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1 job found in South London, London

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    • docklands, london
    • permanent
    • £28,000 - £32,000 per year
    • randstad business support
    Customer Contact HandlerStatus: Permanent Location: Docklands, LondonSalary: Competitive Salary Start Date: ASAP The role:- To answer all calls and emails relating to Reactive and PPM jobs within a timely manner, meeting SLA's and providing a high level of customer service.- Receive updates about work orders, ensuring all systems are updated in real time with accurate information- To work collaboratively within the organisation, sharing and utilising areas of knowledge and skills to enhance the customer experience. - Uploading documentation received into Concept; invoices, quotes, remedials, SBCN certificates etc. Also uploading required documents to the LFB Docstore- Update internal documentation with engineer annual leave in order that the team know who is available and when- Ensure full completion of tasks, taking ownership and seeing tasks through to completion- Ensure that completion details are on all work orders; inclusion of materials, details of works carried out and accurate engineer time records- Closing Reactive and PPM jobs in Concept- To ensure all returned, rejected and quote jobs are turned around in a timely manner so that contractual and internal SLA's are met. Where jobs are returned due to no access, taking appropriate action to obtain an alternative access window to avoid SLA breach- Updates knowledge by studying new product descriptions; participating in educational opportunities with eagerness and willingness to develop. - Managing the team mailboxes.- Establish and maintain good working relationships with clients. And engineers to ensure steady compliance whenever they are called for work, especially in emergency situations. Customer focused approach- Transferring jobs from SharePoint (Client System) to ConceptWhat you need to succeed:- Communication: Excellent listening and communication skills. Being able to listen attentively to customers' requirements and pass the same information across to engineers is imperative to the success of job completions. The Contact handler must also be able to sustain an open line of communication with the parties involved in the work order - customer, manager, and engineer- Must be able to work in high pressure environment- You must be willing to work flexible schedules including working on weekends, holidays, and over time to meet the demands of clients- You should exhibit a high level of emotional maturity and calmness to handle the stress associated with the position- Experience in customer service and providing a high level of customer service is essential- Must be educated to GCSE level to be able to accurately deal with the work involved in the position. In addition, you are required to be computer literate and be able to navigate comfortably between multiple systems and tasks- eg email, phone system, CAFMWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer Contact HandlerStatus: Permanent Location: Docklands, LondonSalary: Competitive Salary Start Date: ASAP The role:- To answer all calls and emails relating to Reactive and PPM jobs within a timely manner, meeting SLA's and providing a high level of customer service.- Receive updates about work orders, ensuring all systems are updated in real time with accurate information- To work collaboratively within the organisation, sharing and utilising areas of knowledge and skills to enhance the customer experience. - Uploading documentation received into Concept; invoices, quotes, remedials, SBCN certificates etc. Also uploading required documents to the LFB Docstore- Update internal documentation with engineer annual leave in order that the team know who is available and when- Ensure full completion of tasks, taking ownership and seeing tasks through to completion- Ensure that completion details are on all work orders; inclusion of materials, details of works carried out and accurate engineer time records- Closing Reactive and PPM jobs in Concept- To ensure all returned, rejected and quote jobs are turned around in a timely manner so that contractual and internal SLA's are met. Where jobs are returned due to no access, taking appropriate action to obtain an alternative access window to avoid SLA breach- Updates knowledge by studying new product descriptions; participating in educational opportunities with eagerness and willingness to develop. - Managing the team mailboxes.- Establish and maintain good working relationships with clients. And engineers to ensure steady compliance whenever they are called for work, especially in emergency situations. Customer focused approach- Transferring jobs from SharePoint (Client System) to ConceptWhat you need to succeed:- Communication: Excellent listening and communication skills. Being able to listen attentively to customers' requirements and pass the same information across to engineers is imperative to the success of job completions. The Contact handler must also be able to sustain an open line of communication with the parties involved in the work order - customer, manager, and engineer- Must be able to work in high pressure environment- You must be willing to work flexible schedules including working on weekends, holidays, and over time to meet the demands of clients- You should exhibit a high level of emotional maturity and calmness to handle the stress associated with the position- Experience in customer service and providing a high level of customer service is essential- Must be educated to GCSE level to be able to accurately deal with the work involved in the position. In addition, you are required to be computer literate and be able to navigate comfortably between multiple systems and tasks- eg email, phone system, CAFMWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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