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1 job found in Cheadle, North West

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    • cheadle, north west
    • permanent
    • £20,000 - £22,000 per year
    • randstad business support
    Account Manager/ Customer Care £22,000Cheadle - Manchester city centre from Jan 2022Hybrid working available. An Account Manager who is highly experienced looking after customers and providing amazing customer service is required to join a software company in Cheadle. The unique software supports the automotive industry and is a leader in their field.The role has been developed to help separate themselves as an organisation from their competition so they are looking for someone with excellent customer service skills to help them do this. Your roles & responsibilities are:Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels.Provide a single point of contact for our customer accounts, maintaining professionalismEnsuring our customers are informed as to changes and improvementsUpdate customers on outstanding issues and through ownership progress to successful resolutionDeliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfactionEducate customers to product features. Ensure they are using the product effectively Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problemCoordinate regular account optimisation sessions if/when appropriateAccountable for all customer health/satisfaction KPIsAccountable for customer retention and churnWork with marketing to provide continual customers education and awarenessHandle basic customer complaintsLiaise direct with customers via various methods (i.e. Telephone, email)Provide professional and prompt responses to all customer feedbackDirect queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contactObtain and evaluate all relevant information to handle product and service enquiriesKeep and maintain a record of all customer interactionsMake courtesy calls to customers as and when requiredEnsure that relevant departments are communicated/escalated to as and when requiredIdentify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solutionIn return for your hard workYou'll receive full training on the Customer Care role, our products and how you can best support our customersA competitive salary 25 days holiday plus bank holidaysCompany Pension scheme 5% Employee and 4% Employer contributionTeam lunches and £15 Uber Eats voucher each monthMembership of our Employee Assistance Programme including 2 x annual salary life assuranceBonuses reward and voucher scheme A collaborative, team focused culture with regular events and competitionsInterviews will be starting asap so apply today to find out more. Good luck Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Account Manager/ Customer Care £22,000Cheadle - Manchester city centre from Jan 2022Hybrid working available. An Account Manager who is highly experienced looking after customers and providing amazing customer service is required to join a software company in Cheadle. The unique software supports the automotive industry and is a leader in their field.The role has been developed to help separate themselves as an organisation from their competition so they are looking for someone with excellent customer service skills to help them do this. Your roles & responsibilities are:Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels.Provide a single point of contact for our customer accounts, maintaining professionalismEnsuring our customers are informed as to changes and improvementsUpdate customers on outstanding issues and through ownership progress to successful resolutionDeliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfactionEducate customers to product features. Ensure they are using the product effectively Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problemCoordinate regular account optimisation sessions if/when appropriateAccountable for all customer health/satisfaction KPIsAccountable for customer retention and churnWork with marketing to provide continual customers education and awarenessHandle basic customer complaintsLiaise direct with customers via various methods (i.e. Telephone, email)Provide professional and prompt responses to all customer feedbackDirect queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contactObtain and evaluate all relevant information to handle product and service enquiriesKeep and maintain a record of all customer interactionsMake courtesy calls to customers as and when requiredEnsure that relevant departments are communicated/escalated to as and when requiredIdentify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solutionIn return for your hard workYou'll receive full training on the Customer Care role, our products and how you can best support our customersA competitive salary 25 days holiday plus bank holidaysCompany Pension scheme 5% Employee and 4% Employer contributionTeam lunches and £15 Uber Eats voucher each monthMembership of our Employee Assistance Programme including 2 x annual salary life assuranceBonuses reward and voucher scheme A collaborative, team focused culture with regular events and competitionsInterviews will be starting asap so apply today to find out more. Good luck Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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