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        • laois, international
        • permanent
        • dependent on experience
        • full-time
        We are looking for an experienced Customer Service Administrator to play a key role in ensuring our clients' customers are dealt with in a professional, polite and timely manner via inbound phone calls and emails.ResponsibilitiesManaging a high level of inbound customer calls; Entering and updating the requested calls accurately on the system for dispatch.Sourcing new sales opportunities through the inbound calls.Understanding customer needs, queries and requirements and acting on them, to ensure the customer is satisfied.Dealing with any potential customer complaints swiftly or escalating such when appropriate.Take ownership for our customer services email account.Key Requirements & Qualifications DesiredRelevant experience in a customer service or sales support role is essential.Proven experience managing a high level of customer calls.Demonstrated experience in a sales environment is desirable.Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases.Excellent telephone manner, communication and strong interpersonal skills, including active listening.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        We are looking for an experienced Customer Service Administrator to play a key role in ensuring our clients' customers are dealt with in a professional, polite and timely manner via inbound phone calls and emails.ResponsibilitiesManaging a high level of inbound customer calls; Entering and updating the requested calls accurately on the system for dispatch.Sourcing new sales opportunities through the inbound calls.Understanding customer needs, queries and requirements and acting on them, to ensure the customer is satisfied.Dealing with any potential customer complaints swiftly or escalating such when appropriate.Take ownership for our customer services email account.Key Requirements & Qualifications DesiredRelevant experience in a customer service or sales support role is essential.Proven experience managing a high level of customer calls.Demonstrated experience in a sales environment is desirable.Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases.Excellent telephone manner, communication and strong interpersonal skills, including active listening.Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • manchester, north west
        • contract
        • £20,000 per year
        • full-time
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £8.92 per hour
        • part-time
        About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Part Time Call Handler.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Part Time Call Handler.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • pontyclun, wales
        • temporary
        • £9.00 per hour
        • part-time
        Are you a hardworking person looking for an opportunity to work within a well established team? Do you thrive on being busy? We are seeking a Cleaner to work with the team based at Pontyclun If you think you have the ability to fulfil the following duties, don't hesitate; apply today!Job Purpose:You will be responsible to conduct a deep clean of the office building several times a day to ensure the highest level of hygiene is maintained.To apply for this role you MUST:Be immediately available for workHave previous cleaning experienceHave an eye for detailBe willing to work 16 hours per week on an ongoing temporary basisBe flexible with the working hours and MUST be willing to work extra where needed including bank holidays and weekendsReliable, punctual and customer orientatedRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a hardworking person looking for an opportunity to work within a well established team? Do you thrive on being busy? We are seeking a Cleaner to work with the team based at Pontyclun If you think you have the ability to fulfil the following duties, don't hesitate; apply today!Job Purpose:You will be responsible to conduct a deep clean of the office building several times a day to ensure the highest level of hygiene is maintained.To apply for this role you MUST:Be immediately available for workHave previous cleaning experienceHave an eye for detailBe willing to work 16 hours per week on an ongoing temporary basisBe flexible with the working hours and MUST be willing to work extra where needed including bank holidays and weekendsReliable, punctual and customer orientatedRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • downpatrick, northern ireland
        • temporary
        • £9.21 per hour
        • full-time
