pm and 5pm - 10pmThe role:Providing outstanding customer service via live chat, email, telephone and social media.Providing advice to users of the app. Troubleshooting and escalating technical issues. Uploading details onto the system. What you need to succeed:Experience of using Zendesk or relevant ticketing systems.Customer Service Experience on live chat. What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • north west london, london
        • permanent
        • £25,000 per year
        • randstad business support
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a great Tech company based in North West London who are growing and looking to expand their Customer Services team. Our client a Tech business are looking for Customer Service Representatives to start ASAP. Salary: £25,000 per annumWorking hours: Shift rota basis - shifts will be varied and change due to demand, hours will include weekends with timings such as the following: 5am - 10am10am - 8pm 5pm - 10pmAs part of the Customer Service team, you will be responsible for helping both businesses and customers with getting the most out of their Tech tool. Responsibilities will include: - Offering support to users through multiple channels: LiveChat, Email & Social media- Helping businesses and customers with their day to day use of the app - Advising customers on how to improve reviews - Troubleshooting or escalating any technical issues - Handling complaints- Answering calls and handling queriesSkills and experience required:- Previous experience working in a similar Customer Service or Helpdesk, phone and live chat customer support type roles- Extremely confident on the phone with excellent communication skills both verbally and written- Work well under pressure and able to cope with requests coming in from multiple different channels - Confident use of google sheets and ability to pick up new programmes/platforms - - Ideally have experience using Zendesk or any omnichannel helpdesk software Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • west end, london
        • permanent
        • £52,000 - £52,000, per year, + HOLIDAY PAY
        • randstad cpe
        Regional Technical Manager Required!Our multinational Facilities Management client is seeking an experienced Regional Technical Manager!Do you have previous experience in FM?GeneralResponsible for overseeing all technical matters relating to the effective Plant and Equipment Maintenance on site and ensuring that the ENGIE's Safety Rules and Procedures are adhered to by all site personnelLiaising with Regional Manager and Client(s) to ensure all maintenance work is carried out in accordance with site policies and procedures and within health and safety legislative requirements Benefits & Details 9am - 5pm Monday - Friday£52K per annum+ holiday payQualifications or Required Experience: At least 5 years' experience working at a Managerial level within EngineeringMulti Skilled Engineer with a qualified disciplineExperienced in managing a multi-disciplinary teamStrong leadership skillsChange management Must have the balanced ability to think clearly in extreme circumstancesGood Working knowledge of Microsoft Office, Word, Excel, Powerpoint,Experience of using a CAFM systemGood experience and track record in working in Facilities ManagementGood knowledge of building services and legislationIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Regional Technical Manager Required!Our multinational Facilities Management client is seeking an experienced Regional Technical Manager!Do you have previous experience in FM?GeneralResponsible for overseeing all technical matters relating to the effective Plant and Equipment Maintenance on site and ensuring that the ENGIE's Safety Rules and Procedures are adhered to by all site personnelLiaising with Regional Manager and Client(s) to ensure all maintenance work is carried out in accordance with site policies and procedures and within health and safety legislative requirements Benefits & Details 9am - 5pm Monday - Friday£52K per annum+ holiday payQualifications or Required Experience: At least 5 years' experience working at a Managerial level within EngineeringMulti Skilled Engineer with a qualified disciplineExperienced in managing a multi-disciplinary teamStrong leadership skillsChange management Must have the balanced ability to think clearly in extreme circumstancesGood Working knowledge of Microsoft Office, Word, Excel, Powerpoint,Experience of using a CAFM systemGood experience and track record in working in Facilities ManagementGood knowledge of building services and legislationIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • south london, london
        • temporary
        • £16.00 - £17.00 per hour
        • randstad cpe
        Job Role: Customer Service AdvisorSalary: Up to £17 per hour Location: South LondonHours: Monday - Friday 9am to 5pm 36hrs a week temp role for 3months+An exciting opportunity has arisen for an experienced Customer Service Advisor based in a Local Authority in South London. Interviews will be held the morning of Friday 19th March using Google Hangouts. This role will support the delivery of our Clients Additional Restrictions Grant, which is to support businesses which have been substantially affected by COVID-19.DutiesCustomer service including responding to queries from applicants by email or telephone Assist with the administration of day to day delivery of the Additional Restrictions Grant Database, inbox and file management, including downloading raw data from internal systems/emails, adding to database and saving documentation Reviewing applications received against checklist, and requesting further information as required. Sending out approved communications to applicants, using templates but applying own judgement for data requests and responses, and independently writing responses as needed Carrying out initial checks on applications, such as postcode searches and Companies House and verifying bank details Escalating issues as required for senior oversight and intervention Manage the resolution of complex customer complaints/issues, escalating where appropriate. Ability to work independently on tasks remotely at present, coordinating with the work of the team Operating with limited guidance or instructions so that initiative and judgement are needed to determine to address and resolve short term (daily) problems. Requirements Excellent attention to detail Strong communication skills including in writing Ability to quickly learn and understand new information Experience of database or file management Ability to demonstrate problem solving and critical thinking skills Research skills, and including ability to flag and investigate discrepancies Ensure all health and safety standards are adhered to for the relevant work area. Very strong confidentiality and data protection awareness Apply diversity and equal opportunities policies in the workplace. Desirable: Previous experience of using Google (ie Drive, Sheets, Docs) and database or CRM systems (Victoria Forms or Northgate) Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Job Role: Customer Service AdvisorSalary: Up to £17 per hour Location: South LondonHours: Monday - Friday 9am to 5pm 36hrs a week temp role for 3months+An exciting opportunity has arisen for an experienced Customer Service Advisor based in a Local Authority in South London. Interviews will be held the morning of Friday 19th March using Google Hangouts. This role will support the delivery of our Clients Additional Restrictions Grant, which is to support businesses which have been substantially affected by COVID-19.DutiesCustomer service including responding to queries from applicants by email or telephone Assist with the administration of day to day delivery of the Additional Restrictions Grant Database, inbox and file management, including downloading raw data from internal systems/emails, adding to database and saving documentation Reviewing applications received against checklist, and requesting further information as required. Sending out approved communications to applicants, using templates but applying own judgement for data requests and responses, and independently writing responses as needed Carrying out initial checks on applications, such as postcode searches and Companies House and verifying bank details Escalating issues as required for senior oversight and intervention Manage the resolution of complex customer complaints/issues, escalating where appropriate. Ability to work independently on tasks remotely at present, coordinating with the work of the team Operating with limited guidance or instructions so that initiative and judgement are needed to determine to address and resolve short term (daily) problems. Requirements Excellent attention to detail Strong communication skills including in writing Ability to quickly learn and understand new information Experience of database or file management Ability to demonstrate problem solving and critical thinking skills Research skills, and including ability to flag and investigate discrepancies Ensure all health and safety standards are adhered to for the relevant work area. Very strong confidentiality and data protection awareness Apply diversity and equal opportunities policies in the workplace. Desirable: Previous experience of using Google (ie Drive, Sheets, Docs) and database or CRM systems (Victoria Forms or Northgate) Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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