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        • warrington, north west
        • temporary
        • £12.31 per hour
        • schneider electric
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.CRM system experience Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        • warrington, north west
        • temporary
        • £11.28 per hour
        • schneider electric
        On behalf of our client Schneider Electric, We have an exciting new opportunity for a Field Service Coordinator to join our Order Processing team within the Warrington Gemini Office.Supporting our Field Service Operational teams this role requires a highly motivated candidate with an attention to detail and good commercial awareness. Able to meet tight deadlines, facilitating our service teams with financial and operational data to serve our customer base. You will work with all data for our back of house service delivery from order input through to Invoicing providing great customer service throughout.Shifts: 37.5 hours/week 8.30am - 5pm Monday - Thursday. Friday is 8.30am - 4.30pmPay: £11.28/hour In this role the successful candidate will:* High quality commercial acumen, regular review of sales forecasts against monthly target* Attention to detail and 100% data accuracy* Ability to work as part of a team or off their own initiative* Able to multitask and keen eye for detail* Ensure 100% invoicing within SLA's on a monthly basis* Ensure contracts are processed correctly, identifying specific customer requirements within the SLA* Process small works orders, liaising with suppliers, ordering parts and obtaining delivery dates and POD's* Ensure supplier invoices are correct against PO raised* Liaise with internal teams in regards to service delivery.* Participate in debt reviews and ownership of allocated debt issues, investigating and resolving within a timely manner* Resolve customer issues within a timely manner Requirements:* Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required* At least 2 years' experience in a similar role/in a customer-focused environment would be required* Ability to work independently and as part of a team* Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint* Previous SAP and CRM system experience is desirable* Salesforce * Purchase Ledger Experience
        On behalf of our client Schneider Electric, We have an exciting new opportunity for a Field Service Coordinator to join our Order Processing team within the Warrington Gemini Office.Supporting our Field Service Operational teams this role requires a highly motivated candidate with an attention to detail and good commercial awareness. Able to meet tight deadlines, facilitating our service teams with financial and operational data to serve our customer base. You will work with all data for our back of house service delivery from order input through to Invoicing providing great customer service throughout.Shifts: 37.5 hours/week 8.30am - 5pm Monday - Thursday. Friday is 8.30am - 4.30pmPay: £11.28/hour In this role the successful candidate will:* High quality commercial acumen, regular review of sales forecasts against monthly target* Attention to detail and 100% data accuracy* Ability to work as part of a team or off their own initiative* Able to multitask and keen eye for detail* Ensure 100% invoicing within SLA's on a monthly basis* Ensure contracts are processed correctly, identifying specific customer requirements within the SLA* Process small works orders, liaising with suppliers, ordering parts and obtaining delivery dates and POD's* Ensure supplier invoices are correct against PO raised* Liaise with internal teams in regards to service delivery.* Participate in debt reviews and ownership of allocated debt issues, investigating and resolving within a timely manner* Resolve customer issues within a timely manner Requirements:* Educated to GCSE level or equivalent in English and Maths (Grade C or above) is required* At least 2 years' experience in a similar role/in a customer-focused environment would be required* Ability to work independently and as part of a team* Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint* Previous SAP and CRM system experience is desirable* Salesforce * Purchase Ledger Experience

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