        Randstad are recruiting for a Traffic Flow Manager with customer service skills for an NHS Client based in Downpatrick. We have an immediate start date available. This is a temporary ongoing post for approx 12 months. Training for this role will take place in Newtownards so candidates must be flexible to travel here for 5 - 7 days training. Benefits:Band 2 Rate - £9.21per hour 37.50 hours per week Monday to Friday (8.30am - 4.30pm)Enhanced holiday packagePension Requirements:At least 6 months relevant experience from a security, traffic warden or crowd-control backgroundExperience in a role within a Health and Social Care Trust would be advantageous Min 3 GCSE's including Maths and English Must be flexible to wearing full PPE and working outdoors Excellent communication and customer service skillsMust be a team playerAbility to work under pressureHighly motivated Responsibilities:Directing Cars and traffic Checking people in for testingAppointment schedule management Ensuring site health and safety and one way system is maintained Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad are recruiting for a Traffic Flow Manager with customer service skills for an NHS Client based in Downpatrick. We have an immediate start date available. This is a temporary ongoing post for approx 12 months. Training for this role will take place in Newtownards so candidates must be flexible to travel here for 5 - 7 days training. Benefits:Band 2 Rate - £9.21per hour 37.50 hours per week Monday to Friday (8.30am - 4.30pm)Enhanced holiday packagePension Requirements:At least 6 months relevant experience from a security, traffic warden or crowd-control backgroundExperience in a role within a Health and Social Care Trust would be advantageous Min 3 GCSE's including Maths and English Must be flexible to wearing full PPE and working outdoors Excellent communication and customer service skillsMust be a team playerAbility to work under pressureHighly motivated Responsibilities:Directing Cars and traffic Checking people in for testingAppointment schedule management Ensuring site health and safety and one way system is maintained Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £8.92 per hour
        • part-time
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a part time basis, averaging 24 hours per week with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a part time basis, averaging 24 hours per week with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • temporary
        • £12.28 per hour
        • full-time
        Do you want to work at a great company in Leeds that includes fantastic benefits?If you do, this could be the job for you!BenefitsBring your own ideas and shape the departmentPotential of Overtime (no guarantee)up to 8% Bonus (Performance based)Private Healthcare provided by BupaDefined Benefits Pension Scheme - career average earningsLife Assurance - 3 times annual salaryHealth Cash back planDental PlanIncome Protection PlanBuy and sell of holidaysShare schemeDiscounted contact lensOnsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.It is essential that you provide 2 years of work and character references to cover any gaps in employment.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        Do you want to work at a great company in Leeds that includes fantastic benefits?If you do, this could be the job for you!BenefitsBring your own ideas and shape the departmentPotential of Overtime (no guarantee)up to 8% Bonus (Performance based)Private Healthcare provided by BupaDefined Benefits Pension Scheme - career average earningsLife Assurance - 3 times annual salaryHealth Cash back planDental PlanIncome Protection PlanBuy and sell of holidaysShare schemeDiscounted contact lensOnsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.It is essential that you provide 2 years of work and character references to cover any gaps in employment.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        • belfast, northern ireland
        • temporary
        • £8.72 per hour
        • full-time
        We have an exciting opportunity to join a leading NI Energy provider, joining their engineering support team. Associated Benefits:* Enhanced holiday package * Free transport service from City Centre to site* Life Assurance * Annual Health checks* Enhanced pension package * Discounted memberships* Health and Wellbeing events throughout the yearExperience:* 5 GCSE's or equivalent * 1 years experience in an administrator role* Experience dealing with telephone enquiries * Candidates who can demonstrate experience of complaint handling would be at an advantage * Good IT skillsResponsibilities:* Answer customer queries* Inbound customer service* First point of contact for customers* General administrative tasksIf you think this is the role for you, don't hesitate, get in touch today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a leading NI Energy provider, joining their engineering support team. Associated Benefits:* Enhanced holiday package * Free transport service from City Centre to site* Life Assurance * Annual Health checks* Enhanced pension package * Discounted memberships* Health and Wellbeing events throughout the yearExperience:* 5 GCSE's or equivalent * 1 years experience in an administrator role* Experience dealing with telephone enquiries * Candidates who can demonstrate experience of complaint handling would be at an advantage * Good IT skillsResponsibilities:* Answer customer queries* Inbound customer service* First point of contact for customers* General administrative tasksIf you think this is the role for you, don't hesitate, get in touch today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £21,000 - £25,000, per year, Bonus, Benefits, Pension, Parking
        • full-time
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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