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    1 job found in dublin, international

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      • dublin, international
      • temporary
      • £28,000 - £29,000 per year
      • randstad financial services
      We are excited to announce we have customer service language speaking vacancies with one of our major life science clients.If you are fluent in English and French or Italian, please apply below. You must also have customer service or order management experience.Our client is a world leader in medical technology, dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. They offer innovative solutions in orthopaedic extremity surgery, neurosurgery, and reconstructive and general surgery.Since they were established in 1989, they have become a global leader in regenerative medicine and neurosurgery. Every day, 4,500 of their colleagues continue to bring hope to patients around the world through our broad portfolio of innovative medical technologies and products for wound care, surgical reconstruction, neurosurgery and extremity orthopaedics. SUMMARY DESCRIPTIONThe successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience. DUTIES AND RESPONSIBILITIESResponsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.Ensure that all customer inquiries are resolved satisfactorily.Maintain a current knowledge of products offered in catalogue to support providing basic product information.Handle customer complaints.Ensure order processing holds are addressed in a timely manner.Proactively communicate product availability to customers; Manage back orders, where required, informing the customers of availability dates.Create and distribute daily sales invoices.Process requests for catalogues, price sheets, and copies of invoices.Handle product evaluation and travel set requests.Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.Liaise with other departments to resolve customer inquiries.Ensure daily, weekly and monthly reporting is carried out as per business requirements.Actively engage in projects to improve service levels.Will be required to work during Irish public and bank holidays, subject to local law QUALIFICATIONSHigh school diploma / Associate's Degree or higher.A minimum of one to three years related experience and/or training in Customer Service.Ability to speak, read and write in French or Italian and fluent in English.Passion for customers and delivering a world-class service experience.Proven ability to work under pressure.Attention to detail and strong organizational skills.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      We are excited to announce we have customer service language speaking vacancies with one of our major life science clients.If you are fluent in English and French or Italian, please apply below. You must also have customer service or order management experience.Our client is a world leader in medical technology, dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. They offer innovative solutions in orthopaedic extremity surgery, neurosurgery, and reconstructive and general surgery.Since they were established in 1989, they have become a global leader in regenerative medicine and neurosurgery. Every day, 4,500 of their colleagues continue to bring hope to patients around the world through our broad portfolio of innovative medical technologies and products for wound care, surgical reconstruction, neurosurgery and extremity orthopaedics. SUMMARY DESCRIPTIONThe successful candidate will be able to accept ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience. DUTIES AND RESPONSIBILITIESResponsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.Ensure that all customer inquiries are resolved satisfactorily.Maintain a current knowledge of products offered in catalogue to support providing basic product information.Handle customer complaints.Ensure order processing holds are addressed in a timely manner.Proactively communicate product availability to customers; Manage back orders, where required, informing the customers of availability dates.Create and distribute daily sales invoices.Process requests for catalogues, price sheets, and copies of invoices.Handle product evaluation and travel set requests.Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.Liaise with other departments to resolve customer inquiries.Ensure daily, weekly and monthly reporting is carried out as per business requirements.Actively engage in projects to improve service levels.Will be required to work during Irish public and bank holidays, subject to local law QUALIFICATIONSHigh school diploma / Associate's Degree or higher.A minimum of one to three years related experience and/or training in Customer Service.Ability to speak, read and write in French or Italian and fluent in English.Passion for customers and delivering a world-class service experience.Proven ability to work under pressure.Attention to detail and strong organizational skills.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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