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2 jobs found in Cardiff, Wales

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    • cardiff, wales
    • permanent
    • randstad business support
    I have a fantastic opportunity for a customer success manager to join an incredible organisation. My client is one of the fastest growing companies in Europe, and have plans to take over the world.This fantastic Fin Tech company have built one of the best customer service experience within the industry, but they want their service to be even better to take themselves to the next level. The RoleYou'll need to build a team of highly commercial & motivated individuals.Be responsible for world class customer service to the highest value customers.Proactive problem solving on customers accountcommercial functioning on encouraging high potential value customers to spend with the companyResponsibilities Building a successful team - make sure the talent is right and add value to the business Strive for perfection - set up the way for the team to thriveOptimising impact - Set and define KPIs for the team, its so crucial that you can show that the team is really adding value by offering better experiences Make a change - Draw conclusions about to improve the customer experience and be an advocate for those high impact changes Success Metrics:Increase NPS, CSAT and spend in our Key AccountsReduce complaints and churn, in our Key Accounts Increase % and value of Customers successfully on boarding with usIncrease LTV by increasing spend and reducing churn across the book.The successful candidate will have Experience within building a commercial customer success teamExperience designing and executing playbooks and incentivesExperience managing key account relationshipsExperience within a financial service / Fin tech industry is highly desirable (not essential)What you'll get in return: Competitive salaryMeaningful incentive pay on top Excellent progression and opportunity to grow and develop - we give every employee £1,000 a year to grow their skills outside the company The chance to work for one of the top 30 financial services companies in the UK Private health care 28 days paid holiday (not including bank holidays)Travel card loan and/or cycle to work schemeAnniversary rewards including 4 weeks fully paid sabbatical after 4 yearsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I have a fantastic opportunity for a customer success manager to join an incredible organisation. My client is one of the fastest growing companies in Europe, and have plans to take over the world.This fantastic Fin Tech company have built one of the best customer service experience within the industry, but they want their service to be even better to take themselves to the next level. The RoleYou'll need to build a team of highly commercial & motivated individuals.Be responsible for world class customer service to the highest value customers.Proactive problem solving on customers accountcommercial functioning on encouraging high potential value customers to spend with the companyResponsibilities Building a successful team - make sure the talent is right and add value to the business Strive for perfection - set up the way for the team to thriveOptimising impact - Set and define KPIs for the team, its so crucial that you can show that the team is really adding value by offering better experiences Make a change - Draw conclusions about to improve the customer experience and be an advocate for those high impact changes Success Metrics:Increase NPS, CSAT and spend in our Key AccountsReduce complaints and churn, in our Key Accounts Increase % and value of Customers successfully on boarding with usIncrease LTV by increasing spend and reducing churn across the book.The successful candidate will have Experience within building a commercial customer success teamExperience designing and executing playbooks and incentivesExperience managing key account relationshipsExperience within a financial service / Fin tech industry is highly desirable (not essential)What you'll get in return: Competitive salaryMeaningful incentive pay on top Excellent progression and opportunity to grow and develop - we give every employee £1,000 a year to grow their skills outside the company The chance to work for one of the top 30 financial services companies in the UK Private health care 28 days paid holiday (not including bank holidays)Travel card loan and/or cycle to work schemeAnniversary rewards including 4 weeks fully paid sabbatical after 4 yearsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • cardiff, wales
    • permanent
    • £30,000 - £35,000, per year, £1000 to develop skill set
    • randstad business support
    I have an exciting opportunity for a Key Account / Relationship Manager to join one of the UK's fastest growing companies. Role - Key Account / Relations ManagerLocation - CardiffJob type - Permanent / Full time Salary - £30,000 - £35,000 DOE + Bonus Responsibilities Enhance customer experience - being on demand while giving the most incredible customer service. This will result in strong relationships.Create the foundations - Experiment with work flows & figure what works well and what doesn't. This will involve reflection Scale the model - Identify key talent, promoting experienced agents into key account reps and putting your service model to work.Promote - Take any feedback on board and shout it out. You'll need to confidently feed high insights, stories and wins back to the business. Our client prides themselves on their customer service experience in their industry, but there is more work to do. They are looking for a dedicated manager to take the experience to the next level of excellence. The main purpose of the role is to make sure customers are happy and will continue to spend with their business. The key metrics are Np's of these high value customers as well as spend from them.The successful candidate will have You have the ability to demonstrate past success in forging deep relationships with clients/customersScaled yourself through a small team who you have coachedYou have values around customer service, and what great service looks like & how you will deliver it.Confidently discuss how you have delivered enhanced experience metricsDesirably if you've had experience within SME businesses, or with payment/credit products.BenefitsA competitive salary - £30,000-£35,000 DOE Great incentive pay on topexcellent progression & opportunities to grow £1,000 a year to grow skill set outside of companyTop 30 financial service companies in the UK28 Days holidays (not including bank holidays)FANTASTIC working environment If you think you have what it takes look no further. If you would like to know more please call Chloe on 02920877518Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I have an exciting opportunity for a Key Account / Relationship Manager to join one of the UK's fastest growing companies. Role - Key Account / Relations ManagerLocation - CardiffJob type - Permanent / Full time Salary - £30,000 - £35,000 DOE + Bonus Responsibilities Enhance customer experience - being on demand while giving the most incredible customer service. This will result in strong relationships.Create the foundations - Experiment with work flows & figure what works well and what doesn't. This will involve reflection Scale the model - Identify key talent, promoting experienced agents into key account reps and putting your service model to work.Promote - Take any feedback on board and shout it out. You'll need to confidently feed high insights, stories and wins back to the business. Our client prides themselves on their customer service experience in their industry, but there is more work to do. They are looking for a dedicated manager to take the experience to the next level of excellence. The main purpose of the role is to make sure customers are happy and will continue to spend with their business. The key metrics are Np's of these high value customers as well as spend from them.The successful candidate will have You have the ability to demonstrate past success in forging deep relationships with clients/customersScaled yourself through a small team who you have coachedYou have values around customer service, and what great service looks like & how you will deliver it.Confidently discuss how you have delivered enhanced experience metricsDesirably if you've had experience within SME businesses, or with payment/credit products.BenefitsA competitive salary - £30,000-£35,000 DOE Great incentive pay on topexcellent progression & opportunities to grow £1,000 a year to grow skill set outside of companyTop 30 financial service companies in the UK28 Days holidays (not including bank holidays)FANTASTIC working environment If you think you have what it takes look no further. If you would like to know more please call Chloe on 02920877518Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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