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    3 jobs found in north west london, london

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      • london, london
      • temporary
      • competitive
      • randstad business support
      We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background, ideally within an FSA regulated organisation or similar.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background, ideally within an FSA regulated organisation or similar.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • docklands, london
      • temporary
      • £16.71 per hour
      • randstad business support
      JOB TITLE: Investigation OfficerLOCATION: Fully Remote LENGTH: Initially 6 weeks, However an opportunity will be given to the right candidate PAY: £16.71 Per Hour The ClientOur Client is set within the public sector, the public sector is essentially responsible for all public services in the UK, from Emergency Services, Health care and Education. Our client is a university with sites across East London. They are a carers led university who dedicate their time and support to the student to enable them to develop skills, emotional intelligence and creativity to constantly thrive in our ever changing world. They want their identity to capture a rich blend of people, heritage and innovation. Proud of there they have come so far but focused on continuously shaping the future.The RoleThis role is a really great opportunity for the right person. Initially being a 6 week role, there is a strong possibility that other doors within the university will be opened for the right candidate. On a day to day basis the successful candidate will be working alongside the student conduct team, the team already have procedures and processes in place in regards to investigating breaches of student conduct. The role will involve tackling the breaches head on, following the procedures in place to investigate the situation and resolve where possible. The CandidateWill be able to follow the processes and procedures in place to resolve and handle investigations.It is desirable but not essential that the candidate has experience in a public sector company previously Will be methodical yet able to work under pressure and to tight deadlinesWill pay close attention to detailIs a great communicator both verbally and in writing If this role rounds like something you would be happy to fully jump into, and you hold skills listed above, then please apply with an up to date CV and a consultant will be in contact with successful candidates. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      JOB TITLE: Investigation OfficerLOCATION: Fully Remote LENGTH: Initially 6 weeks, However an opportunity will be given to the right candidate PAY: £16.71 Per Hour The ClientOur Client is set within the public sector, the public sector is essentially responsible for all public services in the UK, from Emergency Services, Health care and Education. Our client is a university with sites across East London. They are a carers led university who dedicate their time and support to the student to enable them to develop skills, emotional intelligence and creativity to constantly thrive in our ever changing world. They want their identity to capture a rich blend of people, heritage and innovation. Proud of there they have come so far but focused on continuously shaping the future.The RoleThis role is a really great opportunity for the right person. Initially being a 6 week role, there is a strong possibility that other doors within the university will be opened for the right candidate. On a day to day basis the successful candidate will be working alongside the student conduct team, the team already have procedures and processes in place in regards to investigating breaches of student conduct. The role will involve tackling the breaches head on, following the procedures in place to investigate the situation and resolve where possible. The CandidateWill be able to follow the processes and procedures in place to resolve and handle investigations.It is desirable but not essential that the candidate has experience in a public sector company previously Will be methodical yet able to work under pressure and to tight deadlinesWill pay close attention to detailIs a great communicator both verbally and in writing If this role rounds like something you would be happy to fully jump into, and you hold skills listed above, then please apply with an up to date CV and a consultant will be in contact with successful candidates. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      • north london, london
      • permanent
      • £30,000 - £35,000 per year
      • randstad business support
      Senior Digital FundraiserPermanentNorth London£30,000 - £35,000k per annum + benefitsFull time - 37.5 hours a weekOur client is a non for profit organisation and is seeking a Senior Digital Fundraiser to join their small, but busy Fundraising department. Their focus this year is on their digital fundraising strategy and innovationWork responsibilities: - Lead on planning, implementing and reporting on paid advertising campaigns across the Fundraising and Health Information teams- Using digital optimisation and targeting to drive income through digital channels- Ensure an efficient tracking system is in place, such as the use of events & pixels, to track campaigns that are set up to generate leads, reach or donations- Utilise Facebook's dynamic testing to test campaigns for insights and learnings- Work with the Web team to maximise traffic to landing pages linked to fundraising marketing campaigns- Assist with the Head of Events & Development to develop a strategic and integrated digital fundraising programme for warm and cold donorsRequirements:- Proven experience of working with digital teams and agencies on promoting fundraising activities via digital channels- Proven experience of supporter engagement and the development of the supporterjourney from initial contact to retention- Working knowledge of relevant charity law, data protection and fundraising regulationsand good practices- Understanding of a rewards-based framework that motivates individuals to take action- Experience of reaching and retaining cold audiences and creating personalised supporterjourneys- Ability to be innovative and creative, ROI focused and able to set own KPIsIf you are interested in this position, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Senior Digital FundraiserPermanentNorth London£30,000 - £35,000k per annum + benefitsFull time - 37.5 hours a weekOur client is a non for profit organisation and is seeking a Senior Digital Fundraiser to join their small, but busy Fundraising department. Their focus this year is on their digital fundraising strategy and innovationWork responsibilities: - Lead on planning, implementing and reporting on paid advertising campaigns across the Fundraising and Health Information teams- Using digital optimisation and targeting to drive income through digital channels- Ensure an efficient tracking system is in place, such as the use of events & pixels, to track campaigns that are set up to generate leads, reach or donations- Utilise Facebook's dynamic testing to test campaigns for insights and learnings- Work with the Web team to maximise traffic to landing pages linked to fundraising marketing campaigns- Assist with the Head of Events & Development to develop a strategic and integrated digital fundraising programme for warm and cold donorsRequirements:- Proven experience of working with digital teams and agencies on promoting fundraising activities via digital channels- Proven experience of supporter engagement and the development of the supporterjourney from initial contact to retention- Working knowledge of relevant charity law, data protection and fundraising regulationsand good practices- Understanding of a rewards-based framework that motivates individuals to take action- Experience of reaching and retaining cold audiences and creating personalised supporterjourneys- Ability to be innovative and creative, ROI focused and able to set own KPIsIf you are interested in this position, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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