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      • liverpool, north west
      • permanent
      • £10.00 - £11.70 per hour
      • randstad inhouse services
      German, Mandarin and Arabic Brand AdvisersDo you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. Your responsibilitiesDeliver a truly luxury experience to our customers. Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes "beyond the car"Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do. Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service. Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand's customers. Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.Identify and highlight any service related issues, incidents or trends. Highlight and escalate issues as necessary. What distinguishes you? Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors. Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.The ability to adapt and be flexible. Excellent verbal and written communication skills in English and another language (German, Mandarin, Arabic)Good social and interpersonal skills, personable with strong emotional intelligence. Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A genuine interest in the campaign brand.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.A team player.IT Savvy with good MS Office and keyboard skills.Flexibility in hours of work/shift patterns. Operational Hours: 7-day shift operation: 7-day operation 0700 - 0200 Full Time Opportunities
      German, Mandarin and Arabic Brand AdvisersDo you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. Your responsibilitiesDeliver a truly luxury experience to our customers. Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes "beyond the car"Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do. Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service. Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand's customers. Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.Identify and highlight any service related issues, incidents or trends. Highlight and escalate issues as necessary. What distinguishes you? Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors. Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.The ability to adapt and be flexible. Excellent verbal and written communication skills in English and another language (German, Mandarin, Arabic)Good social and interpersonal skills, personable with strong emotional intelligence. Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A genuine interest in the campaign brand.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.A team player.IT Savvy with good MS Office and keyboard skills.Flexibility in hours of work/shift patterns. Operational Hours: 7-day shift operation: 7-day operation 0700 - 0200 Full Time Opportunities
      • liverpool, north west
      • temporary
      • £9.67 - £10.67 per hour
      • randstad inhouse services
      Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
      Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
      • liverpool, north west
      • temp to perm
      • competitive
      • randstad financial services
      Location: LiverpoolAs a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job Description● Enters data into standard company systems.● Interacts courteously to maintain a positive client experience.● Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.● Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.● Supports development of personal capabilities by pursuing existing formal and informal training opportunities.● Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.● Works according to an assigned schedule. Role Details● Customer Care Advisor - £10.11 p/h● 35 hours per week● X6 month contract (likely to be extended or made permanent)● Training period - 5 weeks in house (Mon-Fri 9am-5pm)● 4 days a week (flexi-evenings)Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Location: LiverpoolAs a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job Description● Enters data into standard company systems.● Interacts courteously to maintain a positive client experience.● Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.● Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.● Supports development of personal capabilities by pursuing existing formal and informal training opportunities.● Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.● Works according to an assigned schedule. Role Details● Customer Care Advisor - £10.11 p/h● 35 hours per week● X6 month contract (likely to be extended or made permanent)● Training period - 5 weeks in house (Mon-Fri 9am-5pm)● 4 days a week (flexi-evenings)Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • liverpool, north west
      • temporary
      • £9.34 - £10.00, per hour, + up to 8% quarterly bonus
      • randstad inhouse services
      Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
      Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
      • liverpool, north west
      • permanent
      • £10.33 per hour
      • randstad inhouse services
      We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
      We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
      • liverpool, north west
      • permanent
      • £10.00 - £11.70 per hour
      • randstad inhouse services
      We are recruiting permanent Spanish Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Spanish Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
      We are recruiting permanent Spanish Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Spanish Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
      • liverpool, north west
      • permanent
      • £21,486 - £21,486, per year, Bonus
      • bosch service solutions
      We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
      • liverpool, north west
      • permanent
      • £11.00 - £11.00, per hour, Plus Bonus
      • randstad inhouse services
      Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 40 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Sales & Customer Service Associates to join one of our exciting Sales & Customer Service campaigns. ► Identifying sales opportunities on all customer contact, successfully signing customer up to additional products or services and meeting revenue targets ► Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries Right First Time in a prompt, friendly and professional manner ► Identifying and closing sales opportunities to sign customers up to additional products and services meeting revenue targets ► Providing a value add service that enhances the customer experience and builds our brand and service reputation ► Providing first class service to our business customer base ► Understanding the customer requirements ► Building rapport with the customers ► Capture, maintain and ensure quality of customer data ► Identifying, highlighting and escalating any service related issues, incidents or trends ► Delivering and maintaining both individual and team targets
      Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 40 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Sales & Customer Service Associates to join one of our exciting Sales & Customer Service campaigns. ► Identifying sales opportunities on all customer contact, successfully signing customer up to additional products or services and meeting revenue targets ► Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries Right First Time in a prompt, friendly and professional manner ► Identifying and closing sales opportunities to sign customers up to additional products and services meeting revenue targets ► Providing a value add service that enhances the customer experience and builds our brand and service reputation ► Providing first class service to our business customer base ► Understanding the customer requirements ► Building rapport with the customers ► Capture, maintain and ensure quality of customer data ► Identifying, highlighting and escalating any service related issues, incidents or trends ► Delivering and maintaining both individual and team targets
      • liverpool, north west
      • temporary
      • competitive
      • randstad financial services
      Job Description SummarySupport new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our client's vulnerable customers.Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role DetailsCustomer Care Advisor - A35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in houseRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Job Description SummarySupport new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our client's vulnerable customers.Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role DetailsCustomer Care Advisor - A35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in houseRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • liverpool, north west
      • temporary
      • competitive
      • randstad financial services
      SummaryLocation: LiverpoolAs a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role DetailsCustomer Care Advisor - A35 hours per week6 month probationary period (likely to be extended or made permanent)Training period - 5 weeks in house Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      SummaryLocation: LiverpoolAs a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role DetailsCustomer Care Advisor - A35 hours per week6 month probationary period (likely to be extended or made permanent)Training period - 5 weeks in house Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • liverpool, north west
      • temporary
      • £9.67 - £10.62 per hour
      • randstad inhouse services
      ► Handling all customer interaction in a prompt, friendly, personalised and professional manner ► As a blended agent, interact with the customer across all channels ► Providing a high-touch experience for customers each and every time ► Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needs ► Advising customers on the best services available and building rapport with customers ► Providing a value add service that enhances the customer experience and builds our brands and service reputation ► Capture and maintain the quality of customer data ► Identify and highlight any service-related issues, incidents, or trends ► Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targets
      ► Handling all customer interaction in a prompt, friendly, personalised and professional manner ► As a blended agent, interact with the customer across all channels ► Providing a high-touch experience for customers each and every time ► Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customers' needs ► Advising customers on the best services available and building rapport with customers ► Providing a value add service that enhances the customer experience and builds our brands and service reputation ► Capture and maintain the quality of customer data ► Identify and highlight any service-related issues, incidents, or trends ► Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targets
      • liverpool, north west
      • temporary
      • £10.00 per hour
      • randstad inhouse services
      We are currently looking for experienced Customer Service Advisor's to join one of our client campaigns for a leading Premium Car Manufacturer. Pay Rate: £10 (English speaking roles) & £10.62 (French, Swedish or Dutch speaking roles)Hours: Working between 0930 - 1930 (shift pattern) 5 days out of 7 daysThis is long term, ongoing opportunity with the possibility of temp to permanentThe role is based in Liverpool City Centre, however our client offers a hybrid home/office solution Job Description:Provide a friendly and professional service to all customers.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels.Engage with customers to gain a full personal understanding of the customer requirements in line with quality standards.Provide a value add service that enhances the customer experience.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. Requirements:Previous experience of working in a Customer Contact Centre A passion for delivering first class customer service.Excellent verbal and written communication skillsGood listening skills.Excellent problem solving skills.Quality focused with attention to detail.Proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityFlexibility in hours of work/shift patterns.For any questions relating to the role, please reach out to: boschliverpool@randstad.co.uk
      We are currently looking for experienced Customer Service Advisor's to join one of our client campaigns for a leading Premium Car Manufacturer. Pay Rate: £10 (English speaking roles) & £10.62 (French, Swedish or Dutch speaking roles)Hours: Working between 0930 - 1930 (shift pattern) 5 days out of 7 daysThis is long term, ongoing opportunity with the possibility of temp to permanentThe role is based in Liverpool City Centre, however our client offers a hybrid home/office solution Job Description:Provide a friendly and professional service to all customers.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels.Engage with customers to gain a full personal understanding of the customer requirements in line with quality standards.Provide a value add service that enhances the customer experience.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. Requirements:Previous experience of working in a Customer Contact Centre A passion for delivering first class customer service.Excellent verbal and written communication skillsGood listening skills.Excellent problem solving skills.Quality focused with attention to detail.Proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityFlexibility in hours of work/shift patterns.For any questions relating to the role, please reach out to: boschliverpool@randstad.co.uk

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