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2 jobs found in Sunderland, North East

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    • sunderland, north east
    • contract
    • randstad financial services
    Customer Service Advisor - Twilight -12 Month FTCSunderland£21,750 per annum + Excellent Benefits Shifts between Monday - Sunday 3pm - 11pm As a Customer Service Advisor in our Fraud team, you'll help our customers by putting them at the heart of everything you do. When you work in Customer Services, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing? Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand Being proactive and engaging, assisting customers with their essential everyday needs, providing everyday banking solutions where appropriate Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for: A genuine interest in the customer Experience in using friendly and caring communication skills to build and strengthen relationships with the customers The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role: Excellent verbal and written communication skills Ability to operate within a contact centre environment utilising Telephony and IT skills Proven ability to meet performance standards Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor - Twilight -12 Month FTCSunderland£21,750 per annum + Excellent Benefits Shifts between Monday - Sunday 3pm - 11pm As a Customer Service Advisor in our Fraud team, you'll help our customers by putting them at the heart of everything you do. When you work in Customer Services, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing? Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand Being proactive and engaging, assisting customers with their essential everyday needs, providing everyday banking solutions where appropriate Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for: A genuine interest in the customer Experience in using friendly and caring communication skills to build and strengthen relationships with the customers The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role: Excellent verbal and written communication skills Ability to operate within a contact centre environment utilising Telephony and IT skills Proven ability to meet performance standards Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • sunderland, north east
    • contract
    • randstad financial services
    Job: Customer Service Advisor - Four on Four Off -12 Month FTCLocation: SunderlandSalary: £23,500 per annum + Excellent Benefits Shifts: Rotating between 7am and 11pm Monday - SundayAs a Customer Service Advisor in our Fraud team, you'll help our customers by putting them at the heart of everything you do. When you work as a Customer Service Advisor, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Speaking with customers over the phone, treating each new caller with respect* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate* Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for:* A genuine interest in the customer* Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience working in a fast paced, customer focused setting, such as a call centre or retail environment* Experience of dealing with queries and complaints * Excellent verbal and written communication skills* Ability to operate within a contact centre environment utilising telephony and IT skillsWhere will you be working?With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Job: Customer Service Advisor - Four on Four Off -12 Month FTCLocation: SunderlandSalary: £23,500 per annum + Excellent Benefits Shifts: Rotating between 7am and 11pm Monday - SundayAs a Customer Service Advisor in our Fraud team, you'll help our customers by putting them at the heart of everything you do. When you work as a Customer Service Advisor, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Speaking with customers over the phone, treating each new caller with respect* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate* Accurately complete administration activities such as updating customer records and building customer contact informationWhat we're looking for:* A genuine interest in the customer* Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience working in a fast paced, customer focused setting, such as a call centre or retail environment* Experience of dealing with queries and complaints * Excellent verbal and written communication skills* Ability to operate within a contact centre environment utilising telephony and IT skillsWhere will you be working?With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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