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      • city of london, london
      • full-time
      • Goodman Masson Ltd
      We are working with an International Bank who are hiring for an IT Technical Support Analyst to join their IT Team. You will be providing both IT operational and technical support on all hardware and software peripheral core infrastructure of the UK systems. You'll be working closely wiht all business areas and the Service Desk. This is an exciting opportunity for a skilled 2nd/3rd Line IT Technical Support person who is experienced in Azure specifically in the financial services industry to come and work in a very diverse IT environment, take on extensive responsibilities, and work in both ongoing IT support, managed hosting providers, and project capacities. Before applying, you must ensure you have an understanding of Cloud technologies (such as Azure/Amazon Web Services, Oracle Cloud). You'll also have substantial experience in installing and configuring hardware operating systems, troubleshooting systems, and networks. What will you be doing as an IT Technical Support Analyst?Conducting day to day IT technical support, maintenance, upgrade, and administration on all of the bank's systems and interfaces Installing and configuring hardware operating systems and applications on both on-prem and cloud Your role as an IT Technical Support Analyst will include troubleshooting, researching, and identifying any network and system related issues and resolve and troubleshoot any application issues You will investigate and escalate any core banking functional and system issues You're going to be expected to maintain and keep computer systems running smoothly and ensure users get the maximum benefit from them ( , system capacity and optimisation) The IT Technical Support Analyst role includes supporting the rollout of new applications and establishing a good working relationship with customers and other departments within the bank You'll be ensuring that support calls are logged, updated, and followed through to resolution and you will escalate any issues to the Head of IT and IT & Cyber Security Manager where appropriate You will take ownership of issues and liaise with 3rd party vendors when required, on business requirements documentation and system upgrades You're also going to provide support for, and perform, the daily End-of-Day batch processing operation for Flexcube Your role will also involve assisting with or leading project activities when required As the IT Technical Support Analyst you will familiarise yourself with the network and hardware infrastructure within the bank and all the applications and also familiarise yourself with the internal procedures and change management You'll be involved in the release management activities with regards to the Core banking and other applications You're going to assist the IT and Cyber Security Manager in system vulnerability patching cycle What do you need to apply to this role?IT technical experience in providing technical support in the financial services sector 5 years experience supporting Azure or IaaS platforms Hands on experience with Linux and Mac Administration supportDatabase support TCP/IP, DNS, DHCP protocols knowledge Azure and Arcserve Backups and Replications Telephony Admin Support (VOIP) Office 365 and SaaS solutions
      • city of london, london
      • full-time
      • SEARCHABILITY
      Service Desk Analyst - Active Directory / Group Policy / Office 365 / PowershellDo you want to join a global retailer and wholesaler of fashion clothing as a Service Desk Analyst?Camden Town (4 days on-site, 1 day remote)Active Directory / Group Policy / Office 365 / PowershellSalary up to £35,000 DOEApply Clicking Online or Email me at or Call me on Who Are We?We are a UK-Based global retailer and wholesaler of fashion clothing, accessories and homeware for both men and women. We offer eco-conscious pieces and accessible, quality products that stand the test of time, giving you confidence to look and feel your best every day.What Will You Be Doing?You will be expected to work in a team of 5 and help with user support by telephone, email and face to face, as well as proactive system checks and support processes. You will be expected to deal with all things 1st / 2nd Line IT incidents and Service Requests. As well as customer support you will also have to provide deskside support to colleagues in the head office with occasional visits to the warehouse, stores and other remote offices.We Need You To Have?Strong customer service experience due to face-to-face customer support.Good experience working with Office 365, Group Policy and Active Directory in a commercial environment.Experience with using Windows Server (2008 onwards) based Infrastructure and Windows 7/8/10You must be resilient, proactive and have a positive, can-do approach.Also Great To Have Relevant IT Certifications such as: MCSE, MCITP, VCP, CCNA etc.ITIL v3/4 Foundation qualification, or relevant working experienceTo Be Considered…Please either apply by clicking online or emailing me directly to For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Service Desk Analyst - Active Directory / Group Policy / Office 365 / Powershell
      • city of london, london
      • full-time
      • SEARCHABILITY
      Service Desk Analyst - Active Directory / Group Policy / Office 365 / PowershellDo you want to join a global retailer and wholesaler of fashion clothing as a Service Desk Analyst?Camden Town (4 days on-site, 1 day remote)Active Directory / Group Policy / Office 365 / PowershellSalary up to £35,000 DOEApply Clicking Online or Email me at or Call me on Who Are We?We are a UK-Based global retailer and wholesaler of fashion clothing, accessories and homeware for both men and women. We offer eco-conscious pieces and accessible, quality products that stand the test of time, giving you confidence to look and feel your best every day.What Will You Be Doing?You will be expected to work in a team of 5 and help with user support by telephone, email and face to face, as well as proactive system checks and support processes. You will be expected to deal with all things 1st / 2nd Line IT incidents and Service Requests. As well as customer support you will also have to provide deskside support to colleagues in the head office with occasional visits to the warehouse, stores and other remote offices.We Need You To Have?Strong customer service experience due to face-to-face customer support.Good experience working with Office 365, Group Policy and Active Directory in a commercial environment.Experience with using Windows Server (2008 onwards) based Infrastructure and Windows 7/8/10You must be resilient, proactive and have a positive, can-do approach.Also Great To Have Relevant IT Certifications such as: MCSE, MCITP, VCP, CCNA etc.ITIL v3/4 Foundation qualification, or relevant working experienceTo Be Considered…Please either apply by clicking online or emailing me directly to For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Service Desk Analyst - Active Directory / Group Policy / Office 365 / Powershell

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